Turning Point | Somerset Drug & Alcohol Service (SDAS) - Taunton

Matt Somerset

I self referred to SDAS, on the recommendation of my GP and psychiatrist due to my alcohol consumption. This was over two months ago. Someone phoned me at the start, advising that he would be my key worker. I've never heard from him since. I then received a letter saying to go in to see a prescriber, so acamprosate could be prescribed. When I arrived I was told that I couldn't have it, as I was still drinking and hadn't had a blood test. None of this was mentioned to me beforehand.

Absolute lack of support and communication.

Fst-timer

Contact went on holiday so missed phone call.
Missed the second phone call due to still being at work.
Then received a second class letter, posted on a Thursday, saying I had seven days to respond or my case would be dropped.
I've had to deal with this particular place once before and this does appear to be the standard.
The individuals seem fine.
The organisation is a shambles.

Update: Please don't be despondent.
There are schools of people out there wanting to help and a massive wave learning how to, because they have been EXACTLY were you are.

Vicky Bickham

As a carer, I was shocked and deeply concerned for my client! Whilst I was with him, he was talked down too constantly, told he had a positive test, when they retested it was actually negative! Absolutely useless! Make a complaint, even probation makes a complaint and you get kicked out with no ongoing support! Disgusting, never in my career have I ever come across such a useless company

Kerry O'Callaghan

Absolutely abysmal service. My friend has tried to refer himself and repeatedly used call back because no one ever answers and then no one bothers to call back. Self referred via website and wait weeks for someone to call and then another 5 calls later, repeating the same answers and being told the nurse prescriber would offer medication to reduce cravings and then subsequently told that it's not possible until he is sober. He wouldn't be asking for help if he could GET sober by himself. Not fit for purpose

Maryanne Harries

This is where my Elderly Sister lives in Jasper avenue. I have not seen her for over 40 years
We did not grow up together as Jean is 12 yrs older than me between us its good to see where she lives only not shore of weather i will see Jean as not been in touch have no contact number this view on the map is really good of the street where she lives my name was Miss Joyce Harris then And Brother Named Jim i live in Somerset west Country

Chantelle Chojnacka

Useless. Unfortunately very badly managed. Confused, incorrect information in miscommunication with each other. Frustrating to say the least most of the time. Kind in the best of times with friendly staff. But can’t do their jobs properly. I would rather pay to go private. Absolutely useless

robert kelly

I have recently moved to Taunton and needed to find local drug and alcohol support meetings as I am unfamiliar with the area.

A very helpful and lovely lady called Sarah came out and helped me by giving me the address and times of local groups.

Very professional, friendly and approachable team

Thank you again.

Sonia Shoreman

Help you with your drinking and other problems. Very nice people and understanding and will support you through the course and also after.