Weaver Vale Practice - Runcorn

Weaver Vale Practice Overview

Located at Hospital Way, Palacefields, Runcorn WA7 2UT, United Kingdom, Weaver Vale Practice stands as a prominent medical clinic offering a range of healthcare services to the local community. Reached via 1928711911, this clinic is equipped to handle various medical needs. For those seeking detailed information, the official website weavervalepractice.nhs.uk provides comprehensive insights into their services and patient care.

Facilities and Accessibility

Weaver Vale Practice prides itself on being fully wheelchair accessible, ensuring that patients with mobility issues can navigate the clinic without difficulties. The premises feature a wheelchair accessible entrance, wheelchair accessible parking lot, and wheelchair accessible restroom, catering to the needs of all patients. This commitment to accessibility underscores their dedication to providing an inclusive environment for everyone.

Specialties and Services

As a medical clinic, Weaver Vale Practice specializes in a broad spectrum of medical services, aiming to meet the diverse health requirements of the community. While specific specialties may vary, they are geared towards delivering quality healthcare.

Patient Feedback and Reviews

The clinic has garnered 46 reviews on Google My Business, with an average opinion rating of 2.2/5. This feedback suggests that while there may be room for improvement in certain areas of service or patient experience, the practice still maintains a significant patient base. It's important for prospective patients to read through these reviews to gain a balanced perspective on what to expect.

Recommendations for Prospective Patients

• For those considering visiting Weaver Vale Practice, it's crucial to call ahead to confirm appointment availability and any specific healthcare needs.
• Given the clinic's accessibility features, patients with mobility concerns should feel confident in their ability to visit.
• Despite the average opinion score, patients are encouraged to reach out to the clinic through their website or directly by phone to discuss their medical concerns and receive personalized advice.

👍 Reviews of Weaver Vale Practice

Matthew C.

1/5

Beyond awful. Some of the receptionists are helpful but largely they're rude, offensive and quick to put the phone down at the slightest provocation. If a doctor doesn't update the records and you are then left without essential medication they refuse to help and start talking down to you, if the doctor's don't perform their duties and you're left with permanent injuries because of their incompetence they refuse to take responsibility, if your sick note goes missing reception will blame the doctor, the doctor will blame reception and you're left missing pay for unauthorised absences that (despite an FMRI scan proving the validity of your claim) according to their doctors they can't backdate, if you try and complain about any of this the practice manager will threaten you with being banned from the surgery and completely ignore any failings on the part of his staff. At least they don't employ people connected with NHS fraud anymore but it hardly makes up for the catalogue of errors. This practice should be a euthanasia clinic they are that bad.

Michaela

5/5

I've been with this practice since I was a child and I'm now 49 and I've never had anything but great health service from them. I called this morning for an appointment and Diana on reception could not have been more understanding and arranged for a same-day appointment, and Dr Mohamed was incredibly thorough, professional and empathetic. Given my partner's poor experience with his practice I feel quite lucky to be on Weaver Vale's books to be honest.

Jen W.

1/5

I put in for a prescription via the prescription email, and then the week after I rang am they said they never received the email, strange! Also the staff can be very rude, they have got no continuity with the patient,s you can be polite or rude to them either way the Manor never changes.
Also if ya need medication urgently if its not on their urgent list you don't get it for up to 10 days they don't take into consideration just cause it not on the practice urgent list in the surgery its urgent to the patient an should put it through quicker no questions asked sorry but it is useless at some thing but good at other the doctors are ok it's the reception staff

Casey

1/5

Currently registered with this practice but I am now looking for alternatives. It's by far THE worse surgery I've had the misfortune to be associated with. Their policy is up wait upto 10 days for prescriptions which you arent told upon registering nor is it highlighted anywhere except on the actually prescription I'm told. NOT useful when they get sent electronically to the designated pharmacy. You can call every day and get a new version of what's happening with your prescription request.
It's sitting with the doctor is the norm, I could have knocked out a 7000 word comprehensive report quicker!.
As with most surgeries getting through via telephone takes on average 30-40 minutes. Press 2 to discuss prescriptions and you get an answer machine saying ' we are busy, don't leave a message then you get cut off'. So you call again and press 1 for reception having waited until 10.30 as per instructions. Only to get a receptionist with attitude as you dare go via the main line, number 1. Your appointment gets moved or cancelled for another week having already waited 3 weeks for that one and you receive this information via TEXT. Not good as people have jobs and have booked that time off but you can't have a conversation via their texts. The whole place reeks of despair. It's like gods waiting room, depressing place. You are asked after each visit to score from 1-10 what the service was like from the GP. I wonder how this affects the overall scores. Example if I'm asked 10 times am I counted as 10 individual people? So I could technically by counted as 20 or so 'persons'. In any case I'm moving ASAP and wouldn't recommend this surgery for numerous reasons.

Tish H.

5/5

I have been with this practice for just over 2 years and fortunately have not needed to contact them until recently. I have to say they have been totally brilliant. E-consult responded to in less that 24hrs, yes it does take a while to get through on the phone but it does at all surgeries as they are just so busy. I have nothing but praise for the reception staff who have to put up with an awful lot from impatient and rude people but do so in a totally professional manner. The nurses are great and the doctor who dealt with me was really understanding and listened to me. She dealt with my problem really quickly and put me at ease straight away, I can not fault my treatment from the surgery at all and would give more than 5 stars if I could.

Eva G.

2/5

Been here since moving too Runcorn, found some of the Doctors to be nice. The receptionists lack empathy and are pretty cold in their manner. Trying to get a relatively simple health issue prescribed is very difficult. E consult seems a waste of time to be then told to ring, then when I do no appointments. Pity the Drs don't know how there instruction to ring for a phone appointment is not so straightforward. Got to be an emergency? If I had an emergency I'd phone an ambulance not wait all day for a phone back!

stefan S.

5/5

I have not had a problem with this practice for years.Until one very rude receptionist was nasty to me in front of my daughter.Gladly she has now gone and the new girl is polite and professional.

Frothybevvy

1/5

Doctors are great. Getting an appointment is a joke even for your child. Receptionists are appalling rude, arrogant and poor customer service. Im aware they probably deal with some rubbish but thats no reason to be such rude, horrible people. The lot of them need sacking and hire some less bitter and compassionate people.
Just updating now in 2022 and no change, half an hour wait in position number 1 on the phones to be told its an urgent care matter, which the NHS website states it is not and I should see the GP. Waste of time.