Vale Drive Medical Practice - Barnet

AP S.

Had a couple issues which Physician Associate (Manizha) dealt with efficiently. She had to go and check details with other staff, but thought about the action to take and referred on.

Kitty

Another surgery with 0 respect of patient confidentiality. Has lowered my trust in doctors. The female doctor blurted out my private, sensitive information in-front of the receptionist and patients waiting to be called in just a few feet away! I’m disgusted! I hope they go or new management takes over with some high degree of professionalism. The doctors in that practice are clearly unsatisfied with their life so they would choose to humiliate and degrade their patients!
PLEASE GO!!

Oscar T.

Always have been excellent with me. I have special needs. Always very understand and compassionate. Thank you 😊

coolcatcola1

If I could give this 0 stars I would
I came home to see my parents who are registered and was very unwell with a chest infection. The receptionist refused to see me as I was not registered and told me the guidance I received from 111 and the NHS website about them being able to see me as a temporary resident was incorrect. I got very frustrated and raised my voice I will admit which given I barely had any voice was interesting and she threatened to hang up on me. Disgrace of a clinic and actually have no interest in helping people.

Harvey F.

I was offered an appointment in under an hour. The doctor was competent and friendly. Meds immediately emailed to my local Pharmacy. Thank you Vale Drive Medical Practice. Thank you NHS

ن ?. ?. ?.

You're better off with chimps behind the reception desk. They might actually answer the phone. It never takes me less than 4 attempts (After calling in a row) to get through to them. Either they need to hire more staff or they simply refuse to pick it up. The fact you can't leave a voicemail makes it even worse. The only reason I didn't give 1 star is because the actual GPs aren't so bad. They do a decent job. But the reception team can't seem to wait to get rid of you on the phone. Also - I don't know whether this is an issue with the reception or somewhere higher up (my guess would be higher up), but when you call, there never seems to be any availabilities for about a fortnight. If I'm ill today, why the heck would I want an appointment 2 weeks from now?! I'd have either been cured or dead by that point.

Pamini S.

Inefficient lazy and incompetent

I went in this morning to hand in a urine sample and 3 ladies at the reception didn't the procedures to accept a sample. No one seems to know what they are doing and not willing to help either. I had a work call to take and one of the ladies said I have to wait till the other lady returns, after explaining the situation she decided to go and get her after 10 minutes of waiting. The whole process of taking in a urine sample took more than 40 minutes. I would ask the practice manager to invest in your staff, training them in customer care or hire experienced staff who know their job well. I would look at other surgeries before joining this one. very poor standards.

tana R.

4 months ago I was referred to barnet health visitors as I moved area (from Oakwood)
I had a few concerns regarding my daughter that was leaving me very anxious. The health visitor arranged appointment for me to meet her which she failed to turn up for.
Since then I have called and left messages on a number of occasions for that particular health visitor and nobody has got back to me.
I feel that they are very inexperienced and rude.
If you have a issue or concern regarding your baby don't bother to call these people for advice, the service they provide is a joke.
I would like to make a formal complaint but with 2 young children I just don't have the time.