Trustplus - Harrow

Edward V. H.

This place is an absolute disgrace. I paid £5,300 for a one-night stay, expecting a private hospital experience, but instead, I was met with NHS-level facilities and NHS staff—hardly what I signed up for. The entire operation is chaotic and disorganised, riddled with mistakes at every turn. It felt like Basil Fawlty had decided to open a private hospital—complete incompetence from start to finish.

After my operation, I had to wait 45 minutes in a chair on a freezing cold train just to be taken back up to the ward—absolutely unacceptable for a private facility charging these rates. Then, when I was sent for an X-ray, I was dumped in the NHS hospital’s X-ray department, where there was a three-hour wait—so much for private care!

The lifts didn’t work, adding to the frustration, and while the medical team may have been good, I have no way of knowing, as I was under anaesthesia for most of my time there. The real issue, however, is that I was diverted to this place at the last minute after my original booking at Clementine was cancelled, and I was assured this was an equivalent alternative. In reality, it was a classic bait-and-switch—had I seen it in advance, I would have never agreed to the move.

To top it off, there was a huge discrepancy in pricing. The amount I was charged was 30% higher than what was listed on the website. When I requested an invoice to explain the difference, they refused to provide one and simply stated that I had been quoted a price, and that was that.

This place is an overpriced scam masquerading as a private hospital. Avoid at all costs..

Flour

Seems you can trust them mainly not to answer their phone. Tried 20 times both numbers over 2 days for 2 days, but it's either either engaged answers & they say you can't leave a message. If I were a doctor paying for this service I would ask for my money
back.

Robert T.

Just returned from Sainsbury Ward having spent 2 full days and one night there, the procedure itself was a great success and I have no issue with my consultant and his team. As for the Ward I have never seen such poor communication, ownership, leadership and lack of patient care. I do not propose to highlight every issue here but the major issues which I have to share with you are as follows.
1. I called for assistance using the call button and pushed this at least 10times over a 5 minute period before a nurse arrived.
2. This happened on 2 out of 3 occasions when I called for assistance.
3. After check in and completing paperwork I didn’t see anyone for over 2 hours. Complete silence until someone came into the room asking for my mobile number. Again.
4. Kitchen staff - I appreciate may not be your responsibility but they were awful. From asking me to order from the main menu while laying on a trolley by the lift on my way to theatre. I was on a liquid only diet after my operation for several days.
5. The waiting times were very long whenever I wanted something done, there was almost a that’s not my job attitude and I would wait again for the right person to arrive.
6. I made a verbal complaint and asked to see the senior person on the ward, this person arrived at my room as I was leaving and I made clear my dissatisfaction but wanted to just to get out of the hospital.

I will be contacting you formally with my issues / concerns for a full investigation to be conducted. You must improve your patient care. I am paying a lot of money to go private and expect far better.

Andreea N.

Really bad A&E.
Security guards are disgusting, from 8 am we waiting for emergency treatment now is 14:00 with diabetic patient 75 years old and they didn’t let as in until she was fainted on the floor. We’re to see patient is visiting uk and not speak English. Really disappointing they attitude, behaviour discussing 🤢🤮

Sarsha

Awful. Shame to be called a private clinic. Have to chase them again and again to get anything done.

Jonathan S.

I had a recent consultation and minor procedure with Dr Sangeeta Punjabi who dealt with my medical concern very promptly and professionally - thanks very much 🙂

Suzanne L.

Dr Hamdulay is a superb doctor - very caring and ready to go the extra mile if necessary. Thank you for all you’ve done to help me.

John A. A. B.