Springhead Health - Gravesend

K N.

Give credit where its due. I have moved from London to Kent. I called today 21 Jan 2025 for an appointment. I was given a telephone appointment for the same day. You will not get this in London. Gp called me back same day. Thank you Springhead health for your service.

Bill C.

How is this place still open? The poorest service ever from an NHS GP. impossible to get appointments, can only do econsult at certain times, hour waits on the phone, rude staff. This place actually makes you more ill than you already are! Please Kent County Council just shut this place down and put the resources into somewhere better.

Robyn P.

Absolutely shocking doctors! Never known anything like it , staff are so rude

Andrew B.

It's hard to get an appointment on the phone, like most places seem to be. I feel for people who struggle to get down to the clinic to make an appointment in person. You need to queue outside from 7.30am to get through the door at 8am. If you do that, you'll get an appointment. Once in the clinic, it is very well organised and efficient. I saw Dr. Joseph (Can't remember his second name) today, wonderful service, intelligent guy who addressed all of my issues quickly and efficiently; I felt really validated as a patient and has made a big difference to me today.

Leanne A.

Devastating. Can't book advanced appointments, have to wait in a queue every time at 8am for urgent slots, which usually take over an hour and run out - meaning you have to repeat the process the next day.

Doctors are usually fine and helpful when you do beat the odds and score a miracle by getting a booking - but truly unsure how this has been going on for so long or able to still be the case.

It's a risk to peoples lives.

Gloweena

To get best experience with booking appointments I strongly urge everyone to use their online service - you get your login details from reception. This enables you to book appointments at any time of day and shows you the real availability of every doctor in the practice. Especially good to beat the rush of phoning for any cancelled appointments in the morning! I've never had an issue of getting an appointment since signing up to this service and am mostly able to get an appointment within 2 days. Sometimes even the next day! You can also order some repeat prescriptions through the same website.

Update - they’ve now removed this very handy service. Huge step back IMO

Vick S.

Utterly disgraceful !!!!!!!! I rang this morning after 58 mins wait, told no appointments till 2 weeks and that I should call back at 12 as she can see appointments but can not book them till then, what a ridiculous system. I have been trying consistently only for the line to give an engage tone, there is no hold or indication as to whether the phones are on.

I am utterly confused I regret moving my GP from London. Nothing about this system makes sense. I have a poorly baby and no way of getting an appointment , a referral or requesting a call back from a GP

It is very worrying as I have a new born and being able to contact a GP is not something parents to a baby need to worry about. Anybody thinking of joining this surgery as a patient take note of all the reviews and do not bother.

If I could give Zero I would

Sean D.

Used to be good when White Horse, but now the telephone operators who think they are Doctors want all your medical details-Which ironically are in front of them in computers-and then promptly tell you No Appointment, No WONT do, they are now leaving a diabetic without medication for 2weeks!
Almost 2hrs waiting on phone yesterday for a refusal- i was 29th in queue
I feel a claim for medical negligence coming if a hypo or hyper occurs!
Lets see if the manager responds to this
I WONT HOLD MY BREATH! For a satisfying reply,
IF I COULD PUT ZERO STARS THAT WOULD BE TOO MANY