Tolworth Hospital - Surbiton

Address: Red Lion Rd, Tolworth, Surbiton KT6 7QU, United Kingdom.
Phone: 2035135000.
Website: swlstg.nhs.uk
Specialties: Hospital.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 33 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Tolworth Hospital

☎️2035135000

⏰ Open Hours of Tolworth Hospital

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: 9 AM–5 PM
Sunday: 9 AM–5 AM

Okay, here’s a comprehensive overview of Tolworth Hospital, presented in a formal and helpful tone, utilizing

👍 Reviews of Tolworth Hospital

Annie-Grace S.

1/5

I was admitted to the home care team for severe mental health 3 months ago. There were 2 major incidents here, one with a woman that came over and had actually discharged me without our knowledge, the second about a month and half into this hellish programme with a woman coming over openly admitting she hadn’t read my notes and didn’t know why she was there, after my frustration to this situation (which I felt was very disrespectful given the severity of my condition) she then complained saying she felt “threatened”, I was not threatening, I did not move from my chair nor did I insult her. She should perhaps retire. Every single piece of information given in the 3 months I had been with them was incorrect, they made my mental health a million times worse and I have since had to spend thousands of pounds that I don’t have seeking help privately as I was accepted into the treatment programme a month ago being told I would hear immediately, obviously I haven’t heard a thing. After having a private assessment, diagnoses and treatment, it turns out I was completely misdiagnosed. It seems that these people working with those struggling with severe mental health want to almost push them even lower? I honestly don’t have one good word to say about my experience here. The only medication I recieced was antidepressants, which I was on the same antidepressant when I lost my mother 3 years ago at 4 times the dose and it did nothing, I’m unsure why they thought a mild dose would help now but frankly they just don’t know what they’re doing. The only good I can take from this is that I was pushed by them, to my absolute lowest. If you can, please save yourself months of false promises and people not knowing what they are doing and seek private health care. We shouldn’t have to do that, but unfortunately that’s the world we live in now. The doctor that misdiagnosed me (even after saying, no you’ve definitely got some things wrong here but him not listening) should be ashamed of himself.

nk P.

5/5

good structure & each psychiatric nurse or trainee has their own perspectives which Enhance the overall experience! thanks

Justine C.

1/5

Hells waiting room. But in fairness my emergency mental health issues assessor was lovely called Linda

Olympia E.

3/5

Okay well there were some staff who were cool but I think they favourited me because I am quite interesting. But interesting as the ward I'm talking of got shut down. I remember the ward being like a super dodgy hostel, but obviously with the secure feature added. It was oddly mixed gender which became problematic in certain ways. The bedrooms looked like they had been built decades ago but patched up repeatedly like putting sticking plasters on a gaping ulcer. Maybe the ward was kind of like an ulcer. I mean the staff that liked me prevented psychological torture from lengthening the stay. But I found it really odd that they sometimes followed legislation but then often kind of ... forgot. ("Forgot"). Its a complex situation with funding but not being able to afford milk for several days when the supplies ran out, and nurses having to buy milk themselves for the patients, odd funding allocation. I think the psychiatrists had a lot of compassion fatigue, or maybe they just weren't suited to the job. Or maybe there are other reasons. But it was odd that it was a type of secure treatment ward but there wasn't treatment except meds. Taking your own books in is great, but eventually you don't ever want to see a book again. And the TV remote seemed to either not exist in spacetime, or someone had consumed the batteries. It was.......an interesting but often problematic place.

a

1/5

I was admitted here around a year ago for weekly check ins, where I went in either everyday, once every other day, or twice a week - until I was let go (only went for like 2 weeks btw). The service is actually horrible, was not helpful at all. I was referred by the hospital after an incident, and I thought I was finally getting help.. to my surprise it was not help. I would come in, stay there for under thirty minutes getting asked the same question everyday.. as if my answers would change? I dont see how this is beneficial at all.. When talking about my issues I would be hit with fake concern "oooh, that doesnt sound good".. They also decided to say that I was presentable, which makes no sense because just because I looked "good" it did not mean I was okay. Honestly useless service, made me feel worse going there IMO. If I could rate this zero, I would.

JRGB

1/5

Rampant patient abuse and horribly corrupt, unethical staff (none should be allowed to be left alone unsupervised with patients, let alone to practice medicine). This is essentially a Maoist reeducation camp masquerading as a psych facility. Scary. Prayers for the patients there.

raana54 S.

1/5

My ex-husband was admitted for the second time to this inadequate facility for treatment of some mental health issues. Lilacs ward failed in their duty of care and did not safeguard him.He was badly injured when he smashed a window while he was left in his room unsupervised and unsedated. I took photographs of his injuries. The hospital failed to administer his medication for pancreatic cancer because a doctor needed to sign it off. These meds were in blister packs with his name on them.
The hospital has no facility for disabled people. It may not be a medical facility but it has not made any provision for disabled patients let alone one with medical problems as well. It doesn't even have a raise up bed or have a working wheelchair; the flat tyre remained flat since his first admission. I took his personal wheelchair to the hospital.
After his admission to Lilac's, my ex-husband complained about a particular nurse's lack professionalism and care. This nurse was assigned to him on the night of his second readmission and failed to ensure he was safe on his shift! That nurse is going to have a lot to answer for. He fails to understand my ex-husband was exercising his right to complain.
No Psychiatrist has called the family to get any background information on what led to my ex's meltdown prior to admission. I have no idea what the psychiatrist's point of reference would be.!?!?
God help you if you are disabled and have complex needs as well as mental health problems.

Daniel N. J.

4/5

Good support staff most of the time. Sometimes ignorant, but usually good talks held to help patients & staff maintain good relations.