True Mobility Ltd - Didcot

True Mobility Ltd: A Leading Mobility Equipment Supplier

True Mobility Ltd is a respected and established provider of mobility equipment, dedicated to enhancing the independence and quality of life for individuals with mobility challenges. Located at Unit 2 Market Pl, Didcot OX11 7LE, United Kingdom, the company operates with a commitment to exceptional customer service and a comprehensive range of products. Their dedication extends beyond simply supplying equipment; they strive to offer tailored solutions and expert advice to meet the specific needs of each client.

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Company Overview and Specialties

True Mobility Ltd specializes in the supply of a wide array of mobility equipment, catering to diverse requirements. They stock a substantial inventory encompassing wheelchairs, walkers, scooters, stairlifts, and related accessories. The company’s focus is on providing reliable, high-quality products sourced from reputable manufacturers. Furthermore, they understand that selecting the right equipment is a crucial process, and they prioritize assisting customers in making informed choices. Their expertise covers various mobility needs, from daily living aids to specialized equipment for more complex requirements.

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Location and Accessibility

The company’s physical location at Unit 2 Market Pl, Didcot, is strategically chosen to serve a broad geographic area. It’s easily accessible and boasts key features designed to ensure inclusivity. Notably, True Mobility Ltd provides a wheelchair-accessible car park, facilitating effortless arrival for customers utilizing wheelchairs or other mobility devices. Additionally, the wheelchair-accessible entrance guarantees that all visitors can navigate the premises comfortably and safely. This commitment to accessibility underscores their dedication to serving the entire community.

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Customer Service and Reputation

Customer feedback consistently highlights True Mobility Ltd’s outstanding customer service. Numerous reviews praise the knowledgeable and helpful staff, particularly mentioning individuals like Kane, who are commended for their detailed explanations and willingness to address all inquiries thoroughly. Customers frequently describe the experience as friendly, professional, and exceeding expectations. Many express gratitude for the staff's proactive approach, going above and beyond to assist with selections and provide support. The company’s reputation is built on fostering positive relationships with clients, ensuring they feel supported and confident in their equipment choices. The average customer opinion reflects a strong satisfaction level – a remarkable 4.6 out of 5 stars, indicating a consistently positive experience.

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Key Features and Services

Beyond the extensive product range, True Mobility Ltd offers several valuable services. They provide personalized consultations to assess individual needs and recommend suitable equipment. They also offer expert fitting and adjustment services to ensure optimal comfort and functionality. Furthermore, they provide ongoing support and maintenance services to extend the lifespan of the equipment. The company’s commitment to holistic support distinguishes them as a reliable and trustworthy partner for individuals seeking mobility solutions. They diligently work to ensure that any equipment purchased is properly fitted and maintained, maximizing its effectiveness and longevity.

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• Comprehensive Product Range: Wheelchairs, walkers, scooters, stairlifts, and accessories.

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• Personalized Consultations: Expert advice tailored to individual needs.

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• Fitting and Adjustment Services: Ensuring optimal comfort and functionality.

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• Ongoing Support and Maintenance: Extending the lifespan of equipment.

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Contact Information

To connect with True Mobility Ltd, you can reach them at their phone number: 1235519777. You can also explore their website for more information and product details: truemobility.co.uk. Their website provides a detailed catalog, customer testimonials, and helpful resources. It’s a valuable starting point for anyone seeking mobility equipment or assistance.

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In summary, True Mobility Ltd stands as a premier provider of mobility equipment, distinguished by its commitment to customer satisfaction, accessibility, and expert support. Their strategic location, combined with their comprehensive product range and dedicated team, makes them an ideal resource for individuals and families seeking to enhance mobility and independence.

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"summary": "True Mobility Ltd is a leading mobility equipment supplier in Didcot, UK, renowned for its exceptional customer service, accessible facilities, and comprehensive range of products designed to enhance independence.",
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👍 Reviews of True Mobility Ltd

Niamh G.

5/5

Brilliant customer service, Kane was very knowledgeable and answered all the questions my grandad and I asked with great detail. Great service and extremely helpful. Grandad will be recommending to his friends!

Sue B.

5/5

Fantastically helpful staff. We can’t praise them
highly enough - friendly, professional, knowledgeable and prepared to go above and beyond. Thank-you VERY much!

Christine H.

4/5

Very helpful staff. We spent a long time trying to decide on suitable Walker for my husband without coming to any decision.
We had travelled from Reading to this shop as being the stockists of this particular brand of Walker.

Charlie H.

1/5

Awful customer service. No communication between staff so told different things by different people. I was told I could drop my chair off in the morning and wait a few hours for the adjustments and collect the same day. Wasted half a day travelling to the store and back to be told it’s unlikely they’ll have time as there’s no engineers in and we should have booked an appointment. I was never told this on the phone beforehand and rang several times to confirm how your service works. You’re dealing with disabled people who are spending their time, money and often limited energy to use your services. Time wasters.

Hilary D.

4/5

A small shop but very well stocked with rollators and mobility scooters as well as smaller helpful things for the disabled. Friendly helpful staff makes the experience easy and they promise to be there to support you should you have any problems or questions with your purchase including spare parts. The downside is that with other customers in the shop it is crowded and they are considerably more expensive than buying on line. However the chance to try out several products and the promise of future support as well as the friendliness of the staff we thought warranted the extra cash.

Leslie P.

5/5

Such a well stocked store with extremely helpful, friendly staff. They are so good at asking the right questions so they can advise on the best mobility aids for their customers. My Dad was able to try the scooters out and we purchased that day, it will change his life now he can get around.

Adrienne G.

5/5

A thoroughly excellent customer experience; from the shop visit, well informed whilst wheelchair on order. Demo in own home to see if suitable fit. Good knowledgeable demo.
Adjusted for size accordingly. Nothing too much trouble. Andy and his team are "truly" exceptional. Thankyou!

Ali W.

5/5

Absolutely fantastic 5* service. My mother was reluctant to get a mobility scooter but the team were amazing and spent time explaining the options and various models, no hard sale just kindness and caring. My mother was able to test the scooters and take her time in deciding what was best for her needs. We were so impressed and confident with the service we bought one today. Thank you for transforming my Mum’s life with her new found mobility.