Your Skin Lab - Northampton

Gemma D.

We cannot recommend the team at Park Avenue pharmacy highly enough. As a palliative care nurse being able to get a multitude of medication for our patients, sometimes at very late notice is vital. Nothing is ever too much trouble, and they will always deliver if we ask them too. We have never had anything but gold standard service from the team. They also order prescriptions and deliver for our patients, which is a huge help to them.

David S.

Long waiting times .Usually but my repeat prescription 10 days before, then its not usually ready. Not very friendly staff. Now they shut at 3pm I don't finish at the hospital till 5pm I am nearly out of tablets my wife has run out gave them 10 days notice. Off on holiday in 2 days need my pills. Bloody disgrace. Maybe we should close the hospital due to staff illness no we just work harder

Gerry S.

Leave the staff alone, you standing there yelling at them is just going to make the problem worse. 2 poor girls were yelled at by a woman who had hardly been waiting 10 minutes for a huge prescription, I only know this because the girls tried to explain to her it was a prescription with 2 months of medication on it. She claimed to be deaf and that's why she was yelling but she evidently wasn't as she started speaking calmly when she got what she wanted. They're in a tough position obviously but still come in every day. Maybe more needs to be done higher up to actually help them

Casey E.

Given a 2 only cause the system is ok decent with getting prescriptions on time but you also state you open from 9am till 6.30 but he shut from 10am to 12.30 but online says your fully open and nobody even answers the calls. I get may be busy but brig unable to change pharmacy and walking 2 hours to find out your shut till Half 12 bit unfair.

Mercy O.

The girl with the green hair that works in this pharmacy (Lylods pharmacy kettering road Northampton) has some attitude, she isn't nice at all.I don't usually write review but I have to express how I feel on this for a better future services. I was at the pharmacy on Friday three weeks ago 10 minutes before they close, but I wasn't allowed to enter in by the young lady with the green hair, she bluntly told me they are close, whilst she allowed another customer in right in front of me, I begged her to let me in so I can quickly take my daughter's prescription which has ran out in our house, it was the same lady that told me to come the next day which I did but I wasn't allowed in 10 minutes before closing time. I would have come during early hours but unfortunately I wasn't well enough to come during early hours on that day due to car accident I had days ago that had kept me in depressing, ill, and shocking state of mood for couple of days. I have to be honest, these days there is no specific time of closing, there are some days they close 1 hour before the normal closing time while there are some Saturdays they are shut without warnings leaving you disappointed and without medication that day. Despite all of these, I am greatful for their services irrespective of my experience with the young lady there, but there are some things that needs to be addressed, and also they need to be specific on their closing times, if they won't be opening on Saturdays they should make it known to the public is not when they open one Saturday then the next Saturday they are close, probably shortage of staffs due to staff illness etc.. which is understandable, but please they need to be accurate on their opening and closing times so people won't go to the pharmacy thinking the pharmacy is open meanwhile is shut.

Simone B.

They haven't been able to get my mother's prescription right for almost two years. It is rarely delivered on the correct day, if at all. I constantly need to call or visit them in order to get it requested as they don't even do that on time. Members of staff have been rude and ineffectual and don't even think about trying to get your medication in time for bank holiday closure. Truly awful service.

Alexia G.

Given one star for the poor girl serving. Prescriptions are never ready, you stand there like a muppet even though the staff know you’re there. The place looks like they’ve been burgled! Prescription wasn’t ready yesterday, told to come back today and still not ready… not everyone has the time to be going back and forth.

This particular Lloyds Pharmacy needs a good shake up. The girl who served me looked like she could cry. I suggest she finds somewhere else more organised to work.

Time to move onto another pharmacy.

Avoid unless you like spending your time twiddling your thumbs!

Stephen R.

This has to rate as the most disorganised pharmacy ever. Staff have no customer service skills and apparently little understanding of their own systems - that assumes they have a system.

This morning, my second visit, I merely attempted to collect a prescription they had failed to deliver and was apparently available for collection. Standing in a queue of about 20 we were treated to staff critising one another, the sight of baskets of made up prescriptions lying on the floor apparently in no order and not one apology for the length of time their total incompetence had on their customers.