May Fair Spa - London

Satie M.

An excellent spa with excellent people! Alex was incredibly helpful and kind every step of the way; making it a wonderful first wedding anniversary for us ❤️ The sweet touch of a glass of Prosecco for us after an amazing massage was just lovely 🥰 The food at The Mayfair Kitchen was delicious! Our waiter was so kind and made a special little plate for my husband and I. We will definitely be back!!

Lesley G.

I had a wonderful experience here yesterday. Everyone was lovely and made me feel so relaxed and welcome. The changing rooms were very clean and spacious, the treatments I had (massage/facial) was wonderful. The only issue was there was a faint sewage smell in some areas and you could hear drilling from works going on, but I don’t think they have much control over that!

Sparkle R.

I am writing with a heavy heart and profound sense of distress to formally address the deeply upsetting treatment I have endured from the gym manager at the Mayfair gym.

As a paying member, I entered this gym with the expectation of professionalism, respect, and a welcoming atmosphere—unfortunately, my experience has been the complete opposite.

For weeks, I have been subjected to cruel and degrading behavior from the female manager. Each time I walked into the gym, I was met with cold, dismissive stares and an overall feeling that I was being judged and excluded.

It was as if I was not worthy of being in the space, and this constant negativity made me feel small, humiliated, and completely out of place.

The situation reached an unbearable point when, on 1st of January the manager approached me and cruelly told me that I “smell really bad.” This comment shattered me. It was not only unnecessary and hurtful, but it also triggered deep emotional pain, as I have endured bullying in the past and this experience brought all those memories rushing back.

I requested her that she could have emailed me regarding this delicate subject instead of saying I smell bad face to face and she gave me a very judgemental look and answered and said that’s the most absurd thing I’ve heard and I need your gym card.

To make matters worse, she proceeded to inform me that my membership was being terminated due to complaints about my smell— and demanded for my gym and spa card on the spot, the statement that completely blindsided me and left me feeling unjustly accused and abandoned.

I have never been so hurt and humiliated in my life.

The emotional toll this has taken on me is immense, and I am struggling to come to terms with how this manager has made me feel.

I was so emotionally hurt afterwards that I didn’t even go home, I was just walking thinking about how awful the situation was and how horribly she dealt with it, I was just thinking about the situation and how horribly I’ve been treated by the Manager at the Mayfair gym and spa and how judged I felt and how humiliating that was for me I was on the verge of breaking down.

I believe the Unprofessional Gym/Spa Manager’s name is Alexandra from what I’ve heard from the duty manager at the Mayfair hotel. I would like my keys to be escalated from duty manager to general manager please.

What was supposed to be a place of personal growth and self-care has now become a place of anxiety, pain, and emotional distress.

Ankita

We did the couples package and had a lovely 3-4 hours at the facility. The spa is on the smaller side and there is no pool/ jacuzzi but the place is very clean and the steam/ sauna coupled with treatments felt enough to have a relaxing time. The couples massage was very nice and targeted areas we mentioned. The body mud mask coupled with steam room was a melt away in bliss moment. They also gave us a glass of bubbly to celebrate the birthday!

Ryan M.

Stayed at Ruby Zoe London for the weekend and loved the hotel. Rooms are simply designed, the staff is incredibly helpful and friendly. Location is perfect for getting around London easily.
Also a shout out to Sara who attended to us at breakfast, making sure we had everything and we also enjoyed her conversation. Excellent hotel!

Ioana D.

I’ve had the best experience ever. Louisa is welcoming and caring, checking throughout to ensure I enjoyed the massage. I left the room feeling amazingly relaxed and refreshed. Thank you Louisa and hope to see you again!

Semilore B.

Luisa was incredible !!! Absolutely brilliant, 10/10. She went above and beyond.

Hayat

Had an amazing day, the spa and massage was a lovely treat. Mila was so welcoming and lovely. Will be coming back