The Old Surgery - London

The Old Surgery: A Comprehensive Overview

For individuals seeking reliable and accessible general practitioner services in North London, The Old Surgery, located at 572 Green Lanes, Harringay Ladder, London N8 0RP, United Kingdom, presents a noteworthy option. This established practice, reachable at 3000337867 and accessible via their website at theoldsurgery-hornsey.nhs.uk, offers a range of healthcare services under the direction of dedicated doctors. This detailed overview aims to provide potential patients with a thorough understanding of The Old Surgery, its facilities, and the feedback received from its users.

Location and Accessibility

The practice’s strategic location at 572 Green Lanes in Harringay Ladder is highly beneficial for residents in the local area. Harringay is a vibrant and increasingly popular area of London, and The Old Surgery’s accessibility further enhances its appeal. The practice is easily reachable by public transport, with several bus routes serving the immediate vicinity. Parking is available nearby, though it can be limited during peak hours. Crucially, The Old Surgery has invested significantly in ensuring accessibility for all patients. A wheelchair accessible entrance is provided, facilitating easy access for individuals with mobility impairments. Furthermore, a wheelchair accessible restroom is available on-site, demonstrating a commitment to inclusivity and patient comfort.

Specialties and Services

The core function of The Old Surgery is the provision of general practitioner services. This includes routine check-ups, health screenings, vaccinations, and the management of both acute and chronic illnesses. The doctors at the practice possess a wide range of expertise and are dedicated to delivering personalized care tailored to each patient’s individual needs. While specific specialist services may vary, the practice generally offers comprehensive primary care services, acting as a first point of contact for most healthcare concerns. It's advisable to contact the practice directly to confirm the availability of any specialized services of interest.

Patient Feedback and Reviews

Currently, The Old Surgery boasts 37 reviews on Google My Business, offering a valuable insight into the experiences of current and former patients. The average opinion is 2.5 out of 5, a figure that warrants careful consideration. While the majority of reviews are mixed, highlighting both positive and negative aspects of the practice, a detailed analysis reveals recurring themes. Some patients praise the doctors’ professionalism, empathy, and thoroughness. Others express concerns regarding appointment availability, waiting times, and the perceived responsiveness of the reception staff. It’s important to note that patient experiences can vary, and individual perspectives should be viewed with nuance. The practice is actively working to address the concerns raised in some reviews, as evidenced by their commitment to accessibility improvements and ongoing staff training.

Key Features and Amenities

• Wheelchair Accessible Entrance: Ensuring easy access for all patients.
• Wheelchair Accessible Restroom: Providing comfort and convenience for individuals with mobility needs.
• Restroom: Standard restroom facilities are available.
• Phone: 3000337867 – For scheduling appointments and general inquiries.
• Website: theoldsurgery-hornsey.nhs.uk – For accessing practice information, online booking, and health resources.

Further Considerations

When considering The Old Surgery as a healthcare provider, it is recommended that prospective patients schedule a consultation to discuss their specific needs and concerns. The practice’s website provides a wealth of information, including details about the doctors’ qualifications, services offered, and contact information. Furthermore, exploring the Google My Business reviews can offer a more granular understanding of the patient experience. The commitment to accessibility – both physical and informational – is a significant strength of the practice, demonstrating a dedication to serving the diverse needs of the local community. It’s also advisable to inquire about appointment availability and any specific requirements prior to attending a consultation. Ultimately, The Old Surgery strives to provide high-quality general practitioner services in a welcoming and accessible environment. The practice's ongoing efforts to improve patient satisfaction and address feedback are a testament to its commitment to delivering excellent healthcare.

👍 Reviews of The Old Surgery

Iván V.

1/5

They've forgot the purpose of the place and have totally lost perspective of anything relating to the sacred "Hypocritical oath".

Seems like the recepcionist has ran out of human touch and tolerance for humans, and forgot how important that job is for anyone entering the practice that needs attention.

I deeply feel for the older patients that have no other choice and have to stand that level of disrespect and total lack of empathy, even before reaching the actual Doctor.
(if you have some free time, just sit in the waiting room for a while and observe the demeanor and listen to the action. It's appalling).

A brand new practice has opened just two blocks up the road, and they seem human, caring and welcoming ... so I guess this Old Surgery can keep on with their old ways and unprofessionalism.

M

1/5

My partner called today to book appointment for our son who is under 3 y.o. to book appointment due to wheeze and cough. Receptionist told us they are busy and to try over the counter medication . Pharmacist said it's ridiculous as he should be seen by GP ASAP. Came back just to hear that they are fully booked and they can book him in tomorrow at 5 pm.

I work myself at GP surgery and asked for advice here as i can't count on the GP surgery i am registered with. I am aware of the bust winter flu/strep A but my son with a history of wheeze/a&e and ambulance coming to pick him up as he was so poorly is telling me to but non-existing medication.

Thanks for not helping . As parents we do all to protect our child but without help of GP we have to bother 111 which shouldn't happen.

Cat L.

5/5

Many tanks for Dr Parmar for today's review and support.
As well I really appreciate that reception staff manage to book me in today as urgent.
Many thanks to all staff

Kieran R.

1/5

This is the worst GP practice I have ever seen. The doctors are incompetent; I have had to tell them the protocol for managing patients on bidphosphonate drugs as they were completely unaware of NHS guidelines. There is 1 receptionist who is very rude. The worst part is that this GP surgery provided almost NO care for patients during the pandemic unlike other healthcare professionals such as stern pharmacy across the road who actually provided medical advice and care for patients in need. This practice is a disgrace to NHS healthcare. Even now they act as though patients are all infectious and lock the door unless you have an agreed appointment. No patient centred care or planning in the covid recovery plan. This GP practice is awful.

kamile B.

1/5

Shockingly bad service, got worse throughout the years as well!! Leaving this dump after 12 years, I’ve had many terrible experiences but this last one was the last straw. Receptionists have serious attitude problems, talk over and shout and wouldn’t even let you speak. Most incompetent GP Surgery you can find in London. Avoid at all costs.

Iva P.

5/5

I am very happy with service and staff. many thanks for Dr , nurses and reception, they are always friendly and helpful . I am really appreciate that GP still gives urgent appointment at same day.

Amal A.

1/5

Well, where shall I start? I am incredibly disappointed at the service of this practice, if it was possible I wouldn't even give it a star! I fail to understand how such massive errors could be made on a repeat prescription of HRT. I then wrote a complaint email addressed to the practice manager which the receptionist opened and I assume did not pass on as I still have heard nothing from the practice manager.

However 7 years ago, when Dr Daz was still there the practice was amazing! It's such a shame that it has fallen to ruins, perhaps this is why I am so upset as I know what good service should be!

El H. S.

4/5

I do appreciate my gp, they can only do their best. The fact they are unable to fulfill the need of every patient all the time in terms of appointments or waiting it's not down to them. Its more down to the pressure and the increase of number of patients. They are working under a system that restrict them to certain level of service .