The Warley Medical Centre - Oldbury

Thisis M.

Called the GP for test results between 12-1pm and the woman on the phone was barely willing to talk and give enough information. Walked in later on to speak to the receptionist for an appointment and young girl really took her time to come in front of her desk and I was just ready to help her move poor girl. Lack of energy and passion in that office unfortunately.

Sharon S.

Since moving from another surgery, everyone at the practice is amazing. I phoned on the off chance yesterday for a telephone consultation and there was availability. Dr Hussain was amazing. Every Dr I have seen has been compassionate and caring. I had sepsis in January and if it wasn’t for their care I don’t think I would be here. I wish we l have moved here sooner.

Wayne E.

Anyone blaming a receptionist for a poor experience needs to get a grip. The NHS as a whole struggles and receptionist’s take the brunt of it. You’re 30th in a queue because everyone is trying to do what you’re doing. Common sense. You’re not being clever by calling bang on 8am.. Once appointments are allocated they’re gone simple as.. We ‘the patients’ getting appointments for a cough and cold or a headache its the problem.

Sandra W.

I called for appointment today 28-3-24. They had none left so she said we can do call back, I said OK. I gave my number as I told her my husband won't answer his phone. So what happened? I missed call as I was at front door. Dr phoned my husband! I needed advice as he's 60 and set in his ways, hes one who will wait and wait to get better but his coughing is terrible, its not a normal cough thats why i wanted advice of what to do next for the best. I've tried Over the counter medicines but not helped. Let's hope his cough isn't something to be worried about. Oh I was told I can call 111! Dr's need to realise what patients should be seen sooner rather then later.

Ninja S.

I'm so happy I returned to Warley Medical Centre! Since moving back early this year, I've managed to secured appointments when needed. The main doctors are truly exceptional. Dr. Hussain and Dr. Wilkinson, in particular, have gone the extra mile for my care, explaining my diagnosis clearly and answering all my questions patiently. They're genuinely brilliant GPs! Even trainee doctors provide comprehensive examinations, always authorized by the regular GPs. Most staff members have been helpful. Joining this surgery has been a fantastic decision. Thank you to the entire team for their hard work!

Zack H.

I hate writing critical reviews but I was compelled to do so due to the service recieved. I cannot really falter the receptionists as they have been helpful each time I have called.

1. Surgery is really really busy and to get an appointment is difficult however I have managed to get appointments.

2. On a random visit I was diagnosed with high blood pressure, I was pressured to go to A&E when I didn't need to.

3. Rather than listen to the patient, I found that the doctors here think they know better, they put me on multiple medications and made me extremely unwell with side affects. I pleaded for a private referral to a cardiologist 6 times and despite the reluctance from the last doctor he finally agreed.

4. I went on an appointment and the doctor I saw decided to call his family/friend during consultation.

5. During an ultrasound I was diagnosed with more issues but rather than call me they sent a text advising I needed surgery. This was the worst thing you can do to a person like me.

I made a mistake of joining but they are better than other practices in a 3/4 mile radius so I have no choice but to stick with them

Andrew J.

Terrible service on a repeated basis, communication is awful. Don’t bother using the app either, it’s information doesn’t correlate with what you booked by phone and then it’s your fault the app doesn’t work and you trusted it. Reception staff are unhelpful and cold. If you value your time and health look elsewhere. I’ve used several other services be them in other areas of the Uk but never experienced service and incompetence at this level. My wife had experienced the same and my son I’ve registered at a different GP..
I’ll be looking to migrate too.

Shaunvir S.

I just wanted to say thank you to Dr Yong, for his helpfulness and patience. I had several queries and Dr Yong and i really appreciate him taking the time and explain in detail the situation and scenario.

As a side note, I have been a patient of warley medical centre for 10 years and i have always had a positive experience with the doctors there. By and large they are patient and helpful - which i can imagine is not easy given the number of patients they have to see. The only challenge i have is getting an appointment which is quite a difficult and time consuming process but aside from that i have only positive feedback for all your staff. Thank you.

Best regards,

Shaunvir Singh