St Albans City Hospital - St Albans

Mary J.

I mean, it was okay, but not too good.
The staff I met were very nice but the place was eery, no staff except 2 who I only saw for 2 mins (I was waiting in the waiting room).
I got lost about ten times. So the staff-3/5, lost points for there being like none at all, the atmosphere -110249191/5, and the experience a 2/5. Do better. Though I do have to say again- the staff were amazing! Oh it’s also very confusing where everything is because there are about 10 signs saying different. Dangerous.

Clare G.

Have been twice this week to blood clinic - (for myself and family member) both times seen and blood taken before apt time. Added bonus of half hour free parking (you must get a pay and display ticket). In my experience booking system was easy to use and great service! Thank you.

Hailey L.

I had high hopes for my first pregnancy experience with St. Albans Ante Natal Clinic, but unfortunately, I encountered several issues that left me feeling disappointed and frustrated. One incident involved a blood work mix-up where the person who wrote down my birthdate got it wrong, resulting in my blood work being thrown out. No one contacted me about this, and when I called for answers, the staff member I spoke to (Sarah), was short, rude, and unhelpful.

I also experienced a lack of professionalism and care during my interactions with the clinic, including when I was trying to book my first appointment. Overall, I would hesitate to recommend this clinic to others and expected a higher level of care and attention during such an important time in my life.

Shuyel B.

It's not easy to locate there is a main facility and continual additional modern u it's being g constantly added. There is no A+ E the closest is Watford General for A+E. The parking is very awkward there is a busy road and there are residential streets adjoining the hospital so beware there are wardens issuing tickets.

Kerry

I had elective surgery, a knee replacement, in the De La Mare Ward at St Albans City Hospital in June 2024. The staff were amazing. I can not fault the care I received at every stage of the process, from preoperative seminar to the actual surgery and my two night stay in the Hospital. The staff were extremely friendly, professional and in one word, brilliant. Thank you. The NHS at its best.

Wendy W.

I visited the ENT department, first of all when I got to the main entrance and was not sure where to go a gentleman who was sitting in a front office greeted me and booked me in then kindly directed me to the department. Upon my arrival I was welcomed by nurse Sylvia who was on the front desk what a lovely person with a nice friendly smile. Sylvia made me feel very comfy before I went into seeing the doctor. Well the doctor and the nurse that dealt with me today was very professionally, made me feel at ease. What a lovely hospital to visit for my first time the hospital staff were very polite everyone of them that I met could not of asked for a better service 😊

ian R.

I have been to orthopaedics and blood clinic all friendly and helpful people. I have also now had surgery on my knee at the Gloucester wing day surgery and all the people from the receptionist nurses' doctors, and all looked after me very well. I felt very relaxed and well cared for. As I have never experienced anything like this before (general anaesthetic), I wasn't sure what to expect, but all I can say is I lost some time as if I had a short nap. NHS is the best service we have

Pauline B.

I have been trying to book an appointment at St Albans city hospital Audio department for 3 weeks. Nobody answers the phone 😡😡😡