The Village Surgeries Croston & Eccleston - Chorley

duncan jackson

Have to say was surprised when I rang the eccleston health centre about an issue I have and got an appointment for within 3 hours to see one of the health team. I was expecting something for the following week with it being New Years Eve which would have been no good,So yes,Happy to get in.
To add also,The Lady on the phone was pleasant too which is always nice.

Lisa Cotton

I can’t thank Eccleston village surgery enough, for the care and advice that my mum was recently given. The Drs there showed much care and empathy towards my mum, before being admitted to hospital. The Drs were speedy in treating my mum, and went out of their way to get her into hospital , where she is getting the treatment she needs! Thank you from both of us.

Joanne Grime

All staff have always very helpful, friendly and supportive. Lots of complex health conditions managed and supported, guidance given, I can't fault them. Can usually get an appointment when needed, signposted if not.

Bobbie Cottam

The reception staff have always been fantastic with me. I have had to ring numerous times with my baby over the last few months.
Katie (I think it was her name) chased my expedite through and called me back with out any prompt. All the staff on the desk are always fantastic.
Amy and Katie especially! Only as it’s the names that stand out! All fab ⭐️

Sabz

Absolute terrible practice. Will be seeking a professional complaint and CCTV footage. No where to park. Came 5min late. Doctor saw me sat there for 1 hour for then to tell me he's cancelled my appointment. Absolute joke. Only took 45 min to get here.
Side note reception staff are friendly.

Judith Wilson

We are blessed with our wonderful village surgery. They always do their best for the patients. No ridiculous waiting lists. Great Doctors and community nurses. They are a real team.

Lottie Cooper

Receptionist rude, absolutely terrible manners over the phone and in person. I've been going to this surgery since it opened and before it moved buildings and over the past few years it's really gone downhill. The main receptionist is absolutely horrid (you'll know which one) and the practitioners do not provide information or follow up on their patients. Absolutely appalling surgery.

Richard Simpson

This place has mostly great staff, but due to the severity of our issue here and the fact the Practice Manager has worked so hard to hide this, the only incentive she will have to stop is social media shaming.

I get staff are under a lot of stress due to rude and aggressive behaviour from some patients - but my family has always been polite and meek, which has allowed the Practice Manager to bully and manipulate my disabled relative to the point of causing serious anxiety issues. Please improve your safeguarding at this surgery, and ensure your Practice Manager isn't allowed to lose paperwork, miss-inform patients of their legal rights and block access to copies of recorded conversations - that audit trail is there to protect vulnerable people against predatorial behaviour, not to ensure no one ever gets sacked or sued because it keeps going missing ! Or to ensure the Practice Manager keeps up the pretence of never making a mistake - this surgery get's 2.7 vs 4.7 in Croston. Yet most of the staff at Eccleston seem to try their best - but all have to go through the Practice Manager. Still feedback doesn't effect your profit so who cares hey ? Certainly not the practice managers it's been like this for many, many years so why change ?