TELDOC - Malinslee Healthcare Centre - Telford

Sue Sheep

The walk-in seasonal vaccination clinics at Malinslee are always very well run, but I'd like to say a particular thank you to the nurse on the afternoon of Thursday 5th December. She had to attend to her own clinic as well as offering to do the vaccines. Also her secretary, who had the job of explaining what was happening, to people in the long queue. She remained calm and pleasant throughout.

Deb Harborne

Absolutely disgraceful practice I need travel injection had to wait 2 weeks for phone call for advice then informed no appointments before I go which is 3 weeks time and to go to boots and pay for them..
Just looked on website and they asking for new patients to register with them ...give the patients you have a better caring service before you take any more on
Surely you have a duty of care

Jonathan Woods

I submitted a health co pilot form as requested. 4 hours later I received a text message saying for me to call back. I called back and was on hold for 2hours 4 minutes for the phone call to then hang up on me automatically at Que position 1. All I want to do is book in my child for a routine appointment.

gjb_rides

System is a joke for a healthy person who hasn’t been doctors in 10 plus years to take time off work! to get seen after months of pain to sit in a room for 10 minutes and be told see how you get on 6 weeks down the line then we might take it a bit more seriously!

Lynne Robinson

Government.uk states malinslee is giving covid vaccinations today for 12+. Took my grandson and they said come back Saturday. We are going round in circles, do they want an epidemic again this winter.
When I tried calling after checking the site I was number 50 in the queue. Something has to change, the NHS is a joke.

Andrew Bird

Teldoc a joke. If this is progress I am going back to Stone age.
They do not tolerate abuse, we'll the system should not be so useless. Patients will be suffering ptsd,after a.
session on this incompetent system. Does not work. And broken.

michelle jones

Shame I can't give no stars.

I have PTSD and really struggle with making and receiving phone calls.
Sadly Teldoc seems to be making Telephone the only way to make or cancel appointments.
I also need to find out information about why my prescription was not approved.
But sitting in a queue of 37 people (or often just being told the line is over capacity) is a lot of anxiety for me.
Why can I no longer book / cancel appointments online?
Why can I not email the practice for simple questions?
Making everything telephone based is clogging up the already overwhelmed phone lines.
Since Covid Teldoc has not been fit for purpose. I have only seen a GP once since then and that was because an external agency requested an appointment for me.
The collapse of the GP service in Telford means many more poorly people clogging up A&E who should have been dealt with at either a practice nurse or GP level.
Teldoc ruined the excellent Lawley medical practice. I can no longer get appointments with my preferred GP, even my regular B12 injections with a nurse are a lot of stress to arrange due to the phone lines.
You really need to make more facilities available online, you have the technology as I used to book and cancel appointments online.
There was also a way of contacting the practice by email which seems to have disappeared too!
I wish I could transfer to another practice - but Teldoc own most of the local ones so it will be just as bad.

N B

Crippled system...no appointment for ages! They have all the time for sending cancer screening reminders repeatedly but have got no regular appointments which is felt need of patients.