Theclubandspa Chester - Chester

Louise C.

Dirty!! Rubbish lying around pool area no drinking cups broken water fountain lift not working steam room not working for the third time.. whirlpool warm bubbles were cold and showers warm not hot even in 9
Won’t be going back more 2 star

Happy L.

Didn't answer the phone 10/02/25. Lost a potential customer

Kristiena J.

Really nice swimming pool, sauna and steam rooms. Also excellent gym classes and friendly staff. Very relaxing atmosphere and hardly ever gets crowded.

John H.

Not been here for a while but liked the nice shower room and fact can go to the bar after for a tea/coffee. However, my experience overall at the gym was very poor despite some staff being friendly. I once had a PT session there and the guy told me, he would decide what I would do as that is how it would work. There are more professional gyms, which is a shame, as associated with the Hilton brand but this place did not inspire or encourage me to be fitter. It put me off. I tried re-joining a few months ago, but nobody went above and beyond. One of the trainers was chatting with his back towards the door - this isn't a place that makes newbies welcomed in my view. It should change if it is to really help people on their fitness journey. Unfortunately, after being made to pay membership when I left and had not been in ages, I would not join again. You try, then you try again, and if you still get that vibe which feels unwelcoming, you don't try a third time.

Ana R.

The classes in the club are exceptional and the PT’s are amazing.

I have no complaint or whatsoever of the treatment and kindness of the personal working in the gym or in the spa reception.

Is not the same opinion I have from management, I am absolutely disappointed and dissatisfied. I talked with a manager that promise will found out and give me a date as to when the roof top from the hydro pool area was going to be fixed. ITS BEEN MORE THAN A MONTH SINCE THE ROOF TOP FROM THE HYDROPOOL STOP WORKING AND HASNT BEEN FIXED.

Is shocking that a hotel this category hasn’t done anything about.

A little note: Nobody enjoys having rain in their heads or cold air while trying to relax.

Austen I.

Cancelled my birthday spa evening with less than 48 hours notice due to 'maintenance issues'. Refund offered but no good will gesture or any proper apology. Won't book again

A H.

Booked on 31st Dec, emailed a few days ago to say they were closing outdoor pool for 1 week, I explained it’s one of my reasons for booking and it’s a big part of the day, so after lots of complaining and calls they offered a free guest pass to revisit. Showed up and is not just the outdoor pool that was closed but the jacuzzi, bubble pit, pretty much everything bar their tiny swimming pool that was freezing! The saunas are not well mainted, dirty and the aroma one is hideous. Told them I was upset (this was a £300 luxury day) all they said was ‘we’ve said sorry’ to be fair, the treatments were amazing and the hot stone in particular phenomenal, but spa manager, one of the massage girls and quite a few of the bar staff are rude, unhelpful and let the place down. This place was once a 5 star luxury retreat, but it’s crown has not only slipped, it’s smashed to pieces on the floor. Disappointed doesn’t describe it, and a true waste of very hard earned money!

ZERO M.

One of the best and cleanest Gym / Spas in the area. Highly recommend for an overnight stay, only issue I have now to not give it 5stars is that the hotel size has out grown the gym and pool area size. It can now get extremely busy Friday to the point I’ll just turn around and leave as there is no room.... but but the positives out weigh the negatives and the discount in the spa and both restaurants is a great selling point. 20>25% off including alcoholic drinks!

One of the best treatments I’ve had worldwide was in this place, just a shame you can’t get a 4hand massage anymore.

Nothing better stress release than lazing around or in the extra large outdoor jacuzzi.