St Stephens Health Centre - Ashford

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: St Stephen's Walk, Ashford TN23 5AQ, United Kingdom.
Phone: 1233621626.
Website: ashfordmedicalpartnership.nhs.uk
Specialties: Medical Center.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Medication disposal, Toilet, Appointments recommended, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 148 reviews on Google My Business.
Average opinion: 2.1/5.

📌 Location of St Stephens Health Centre

St Stephens Health Centre St Stephen's Walk, Ashford TN23 5AQ, United Kingdom

☎️1233621626

⏰ Open Hours of St Stephens Health Centre

Monday: 8 am–6:30 pm
Tuesday: 8 am–6:30 pm
Wednesday: 8 am–6:30 pm
Thursday: 8 am–6:30 pm
Friday: 8 am–6:30 pm
Saturday: Closed
Sunday: Closed

Introduction

Nestled in the heart of Ashford, Kent, St Stephen's Health Centre stands as a beacon of healthcare services for the local community. Operated by the Ashford Medical Partnership, this NHS medical centre is committed to providing high-quality, patient-centered care to residents and visitors alike. Let's delve into the details of this vital healthcare hub, exploring its main services, location, unique features, and practical information to help you make the most of your visit.

Main Services

Appointments: Book, cancel, or modify your appointments online or by phone. The centre offers both pre-booked and same-day appointments.
Prescriptions: Order, manage, and track your repeat prescriptions online or via phone. The centre also offers a prescription collection service.
Health Checks: Regular health checks, including blood pressure, cholesterol, and diabetes screening, are available to help you maintain optimal health.
Immunisations and Vaccinations: The centre offers a range of vaccinations, including childhood immunisations, seasonal flu jabs, and travel vaccines.
Wound Care and Dressings: The centre provides professional wound care and dressings to help manage and heal various types of wounds.
Contraception and Sexual Health: Confidential sexual health services, including contraception advice, STI testing, and pregnancy testing, are available.
Mental Health Services: The centre offers support for mental health issues, including counselling, therapy, and referrals to specialist services.

Location and Access

St Stephen's Health Centre is located at St Stephen's Walk, Ashford TN23 5AQ, United Kingdom, in the heart of Ashford town centre. The main entrance is situated just off the bustling High Street, making it easily accessible by foot. The centre is a short walk away from Ashford's main bus and train stations, with numerous public transport links serving the area. For those driving, there is a nearby, wheelchair-accessible car park located at St George's Lane, Ashford TN23 5HY.

Featured Characteristics

Wheelchair Accessibility: The health centre is fully wheelchair-accessible, with a ramp at the entrance, wide doorways, and a wheelchair-accessible toilet on-site.
Medication Disposal: A safe and secure medication disposal unit is available at the centre, allowing patients to dispose of unwanted or expired medicines safely.
Toilet Facilities: Clean and well-maintained toilet facilities are available for patients and visitors.
Appointments Recommended: While walk-in services are available, the centre encourages patients to book appointments to ensure a smooth and efficient visit.
Payment Options: The centre accepts credit cards, debit cards, and NFC mobile payments, providing convenient payment options for patients.

Practical Information

St Stephen's Health Centre is open Monday to Friday, from 8:00 AM to 6:30 PM. However, opening hours may vary on weekends and bank holidays. It is recommended to check the centre's website or contact them directly for the most up-to-date information. To get in touch, you can call the centre on 1233621626 or visit their website at ashfordmedicalpartnership.nhs.uk.

Patient Reviews and Feedback

With an average rating of 2.1 out of 5 from 148 reviews on Google My Business, St Stephen's Health Centre has received a mix of positive and negative feedback from patients. Some common praises include the friendly and professional staff, efficient appointment system, and convenient location. One patient commended the centre for its "excellent service, very friendly staff, and quick appointments." Another patient appreciated the centre's "easy-to-use online booking system and helpful receptionists."

👍 Reviews of St Stephens Health Centre

Thamy J.

5/5

I finally got an appointment at St. Stephens Health Centre to see my GP Dr. Hodgkiss. All of the staff at Willesborough Medical Center have been talking highly of her. She deals with Women's health/issues predominantly.

When I met her, she greeted me with such a warm smile that I automatically felt comfortable and valued. She took her time listening to my medical needs and provided me with sound advice, recommendations, and next steps.

She asked me to lay on the table so that she can examine my abdominal area and was so gentle and ensured she was not hurting me. After the examination, she took her time in explaining the process moving forward in terms of blood work and referral to a specialist.

The health centre was immaculately clean amd the staff very welcoming and friendly. The wait time was minimal and the seating area was vast.

James

1/5

Diabolical.
Takes weeks to get an appointment, and that ends up being a 3 minute phone call anyway.
Randomly get booked in for appointments or missed phone calls but when queried they have no idea what for.
Recently got a prescription, went to the pharmacy to pick it up the next day as instructed, the GP hasn't even submitted the request.
Appointments cancelled without being informed.
Honestly, this practice is ran by incompetent people that don't care about the health of their patients. This is a dangerous practice and I wouldn't feel comfortable going to them with something more serious.
Kingsnorth practice has a much better service.

Cammie R.

3/5

Moved here from Kingsnorth Medical Practice who cancelled my prescriptions against expert advice and are currently investigation by the General Medical Council and Integrated Care Board.

AMP haven't been perfect, their triage system is frustrating and it's very difficult to communicate with a doctor and their medications team is a nameless entity currently interferring with my prescriptions, but they're a step above Kingsnorth Medical Practice in that they're not violating signed agreements.

Laura

1/5

I attended this morning re mental health/suicidal thoughts for a 15 min appointment to just be told I would be sent a couple of links and reception had messed up and I needed to see a gp. I booked the appointment online and made the selection of a healthcare professional myself. I don't really understand why staff who aren't qualified in the right capacity are seeing patients. Will have to start process again

Eat M. P. S. ?. M. P. S. F.

5/5

In the UK, since you’ve come to this country, you need to follow its rules. If you want to access benefits like free healthcare, don’t complain about the hassle or the waiting times. Of course, you can always go to a private hospital if you prefer. So, if you have a serious illness, you either wait, risk worsening conditions, or pay for private care. Don’t complain, because these aren’t decisions you get to make. Please understand that.

Emilia S.

5/5

I’ve been very pleased with the care which was provided to me here, booking system yes, kinda sucks, but in my opinion is a step up from the phone calling we had to do before. There was a handful of dates and times to choose from which was fab and some relatively soon. I came in roughly 5 mins prior to my appointment, checked in and I was seen ON THE DOT of the time booked. Never had that before!!! Amazing great. I walk in, voice my concerns, lay down the facts and boom, I got exactly what I wanted within 5 MINUTES. You may think it was rushed but it wasn’t, it was straight forward, the doctor heard my concern, and prescribed me a possible solution with the advise to review 3 months later. I always avoided coming to the GP because I hated how long winded it was before but this experience was a breath of fresh air. It’s great to see that they’ve got some doctors out there who don’t look like they’re just googling everything.

Steve L.

1/5

I moved to Ashford about 18 months ago, signing up with the St Stephen's walk surgery. What a mistake, the service is unbelievable bad. Looking for a new surgery. It's as if they're are not interested in the wellbeing of the patients, I understand the health service is bursting under the pressure, but come on, where is your duty of care.

WAX B.

1/5

Went to my appointment 10 minutes late and they offered to book me in an hour time to see the nurse, I waited for as long as 2 hours without seeing the nurse, they kept saying I will be next patient to be called until I got angry and left.