The Heron Practice - London

Seb C.

Best service I have ever received from a GP! So happy and couldn’t recommend them enough. Was concerned a new tattoo I had was getting infected. Filled out the online form, received a text asking me to send a picture of it within 15 minutes! Got a response back immediately telling me they had prescribed me a course of antibiotics and that I could collect them from a pharmacy within 5 mins of my house! This was all between 5 and 6pm! Amazing and so thankful to the efficiency of the service. At my old GP I couldn’t get an appointment for weeks! Thank you to the employees and service at the Heron Practice. So happy I re-registered here when I moved back to London!

Linda L.

It seems reception team has hit a new low. I received a text instructing me to schedule a follow-up A&E appointment for my child at your clinic. However, the entire experience has been nothing short of a farce.

First, your system doesn’t allow me to register an appointment under my child’s profile—a glaring flaw. Determined to resolve this, I arrived early this morning, explained the situation, and hoped for a simple on-site booking. Foolish optimism! The receptionist informed me I could only book online—despite my repeated attempts that were thwarted by your obtuse system.

Here’s where it gets laughable: I was physically at the clinic, speaking to a real person, yet I couldn’t make an appointment manually. If your system is broken, shouldn’t the staff be able to assist? Instead, I was met with unhelpfulness so profound it felt intentional.

To make matters worse, this isn’t even the first time this has happened. Twice now, I’ve encountered the same incompetence. Surely, a medical facility should value efficiency and patient care more than this.

Perhaps a system overhaul—and a reception team capable of problem-solving—would be a good place to start.

Patience W.

I’ve never had any bad experiences with my practice. Get appointments and phone calls when necessary. I’m always seen by a clinician on time. Thank you Heron Practice for taking care of me. I appreciate you all.

Olushola A.

I was very happy after seeing Dr Raymond, very professional and helpful, she explained all my medical problems to me, in a way and matter that I will understand. She gave me a good advice about foods that can lower my blood sugar, and went through my current medications one by one. I had a very good sleep that night because I learnt a lot about my medical conditions in such a limited time during her consultation with me. She's a good listener and she smiles throughout the consultation. Thank you Dr Raymond and to all other doctors that I have seen previously, you're all doing a great job.

Persephone M.

I fell over and hit my head on a hard surface when I tripped over at home. I was seen promptly by the Heron Practice and saw a new young doctor, Dr Monks, who was very attentive, and helpful. I felt reassured and all my concerns and queries were dealt with very thoroughly.

Amanda A.

Can’t fault this practice at all.
Always there to help and keep you informed.
Jiji especially went over and beyond to help my Mother get the treatment she needed and communicated clearly what the next stage was . Thank you

Lydia M.

Very unhelpful on giving travel vaccine guidance. I rung up the receptionist and told them I needed to get the tetanus polio diphtheria vaccine, and whether this could this be arranged by the GP practice. I was told that they do not organise travel jabs and so I should go to Green Lights pharmacy to sort this out. So I organised the jab with the pharmacist, paying £30 for it. The pharmacist then explained that I could of got this jab on NHS prescription from my GP and so only paid around £9. I do not understand why the receptionist did not tell me this information, and I imagine there will be a lot of people at the practice who have also not been given the correct information and have forked out a lot more money than they need to for the NHS eligible travel vaccines. I hope the practice improves this communication with their patients in light of this feedback.

Nick R.

I was treated very unladylike and most disrespectfully by a self-styled receptionist called Sharon. I don't know why she even bothers to turn up for work each day. 'Sharon' has no idea of customer service and patient care.