Birmingham Healthy Minds - Birmingham

Sarish Mohar

Should have read the reviews before consulting them. Was nudged to Healthy Minds from my GP and they’ve been absolutely useless.

After a month + of waiting, the day of my triage arrived. The staff who did not even bother to introduce himself, kept pretending to not hear me (literally I have made loads of call today from the same location on the same network / connectivity) with no issues. And then insisted on me getting to another place - mate, I am a university student it’s a weekday with classes you want me to go home to talk to u and then come back?

He then I guess tried to be of modicum of help by saying we could move to appointments to Thursday but they are completely tone deaf to the fact I spend most weekdays in University (hint: that’s what university students do) so they’ve offered no proper ‘help’ to a ‘ problem ‘ they’ve made up (probably to save themselves from doing their job). Not suitable to be assisting or providing for individuals struggling with mental health.

They exacerbate our mental health struggles rather than support and help us through it.

Keisha Stephens

My therapist from BHM (Geraldine) has been absolutely amazing. She has a good energy about her and I felt very open and comfortable with her when opening up about my struggles and issues. I felt a lot better after every therapy session with her and felt like a load had been lifted, I felt heard. Geraldine is a beautiful person inside and out and I feel very lucky to have had her as my therapist. Thank you Geraldine x

Mike Doneghan

I waited 12 weeks for my first CBT session, and was then discharged due to a clerical error one of their team made when I was referred.

They are grossly incompetent, dishonest, rely on flawed processes, and won't take responsibility for their mistakes.

UPDATE: Still awaiting a reply from an email sent 4 weeks ago stating I cannot make an appointment, have sent weekly follow ups.

Abbie Wilson

I cannot recommend Birmingham Healthy Minds enough, so caring and kind. Wait lists are not their fault and they provide resources via apps to help fill the time. My therapist Jainey always went above and beyond to help me, changing appointment times, appointments via zoom, 1 to 1 basis, helped all elements of phobia and anxiety, helped be gather all paperwork. I cannot fault this service. I will be forever grateful.

Bhav Patel

Would give zero stars if I could. Was on the waiting list for quite a while. They were quick to dismiss me, get me off the waiting list, when they tried to call me once to book an appointment and didn't get through. To their credit, they then put be back on the list when I complained. After a couple of sessions with a therapist, I was told she wouldn't be able to help me, that I needed to speak to someone else and was put on another waiting list. An appointment was scheduled and they didn't call. Then they had the audacity to say I missed the appointment. Despite me emailing them to complain that I wasn't called, I was told to get in touch with my GP, rebook and go through the process again. They actually lied and said they tried to call at the time, and then messaged me to rebook. I asked for proof, evidence they'd called me. Of course, nothing was provided. I received nothing and was then made to feel I'd missed the appointment and that I was in the wrong. The previous phone calls I'd had with them weren't great either. They were late, were blaming new technology. There were always problems. It's a diabolical service from people who don't care. Dealing with this company is actually making matters worse.

Luke Davis

The waiting lists themselves are long but once you get care, the therapist I had was particularly helpful, was easy to get along with, and was accomodating to me around my working hours. Anyone coming in by bus from the city centre, the X21 stops just outside and is fairly reliable, as far as buses go.

cute socials

I was on the waiting list for this place for around 8 months. Definitely not worth it.
The therapists are kind but they don’t seem to know what they’re doing if I’m being honest. They tend to ramble on and on about stories and experiences yet offer no practical methods to solve problems you have. Regarding my case, I suffer from anxiety and was told to “combat the negative thoughts and reframe my thinking” yet was offered no advice on how to actually do it? Waste of time.

Helen

Phoned up to rearrange appointment, heard nothing back, psychologist got me confused with someone else. Told me can only cancel appoints twice even if the client is unwell and hung up before i finished speaking. Not a great start or way to treat someone with an anxiety disorder. Was contacted by phone after i complained. Helpful and understanding and gave me an appointment with a different psychologist who was very nice, easy to talk to and calming.