Bewick Crescent Surgery - Newton Aycliffe

Bewick Crescent Surgery: Comprehensive Healthcare Services in Newton Aycliffe

Nestled in the heart of Newton Aycliffe, Bewick Crescent Surgery is a dedicated medical center committed to providing top-notch healthcare services to its patients. Located at 27 Bewick Cres, the surgery is easily accessible and offers a wide range of services to cater to the diverse healthcare needs of the local community.

Main Services

• Primary Care Services: The surgery offers a comprehensive range of primary care services, including general consultations, health checks, vaccinations, and management of chronic conditions such as diabetes, asthma, and heart disease.
• Online Services: For the convenience of their patients, Bewick Crescent Surgery offers online services such as appointment booking, prescription ordering, and access to medical records through the NHS App.
• Specialist Services: The surgery works closely with specialist services in the region to ensure patients receive the best possible care. They can refer patients to specialists when necessary and provide support and follow-up care.
• Health Advice and Information: The surgery provides health advice and information on various topics, including healthy eating, exercise, smoking cessation, and mental health. They also run campaigns like the 'Talk Before You Walk' initiative to encourage patients to seek advice before attending A&E.
• Out-of-Hours Care: Bewick Crescent Surgery is part of the North East Urgent Care Network, ensuring patients have access to out-of-hours care when the surgery is closed.

Location and Access

Bewick Crescent Surgery is situated in the Newton Aycliffe neighborhood, with easy access from the A167 and A1(M) motorways. The surgery is a short walk from Aycliffe Village and is well-served by public transport, with several bus routes stopping nearby. There is a wheelchair-accessible car park on-site, ensuring that the surgery is accessible to all patients.

Featured Characteristics

• Wheelchair Accessibility: The surgery is fully wheelchair accessible, with a designated car park, entrance, and toilet facilities to ensure all patients can access the surgery with ease.
• Appointments and Waiting Times: The surgery operates an appointment system and encourages patients to book appointments in advance. They also offer a text reminder service to help patients manage their appointments effectively. The surgery aims to keep waiting times to a minimum and provides a comfortable waiting area for patients.
• Payment Methods: Bewick Crescent Surgery accepts a range of payment methods, including debit cards, NFC mobile payments, and credit cards, for any applicable services.

Practical Information

• Address: 27 Bewick Cres, Newton Aycliffe DL5 5LH, United Kingdom
• Phone: 1325316637
• Website: bewickcrescentsurgery.nhs.uk
• Opening Hours: Monday to Friday, 8:00 AM - 6:30 PM (appointment-based). The surgery is closed on weekends and bank holidays.

Positive Aspects from Patient Reviews

Bewick Crescent Surgery has an average rating of 3.2/5 on Google My Business, with 74 reviews. Many patients have praised the surgery for its friendly and professional staff, who are dedicated to providing compassionate and high-quality care. The convenience of online services and the ease of access to the surgery have also been highlighted as positive aspects. Some patients have also commended the surgery for its efficient management of appointments and waiting times.

One patient commented, "The staff at Bewick Crescent Surgery are always friendly, professional, and helpful. I've never had to wait long for an appointment, and they have a great online service for ordering prescriptions." Another patient noted, "The surgery is easily accessible, with plenty of parking and wheelchair access. The doctors and nurses are excellent, and they always go the extra mile to ensure you're well taken care of."

Bewick Crescent Surgery is committed to delivering the highest quality healthcare services to its patients. With a dedicated team, a wide range of services, and a focus on convenience and accessibility, the surgery is an invaluable resource for the Newton Aycliffe community.

👍 Reviews of Bewick Crescent Surgery

Darran W.

5/5

We had to move surgeries due to our previous practice preferring to avoid seeing patients.

Since then, my Family and I have witnessed first hand how much we matter.

The Staff and Medical Professionals have been exemplary and go out of their way to get you the best treatment.

We've never regretted moving here and are very grateful to them for everything.

They deserve nothing less than 5 Stars.

Ashley B.

5/5

Moved to the surgery last June and can’t fault it at all. When calling first thing always get an appointment/call back and treatment sorted within the day generally.

Dr Ranson is the best GP I have ever been under. Polite, thorough and genuinely cares. Very grateful to be at such a good practice.

Daniel P.

5/5

I am a new patient just one week ago . I think the patient transfer was quick , I managed to speak to a dr and arrange for my prescription to be put in place ,I was issued my monthly medication and made some changes to them ,I even got my bloods taking sooner than expected. Staff have been polite and taking time to listen to my needs . I am Very pleased With this service today considering how much pressure they under trying to provide to us all at once with lack of support from the government.

Diane F.

5/5

I have not had any problems with Bewick Crescent Surgery in the 2 years since I moved to Newton Aycliffe . From the receptionists, office team to Nurses and Doctors. They are all exceptional. The new phone system works well re call back. The team do their very best to help and any tests required are dealt with and reported quickly as are prescription requests
I can only thank the whole team for everything.

Small L. M.

1/5

Doctors are good and nurses are lovely, on the rare occasion you manage to get past the rude male receptionist. changing doctors due to his attitude and the fact he doesn’t do his job in a kind manner, refuses to give or arrange appointments for urgent matters and went as far to say “what do you want me to do about it” . Refused to let us speak to anyone else. Please check his call recordings you’ll see his arrogant behaviour. Spoke to multiple people who have experienced the same issue. He’s supposed to be one of the faces of your practice / a representative. But I can’t see how anyone unwell or with serious illness could possibly feel at ease speaking to him

John M.

1/5

Very poor service in terms of booking appointments either by phone or on the app, very rarely able to make an appointment and then they call back can be anytime. Recently completed the form to see a nurse waited most of the day only to be told I would be better going to urgent care centre.

Karwan A.

1/5

Zero star !!
The most useless place I have been in total of my life. They’re just time wasters. Unprofessional. And Lazy.
3 weeks waited just to get a form and every day was phone them which always they said doctors not in !
Then i been there asked to meet manager still they didn’t accepted !
After that the manager came to me with very rude and asking me to be nice hhhh joking . She was so and disrespectful but asking me to be respectful ! But she got what she deserved!
A friend of mine he requested the same form in another GP and he got it in the same day but this useless bewick couldn’t do it even after 3 weeks . So i have decided to register somewhere else which no need to waste my time with those useless people .
And its proof they got only 2.8 reviews rating on google and i see how other people talk about them as well.

Andy R.

5/5

Using the new service has been great, I get time to think about everything before submitting it meaning I don't forget anything. This means I also get the best response from my GP. I have had issue in the past with appointments, but that since the change from the usual groundhog morning phone call I have always been spoken to by the GP on the day that I contact them.