Sturminster Newton Medical Centre - Sturminster Newton

April Langton

I wish I could give 0 stars, 1 is far more then deserved!
I have contacted them on 3 different occasion to have my prescription renewed since I joined this practice a year ago and still have not received my medication. However, I draw the line when I am not able to get even a call back within a week regarding my 22 month daughter who has been unwell. As a nurse I was aware of the medication she needed which ordinarily needs a prescription because of her age, a simple task, I had to get a private prescriber instead! Still no communication from the surgery.

Holly Enticott

I am new to the area and have found the surgery staff helpful and polite. True, you wait a while to get through on the phone and you may not get all you want when you want it but that's Primary Care working within their parameters and all the thousands of patients they deal with every week. To all those who leave bad reviews, look at it from the other side, the job is extremely busy and stressful, it's non stop all day. Unless you've done the job you have no idea!

Julie Hillier

I submitted a medical query on Klinik this morning and within the hour a member of the medical team ( David) left a message to say my prescription would be ready to collect later at my local pharmacy ( Marnhull). Brilliant service from our NHS team at Sturminster, thank you.

Colin Welsh

I am a new patient and found the online joining process very efficient. I was able to speak to a doctor today who handled me with care and intelligence. The reception staff I have dealt with have been so polite and helpful. Excellent experience so far. Thank you

Emma-lee Chaney

Appalling, not that they care! Why are you a Doctor if you have 0 intentions of helping people. They removed me from the list, I have not asked to be removed. I called and said they can’t find me on the system. Hate this place. The community deserves better. Disgusting behaviour.

Sam Harris

Logistically shocking, no continuity, no record of my midwife appointments. Yet they want to preach at me because despite no risks, they want to induce me 2 days earlier than anywhere else in the UK....because it's they're procedure. Absolutely bonkers. Will be changing surgery before my daughter needs to see someone.

The receptionist had to be told three times that polio is an oral vaccine not injected, when I was discussing my daughter coming in for a tetanus jab. She was telling me it was in the same jab, which is actually diphtheria.

Perhaps she should have remembered her job was just to book people's appointments.

Matthew Horsley

I have been a patient at this practice for 9 years. I have always found them to be very professional in their approach and considering the changes they have gone through over the last couple of years with the merger of the Shaftesbury practice, I feel they provide an excellent service in what is a highly pressurised environment. I take advantage of using the online system to book appointments and order prescriptions and have never had a problem booking an appointment when I need one. In one instance where I needed to obtain an appointment promptly, I visited the practice in person where the receptionist was able to offer me an appointment that afternoon.
The only area for improvement I would suggest is to try and stick closer to appointment times as this can be frustrating when you have been sat waiting for 20 mins and still not been seen. I appreciate that this is sometimes out of control of the GP's, Nurses etc...as emergencies do occur and a 10 min appointment is not always long enough but surely this is down to us as the patients, to make sure we are not abusing the scarce resource of GP's and Nurses

Katie Almond

Lovely staff, the lady on the desk is very friendly and nice. This surgery has been very good and quick with my needs. Thank you