Your Health Partnership - Oakham Surgery - Oldbury

Taylor B.

Oakham Surgery. Reception staff always helpful and can not fault them.
I wish I could say the same about the Drs. Iv been in pain for weeks now and when I get an appointment its with a Dr thats training. All they do is fob me off with pain killers instead of looking at the root cause.
A&E wont see me as they say my GP should be dealing with it. I work full time and pay my taxes.
They are not professional. Not happy with the service at all.

Rhea L.

Honestly a SHAMBLES. There is one number for what I can only describe as a ‘hub’ across MANY surgeries that everyone has to call in order to get an appointment. If you dont want to wait you have to schlep there for 8am to tell them your symptoms (or in my case take my poorly 3yr old out in the freezing cold and pouring rain) to be told to go home and wait for a call to be given an appointment TO HAVE TO GO BACK THERE for said appointment.
What kind of BS system is this Absolute shambles and disgrace to healthcare.
I missed the call by seconds and now I have to wait around for another call to be given an appointment because if I try to call back, guess what… you’re sat in a queue being number 50 at 9am in the morning. What a joke.

Marie G.

If I could give it 0 I would. I don’t even know where to start. This surgery is inefficient and you are absolutely unable to get an appointment and when you do it’s not a GP! Firstly, the demise was when the surgery joined with Your Health Partnership. Secondly, stop changing the systems. What a waste that every single person has had to phone and wait in a painful queue to get their logins - how stupid!! Thirdly, my son was told he would need a cardiology referral if his bloods came back normal, there is nobody chasing up these results and ensuring and this happens. Do you know how many phone calls just to get blood test results and to try to get the referral - which I still haven’t got for my 12 year old. It’s an absolute disgrace.
I was had a long term cough for x2 months and was fobbed off with rest and fluids (until I told the AP a few things about viral turning into bacterial etc) low and behold she changed her mind and gave me antibiotics. Really instilled me with confidence NOT. I mentioned I have been getting hip pain but was told that I would have to book another appointment for that. So yeah that’s not gonna happen is it. When booking an appointment why does the surgery not ask if it involves multiple issues, if so put the patient on a slightly longer appointment. It makes sense rather than the circus that is to actually get one. This could be cervical cancer you just don’t know and the survey are basically obstructive/unhelpful. Oh and lastly I needed my immunisation history for a job, why did I have to wait hours on a queue for someone to hang up one me then fro me to ring again. Only to be told I need to go into the surgery. The young chap wasn’t too happy about printing out a piece of paper and made a comment about the sheer inconvenience of doing so! Why are these not on the NHS app to print What a waste. It’s no wonder your lines are so busy. Who is the practice manager I would love to know what they are doing to fix these issues? I’ve been patient enough.. time to start looking elsewhere.

Kyle R.

If I could give 0 stars, that would be too much. My elderly family member has been running up bills of £100 each quarter as they don't answer the phone. Disgraceful as she has COPD, and their complete lack of organisation by all staff has meant she has been in hospital for days. Doctors unwilling to issue rescue packs. It's a disgrace. Sort your selves out, you are failing the public every day.

Mel D.

The doctors are fine when you see them. The issue is Your Health Partnership.

Every year they change what online system they use, all phone calls go though to a 'hub' so queues on the phone line are so long listening to a actually painful hold music for hours (last week 1h39mins when entering the queue at 28). When you do a online request for anything it goes to the 'hub' doctor to decides if you are worthy of calling, if you are just going to get a text or if you are going to get completely ignored.

This was typed while in the queue to to speak to the doctors as my husband as running a couple of minutes late for his flu jab. (currently at 19mins queue time, 8th in queue at the beginning ) He got there 3 minutes late in the end (while I was still in the queue) they have put him down as a no show and have refused to give him his flu jab. He was told them I have been on hold trying to call them to let know, their answers was "Oh yeah, it's difficult to get through"

Good bye your health partnership.

Karen C.

One star is being generous. I had to listen to receptionist telling me what they wouldn't/ couldn't do to help my 92 yr old house bound father, but no suggestions to what they would do, except ask him to go online. He's 92, blind and not computer literate

Matt P.

By the time you get an appointment, you will either be cured by an ailment or you have died from it, they are paid almost two hundred pounds per person on their books, they have no interest whatsoever in helping people get well or dealing with medical needs. It's far more likely you will have afternoon tea with the Pope whilst Elton John is serenading in the background, no wonder the hospitals are at full capacity, these people who run this, do so as a business and it's got nothing to do with public health, I will be contacting my local MP about these chancers.

Bernice E.

Shout out to Maxine she is a Remarkable Receptionist, her Customer Service is Second to None. ALways Polite, Friendly and Respectful whilst being Professional.
Thank you Maxine for helping me with my appointments/ queries every time I visit.
Thank you Maxine and Shawn for the cup of water and your help and smiles ☺ always helpful, always friendly Maxine you are 1 in a million your Customer Service Skills are Impeccable...