Artesian Health Centre - London

C Q.

Although I live a few min away from the centre, it was very difficult for the receptionist to accept me as a new patient when I registered years ago.

I have never got the same doctor, some are good, some are a bit less helpful. I also do not advise getting an appointment with a male doctor for female health concerns, they definitely are not trained in that domain.

I am very often asked to go to Decima Street instead, although it is much farther.

You cannot book appointments online nor via the app anymore, even routine appointments with a nurse are no longer available. You need to call the surgery.

Once I waited more than 45 minutes for the nurse to come to me, even though I had arrived on time for my appointment, she said she did not know I was there waiting whereas I had informed the receptionist upon arrival.

The only positive comment I have for this centre is when it was turned into a dedicated COVID vaccine point, it was well organised at that time but not for the rest.

Sailor

Maximum incompetent reception staff! Glory seems that doesn’t know how to use the computer to find an email. I have sent a self referral and I was totally ignored! Vent there and they were unable to help in regards to this. They said to phone in 6 weeks lol. Nice job nhs…you really deserve your earnings

James F.

Foot clinic had excellent and friendly staff. Arrive early to the foot clinic if you wish to be seen promptly.

Ashley P.

Spent two days trying to get through on the phone and get an appointment, eventually went to A&E, diagnosed with an infection and spent a week in hospital.

Nhs 111 eventually made an appointment for me and for some reason the call from the doctor went to my voicemail and said to call the reception back or they’d try call me again.

I called reception within the hour and took 40 mins to get through, only to be told the doctor had finished for the day(it was 3:30). I called nhs 111 again who told me that couldn’t be right and they made me another appointment and no one returned a call.

Turns out I’m not the only person to be told doctors have finished for the day when they havn’t.

I’ve had to change GP - I can’t end up in hospital again for another week because an infection spreads whilst waiting for an appointment. 7 day a&e trip could have been avoided.

Suj

Went to get the booster Jab. Had the worst Experience ever. Didnt sanitize the area just done the injection. I asked her disinfect the area was told very rudely " They apparently do not need to do this and insisted on it". Not friendly at all. But very next day wife went to get it done and the nurse was happy to do it properly. As in disinfect area before administring the vaccine and explain everything properly. I understand these people are doing a good job, but do it properly. If you are going to get it done my advice is go at a weekend as weekday staff are not very welcoming. Maybe Not all at least. Better yet go some place else. Glad they are not my actual surgery.

Marie Z.

I registered to this health centre and came to my firs appointment recently. I had to wait over 30 minutes to be attended and I can't give positive feedback about both receptionists. The male one was super rude and showed lack of interest and the female one was very sweet, tolerant and kind but seemed to be distracted or not well trained to deal with medical services. The doctor, however, I found to be very professional and provided me with a good service.

T S.

Went for my first appointment today and will never be going back again, that’s how bad it was I can’t actually believe how bad the dr was, it took me 2 weeks of ringing early morning to manage to get an appointment for the dr to be more worried about getting me out so she could see her next patient, clock watching when you have a patient in tears suffering with mental health, nice one very compassionate, I don’t know how you can call yourself a dr, all they do is use google gone or the days when they actually knew anything for themselves. Although I will now be leaving the surgery I will be putting in a formal complaint in the hopes no one else feels like I was made to feel during my appointment.

Alexandra K.

I had my covid vaccine here today. The staff were all so polite and professional. The nurse was amazing. I suffer with anxiety and she was very calming in her manner i left feeling reassured and was very impressed! We moan too much in this country I think!!!!