The Crown Wood Medical Centre - Bracknell

S Butler

I have always been able to get an appointment or telephone support when needed. More recently I accessed the GP service for advice (face to face & telephone) and escalated to hospital for appropriate treatment - the nurses were very responsive and caring. I have found the reception staff to be attentive when booking appointments. A seamless service, thank you.

Paulo Freitas

I called the Gp on a Wednesday at 4:05pm, to ask for an appointment. Miss or Mrs Zora was very rude, trying to get rid of me, after I waited on the line for 35mts on the day and 1:15hours the day before (and they never picked up the day before anyway!)

She hanged up the phone saying she had other patients, never even listening to what I still had to say.
Is this someone who his competent enough to be in front of an NHS practice?

Chris Knight

Not good, after nearly 40 years going to register elsewhere, doctors don't listen, been told it's all in my head and i'm too fat, yes i'm a few kg overweight but 6 kg lighter than 2 years ago, the pain caused by cancer treatment isn't in my head, have to get oncologist to write to GP to tell them what to do as they just don't know or care.

David Bosch

Edit/update 2023: So called the surgery, was waiting on the phone in position #1 for 8 minutes before I hung up, decided to drive in and make an appointment which I did and got back home in less time.
One thing is desperately needed is their booking system needs to be updated, as you cannot book in advance as the system only allows booking to be make once the time slots open/unlock, this is not ideal if you want to make a booking for a certain time in the future (like after school on a Friday when you go in on a Wednesday to make the booking).

Written 2020: I'm not one for writing reviews however feel the need to say something. I've had many GPs over the years and alway felt like a person and not just a name/number, this is how I feel by the staff apart from Dr. Rao of CMC. My 14 year old son whom has been suffering for months now with a sore neck, was initially told to take Ibuprofen, so we did and this has not helped as it's temporary relief, our 2nd visit we were told to stop with Ibuprofen and use a localised Ibuprofen gel, which again is temporarily. We had an appointment to see the physio 2 weeks later which was cancelled/rescheduled (another 2 weeks) the night before his appointment and 1 hour before his rescheduled appointment got another call to say the therapist doesn't see children under 16 years old. What has age got to do with it when my son is just shy of 6 foot tall and still in pain. Where is the care and due diligence to patient care? Needless to say I'm not happy and will be persuing other advice.

Natasha Smith

Been with Dr Rao for years.
Always very pleasant and kind. Listens to what you have to say and is happy to put you in for scans/x rays etc if you're worried about a health problem that won't go away.
I've had many a problem eased with piece of mind after being referred for tests.
I've ALWAYS been able to get an appointment that day and I believe Monday's are open late.
Never had a problem in all the years I've been there.

Ryan Bates

Dr Rao was the first doctor I've ever seen who took my mental health seriously. No stupid clichéd sayings, just questions about my wellbeing, a few questionnaires and a referral the same day. I also love that the clinic is open late on Mondays and I've never had an issue getting an appointment when I need one.

Bernie Cardoz

Have been with Dr. Rao for years and he’s brilliant. But since he was not in I was put on a call to another Dr. Rashid. First of all she calls before my allotted time slot. If I had not been at home would have missed the call. Only because I was luckily at home I could take the call. Not ready to listen properly to the problems of the patients. Seems like she was in such a rush that she had to finish her call in 5 minutes. Not professional and friendly at all and that’s not the way to behave with your patient. She just asked a few questions and said ok fine bye and ended the call. Not happy with this service at all. Have booked again to speak to Dr. Rao as he’s more polite and patient while talking to his patients

S D

I rate this surgery very highly in this current Health Service climate. Many Drs surgeries will make it very difficult for a patient to be seen face to face or even contact on the phone and I've found this is not the case with Crown Wood.
This Surgery has my upmost respect while operating in a very difficult public health climate.