Taunton Vale Healthcare - Taunton

Kirsten Jeffries-Brimmell

Very very prompt service! The staff that I have spoken to have always been more than helpful. I think the reception staff in particular do an amazing job. It is not the easiest of jobs at times but they are always so efficient and pleasant which means a lot to me. Thank you very much for all the hard work that you do in challenging times for primary care.

Gihan Tikiri

I had my first appointment with Taunton Vale Healthcare recently and wanted to express my gratitude for the excellent service I received. The receptionist, Ally, was very helpful, friendly, caring, and attentive. Additionally, the lady doctor I consulted was extremely informative, offering valuable advice, and was also very friendly and caring. I would like to thank both Ally and the doctor for providing such outstanding service during my visit.

Kaate howard

It's always hard to get to speak to someone on the phone, let alone book an appointment. Today, I walked two miles for a blood test the doctor had requested, only to be told at the front desk that unless I have my own labels (why would I?) I couldn't have my blood test because their printer is down. They didn't text me to let me know. And now I have to walk two miles back home, am late for work, and am having to go and do it all another day, messing with my work schedule again. Fuming!!!!!

Val Wright

I cannot praise Taunton Vale Healthcare enough, my husband and I both had issues last week and both of us were dealt with with care and professionalism! From the moment we spoke with the Receptionists, to the Nurse Practioners, Junior Doctors and Doctors we were looked after promptly, nothing was too much trouble. I cannot praise the team enough. thank you all so much

Eddie Jones

My appointment was prompt, the Doctor was extremely friendly, Professional and reassuring, suspected a serious condition and immediately took steps to escalate the treatment. Two hours later I was in hospital getting specialist treatment

What more could I ask for from my Healthcare centre?

Charleigh Bunney

I’ve been with Taunton Vale Healthcare all my life. It has its upsides and its downsides.
Pros:
- the receptionists really do try to take down all the information they can in order to get you the correct help.
- appointment times generally are not too far in advance
- most the time, there is a generally positive outcome with care

Cons:
- some of the receptionists sound so unhappy or just have a general “sick of this” attitude. On the phone. Often trying to rush you or huffing on the phone when you give a reason for the call. I say some becuase there are 2 receptionists that I can think of which generally do sound happy to take your call! So thank you to those 2 for not making me feel like an inconvenience.
- a couple appointments I’ve received have been 3 weeks away and get cancelled last minute. I recently have been getting investigated for heart issues and part of that was getting an ECG. The day of an hour before the appointment, it was cancelled. As they were unsure when the nurse would be available again, I was then told to call up the next week and rebook. Which means another 3 weeks of waiting.
- in relation to having my heart investigated, I am quite young (23F) and I am often told that I “don’t need” something checked as I’m so young I shouldn’t have any issues. Despite having multiple BP readings of 140/90+ and being generally healthy in my lifestyle. It often gets left alone and I’m left to worry if I maybe hospitalised again.

So to summarise, some of the receptionists are lovely, some aren’t. It’s questionable whether you’ll have to wait a while for your appointment and whether you’ll have a good outcome. Overall, they’re okay to be with for your healthcare, but could definitely do with some improvements.

* I’d like to state with appointment times I know this can’t be helped due to the current disarray of the NHS.

keith adams

The receptionist and Drs at Taunton Vale were very helpful and a great asset to the NHS.

margaret worth

My husband and I received our Covid Jabs today -- It was so easy and so well organised Thank you in particular to the two ladies running the session. Brilliant!!!