The Horndean Surgery - Waterlooville

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The Horndean Surgery: A Detailed Overview

The Horndean Surgery is a well-established general practice serving the community of Horndean and surrounding areas. Located at Address: London Rd, Horndean, Waterlooville PO8 0BN, the surgery is committed to providing accessible and high-quality healthcare services. For immediate contact, the Phone: 02392592138 number is readily available. Visitors can also find detailed information and resources on their official Website: horndeansurgery.co.uk.

Specialties and Services

The surgery’s core specialty is general practice, offering a broad range of services to meet the diverse healthcare needs of its patients. While the listing states “Specialties: Doctor”, it’s understood that the practice offers routine check-ups, minor ailment consultations, vaccinations, and chronic disease management. It’s clear from patient feedback that the team demonstrates a dedication to providing attentive and personalized care, particularly in situations requiring extra support.

Accessibility and Facilities

The Horndean Surgery prioritizes accessibility for all patients. The premises feature a Wheelchair-accessible car park, ensuring convenient access for individuals with mobility limitations. Furthermore, a Wheelchair-accessible entrance and a Wheelchair-accessible toilet are available on-site, demonstrating a commitment to inclusivity. The surgery also provides convenient restroom facilities for all users.

Patient Feedback and Reputation

The Horndean Surgery currently boasts 29 reviews on Google My Business, reflecting a significant level of patient engagement. The Average opinion: 3.5/5 suggests a generally positive experience, although there’s room for continued improvement. Observations from patient reviews consistently highlight the positive impact of certain staff members, particularly those demonstrating initiative and compassion in challenging circumstances. The frequency of appointments suggests a reasonably responsive service, and the accessibility features are demonstrably valued by patients.

Key Information for Patients

| Feature | Detail |
|--------------------|-----------------------|
| Address | London Rd, Horndean, Waterlooville PO8 0BN |
| Phone | 02392592138 |
| Website | https://www.horndeansurgery.co.uk/ |
| Specialty | General Practice |
| Accessibility | Wheelchair Accessible |

Concluding Recommendation

The Horndean Surgery presents itself as a practice dedicated to serving the local community with a focus on accessibility and patient care. While the overall average rating indicates potential areas for refinement, the available evidence suggests a team committed to providing reliable and helpful services. For individuals seeking a general practice in the Horndean area, or for those requiring guidance on healthcare matters, we strongly recommend visiting the surgery’s website at horndeansurgery.co.uk to schedule an appointment and explore the full range of services offered. We encourage prospective patients to contact them directly to discuss their individual needs.

👍 Reviews of The Horndean Surgery

David H.

1/5

Absolutely awful surgery with receptionist that shouldn’t be working with people in need. Don’t like be questioned and think they are doctors. My brother is in a care home that uses this practise and the so called ward rounds are done over the phone for someone very unwell it’s unbelievably bad. So much so that I have moved him to another practice avoid at all cost. 🤬🤬

Simon F.

5/5

NHS often criticised but have been several times recently. Dave the paramedic and DR Zain went above and beyond and extremely grateful. Well done to them.

Dan D.

5/5

Outstanding team here, very accommodating, kind, and helpful. Fantastic doctors for both adults and children, and they're super hot on mental health, far more than any previous doctors surgeries I've been a part of. Me and my family will remain at this surgery for as long as possible!

Aisha K.

5/5

They re so friendly and helpful. They have been aware of the deafness who come visiting in surgery gp. I let them know that i am deaf and need to book appointments. They book appointments fast for me.

Lynda P.

5/5

I have received excellent treatment with the doctors at Horndean Surgery.

Billy S. H.

2/5

Receptionist there, one of them i'm not sure who, is extremely rude. Always know if it is her on the phone and when I was left outside waiting for nearly an hour for my appointment, she tried brushing me off, telling me that I was late.

Extremely hard to get through on the phone. Maybe a second line or voicemail service would better suit all of us patients who depend on this surgery. Plus, the 3 minute intro by Dr. Claire Matthews is super long - just put use through on the phone and reduce the amount of people waiting to get through!

Jacqui T.

5/5

I've always had a very good experience with all the staff at Horndean Surgery. These are exceptional times, the whole team is working under extreme pressure. We have all had to make adjustments in the way we access NHS services & it will be with us a long time. Dr Matthew's intro is necessary & informative plus its in line with government guidelines. Thank you for being there for all of your patients.

G H.

2/5

Followed the only process to get a Triage doctor’s call by telephoning spot on the time I was supposed to.
The service told me I was Caller Number 8. After about 10 minutes I was Caller Number 1.
Next I was through to the Receptionist who promptly told me the 20 or so appointments they had had all gone.
But if you can only get them by phone and I was Number 8, what the heck
happened?