The Weald Sports Centre - Cranbrook

Charmaine Leonel

I started my first Aqua Aerobics session this morning and I was nervous because I can't swim but the instructor made me comfortable and supported me and kept an eye out for me in the front and I must say I really enjoyed it and I will keep going and the changing rooms and lockers are brilliant and met some lovely people on my session. Lovely staff and venue. The instructor made it fun for us and I can't wait to go back next week and will continue with the course. Every thing was clean as I expected it to be. The Aqua Aerobics will certainly help my joints.

Mike

Wonderful centre, great staff - especially the fitness team, clean facilities and great selection of group exercise classes.

Highly recommend.

Kevin Hurley

Hygiene standards are improving. There's still storm bugs in the dry and poolside showers, but at least they're not swarming now. Still no foot spa entering the swimming pool but the showers have finally been repaired. The only comms through Facebook are member recruitment drives and self congratulatory pats on the back so no improvement there. However, there has been a noticeable improvement in the overall standards during the course of this year. If that continues then I'll add another star.

Jacob Smith

Don’t even bother with this leisure centre they are awful. Started a membership a few months ago. Nice and easy to start up gave them my details all done and ready to use. started using the gym and there is too many people for too little equipment. Most of the time the equipment wasn’t working. The whole time I was there the water fountain wasn’t working it still wasn’t working when I left so you can’t get any water. The air conditioner was also broken all the time as well.

There is never any staff on the counter so when you need to speak to someone you are left waiting for ages. When you eventually get hold of a member of staff they don’t know what they are doing because the are all new because the staff never stay long every time I went in it was a new member of staff. No point trying to give them a call either because their phones are on silent.

I started at a new gym one in tunbridge wells. So I went to cancel the membership at the leisure centre. The person who assisted me didn’t know what he was doing. So another member of staff had to tell him what to do. He said it was all cancelled and wouldn’t have to pay anymore. Then they charged me for another month. So I went to the leisure centre and they said that I needed to give a months notice and I got sent an email when I signed up with the terms and conditions. Never got sent an email or got told I had to give a months notice and wouldn’t be able to get a refund.

No point bothering with this gym just pay extra to travel to a better one in tunbridge wells or somewhere else.

Sam Swindells

This is a review of the pool, not the gym; I know this has been remodelled but I haven't used it. The pool itself is nice, it can be raised at the far end to accommodate very small children to safely learn to swim. The instructors here are also nice, taking their time to patiently help children learn. However, the cleanliness of the changing area is awful. It seems to never be cleaned and is regularly dirty with mud, hair and other random bits and pieces. If your child is down the far end, the best view for this is outside so be prepared for some cold viewing!

Valerie Sandell

Went to dance fit for the first time really recommed it aqua fit class really enjoyed it

Hayden Hellis

I was at The Weald Sports Centre on Sunday 1st of October to continue with the swim teacher course that's running there. As not only a lifeguard myself but as a lifeguard trainer/assessor, I was disgusted to see one of the lifeguards pull their phone out and proceeded to tap away for a couple seconds before putting it back down on the window sill, and proceed to doodle on a bit of paper! I understand that this is (hopefully) a one off occurrence but that fact of the matter is that a lifeguard pulled their phone out and started using it with a pool filled with people. To add to the swim teacher course, the advert had been around the site for 1.5 months before the start date but the management team had completely missed the fact that the times of the course went outside of their opening hours, meaning we have missed valuable time in our course timetable. We ended up getting put in an old first aid room, which wasn't even set up fully when we arrived, which is on the side lines of the sports hall so whenever an activity was on, it would echo in the room being extremely disruptive. It seems the management team are putting effort into the wrong areas when they should be focusing more on the public view of the site and it's operations. Apart from the that, the reception staff are lovely to talk too and make an effort in making sure you feel welcome and will help with any questions/issues you have, definitely hard working people!

Olly Sullivan

Barely any lane swimming sessions (none in the afternoon), the pool is constantly too warm to exercise properly (30°C+), the showers are currently switched off but no-one knows why (?!), cleanliness is severely lacking, communication is almost non-existent. If you live less than 30 minutes from an alternative pool, go there instead - we've been told things will get better for almost 2 years now, and they haven't at all.