Living Well Health Clubs - Birmingham

Josh .B

Living Well Health Club exceeded all my expectations! From the moment I stepped in, I felt welcomed by their friendly staff and pristine facilities. The variety of equipment and classes catered to all fitness levels, ensuring everyone finds their perfect workout routine. The atmosphere is always vibrant, motivating me to push myself further. Additionally, their knowledgeable trainers provide personalized guidance, making every session effective and enjoyable. Whether you're a seasoned gym-goer or just starting your fitness journey, Living Well is the place to be for a holistic approach to wellness

Janet Cunningham

Used the gym today on a guest pass, very impressed. The gym areas are well equipped and clean and all of the staff I met were lovely. Great team, very welcoming, friendly and professional, thank you for today.

David Harrison

What a joke! £10 to use a swimming pool! But they say oh you can use it all day.... really guests at the NEC are there to swim all day?
If you need your morning swim make sure you bring your wallet and be prepared to pay through the nose for a swim. Again £10!!!
Really

Jimmy Madon

I've been to this hotel since 2018 for 5 times and every single time, the staff has been unaccommodating and unprofessional. The spa is run completely separate to the hotel, so the hotel reception will simply tell you the times that the spa is available.

- The first few times, there was a massive unorganised queue where I had to wait 1.5 hours to enter the spa. The staff would not be competent enough to check how many people are exiting and would constantly miscalculate the capacity.

- On another occasion, I was denied entry even though it was 6.55pm (last entry is 7.00pm apparently which the reception doesn't tell you!) The staff at this point was so unhelpful and rude - all I asked was to use the jacuzzi for 15 mins and I would've been out before they close!

- This year, they've started a booking system but once again, the hotel reception did not inform me and I eagerly waited all day and went "early" to avoid a rush and they told me they were fully booked.

We book this overpriced hotel solely for this falsely advertised spa - and yet not once have I been able to enjoy the dam thing in peace!

Elena Rusu

Changing Room Policy Concerns

Despite repeated complaints, the mixing of age groups in the changing rooms persists, making my daughters uncomfortable. Despite a family room option, management has yet to address the issue effectively. Disappointing experience.

Kapton K

Quite a few things to say here, firstly this is a review solely on the health club, the hotel review was rated amazing, but im rating one star purely due to the new charging system they have in place for hotel guests.

pros
decent sauna and steam room
clean swimming area and decent size
Jacuzzi is small but efficient if not busy,
Gym is good for a hotel quality gym, plenty of machines

Cons and why im giving this one star
new £10 charge introduced to use the Wet faclities(Appreciate costs have gone up), but £10 is a bit steep especially if you paying high prices for room, also the access is at 90min intervals, not ideal if you wanted only a quick 30min session etc and leave, not all hotel guests are staying over for leisure, business travellers want to use the facilities for a short time, so charging doesnt feel right or fair, (maybe a pricing system, i.e £2 for 20 mins etc may be better)

staff are friendly and only doing their job, but something like this will make me consider my overnight stay options especially as there are plenty of good hotels nearby.

this Hilton though for me has no faults in any other area but this is now an issue for me,

@Living well or Hilton, how about even free access during stays for Hilton Honors members? no idea what the solution but this one needs reviewed as it wont sit well with business guests and i mean the ones who travel for company work.

Michele Gordon

A fantastic pool . Warm water and a view over the lake. Jacuzzi hot and sauna and steam room good. Showers abit like warm. Parking hood. Staff helpful. Usually nice and relaxing and hardly ever busy.

Jo Murphy

Lovely swimming pool with a conservatory style roof, well worth going for the pool. Gym is ok and changing rooms are functional