Sustain UK Ltd - Birmingham

Neymar J.

Any new/existing managing agents wanting to onboard their property, stay well clear of this RSL.

The operations manager's behaviour shocked us.

We first inquired about onboard start of July 2024. We were sent the onboarding application on July 10th, we had filled it out and sent it back and had thought a meeting would follow, However, this was not the case.

Although we were promised a meeting, nothing of the sort ever happened.
We were then told by the Operations manager that they were moving offices and it would take some time.

We gave them 4 weeks, still no emails sent to us for updates.
I finally called the operations managers mobile directly and he assured me he'll chase it up with the directors and his excuse was 'it's that time of year where kids are off school'. - fine. We waited.

Bare in mind, we had a property on our hands that sat doing nothing with the landlord getting frustrated about the Delay Sustain UK caused us.

Finally, mid September and after numerous calls and emails with no reply, we finally let them know we no longer want to board and also returned the property to the landlord.

This RSL made us a loss before we even started! Stay well clear from them.

We finally were able recoup our losses and obtained another property where we were onboarded within a week from another reputable RSL.

Take this warning if you are looking to onboard as I wish I had seen a review like this when I first came in contact with them and avoided them.

As we liaise with other managing agents too, none of them have anything good to say about Sustain UK. Stay well clear, they do not care about housing and support. They just mess you around.

Fozia B.

Lovely helpful staff from the referrals team who solved my enquiry quickly and professionally.

summat F. E.

Regarding jirah house... Disgusting treatment of tenants electrical faults causing personal equipment to break and not be replaced. Details of other clients have been circulated to other Tennant's. Rooms being entered without any notice or good reason. Immediate illegal evictions. Duress put on anyone who doesn't fall in line. Absolutely disgusting...

martin K.

I am currently a tenant with Sustain and they do not care about the people they are meant to deal with. They make false promises about helping you get your own place and any issues you have do not get sorted

Andrew E.

I had the pleasure to meet Pauline, Adam, Ian & I'm impressed that they do what they say, which is put tenants first.

Gavin D.

Always caring,always helpful. A lovely team of dedicated staff.

Andrew E.

Full of people working there seeking to do their best in helping to tackle UK homelessness.

Rosepetalmafia