Springfield University Hospital - London

Jade W.

Currently an inpatient in Rose Ward and this place is making me worse staff do not care about your well being whatsoever, also in my first week here a male member of staff said he will kick me in my head, also on 2 occasions staff have come in my room seen me self harming and just left me to it, they are rude and full of attitude! If you want to get in a better mental state please do not end up here as you will not receive the care and help you need! Ans the system wonders why so many people end up dead!!!! No matter how much of a risk you are to yourself your just left to it if only I had recorded everything because let's be real whatever you tell them they won't believe you they all stick together imagine joining a profession to help mentally ill people and just not giving a damn about them!! How these people go home happy about the work they have done in their shift I will never know!! Just please don't end up here request to go somewhere else for your own good and sanity

Penny

Having been referred here as an outpatient for severe PTSD, I cannot fault this service. It is the best counselling that I have ever received through the NHS. I, in over 14 years, after paying for private treatment, have never had such professional and rewarding consultations from such a professional team. A team of Psychologists who care deeply about helping one to accept and attempt to resolve underlying perceptions, fears/traumas and try to cope with everyday life!!!

Amber Y.

I was here for a few years for anorexia as an outpatient. I did self discharge (my mums consent too) during 2024 due to my hatred for fbt as it didn’t work for me as I found it more pressurising to talk about certain topics with my mum in the room. I had 3 camhs workers; Marina Milidou who did absolutely nothing for me in which I will list a few; during our assisted eating, she wanted me to drown my pasta with pesto although it was quite clearly coated in a normal amount of pesto. In my opinion I think she was insinuating that my mum should put the whole jar of pesto in (My mums words too!) Which would make it almost inedible. (my mum did the portioning so no that wasn’t me being disordered.) She used to cut our sessions down to around 20-25 minutes which wasn’t helpful at all as the appointments were useless despite it being an absolute nightmare to get there!! In all honesty, I’m glad she left due to her excruciatingly annoying obsession with my weight in every single appointment! I’m not sure where/what occupation she moved on to but I do hope it isn’t working with patients who struggle with mental illness due to her very questionable treatment! She had no duty of care despite me becoming very unwell under the time of her care. She’d get testicles and tentacles muddled up with her analogy of an octopus which I found very concerning. My next therapist was Lisa (I’m not sure of her last name I didn’t really get to know her very well) who happened to be pregnant and only lasted 2 months which wasn’t very fitting due to her pressurising me to get better before she goes on maternity leave 🤨. It all honestly just left me feeling overwhelmed and did not help me whatsoever. Lisa always used the analogy of wanting me to get back into the “driving seat” another useless analogy which used to quite literally drive me up the wall. Now onto my third and final which was the best one out of them all. Her name was Grace Akbar who truly did want me to get better and did everything in her best interest. I didn’t get better under her care due to the fact I was beginning to lose my trust in camhs because of how weight focused treatment is and also due to my bad experiences with past camhs workers. But, despite that I still remember a few things from our appointments that still help me to this day! Thank you so much; I really do appreciate you, Grace 💗

I don’t regret camhs hence the few stars I have given. I appreciated the push it gave me at the start to get better (the push meaning to get out of there asap!!) but I do wish the government complied to what they were saying and actually profited the nhs more as it clearly still is lacking funds considering the amount of people who are still being failed by the system

Maddy E.

I was admitted to rose ward in the summer of 2022 for a psychotic episode and my experience was, safe to say, terrible. I ended up coming out of the ward with more trauma to deal with than going into it. It was the first hosptial I was admitted to before transferring to another one 3 weeks later, so this was at the height of my psychosis. Whilst the first week was a little blurry due to the medicaiton I was on, I can remember the mistreatment I endured so clearly.
One man who I was on one-to-one with (I cant remember his name, he's white and was bald(?) at the time) would sit outside my room and call me sexual slurs, laugh at me and ask me inappropriate questions. This obviously made me extremely uncomfortable and even more vulnerable than I already was and I felt I could tell no one. Total power play if you ask me and I feel sick knowing that I was put in this mans care whilst I was in such a fragile condition.
I was also forced to read the bible by members of staff which was just... strange? They would grab my wrist, pull me over to the table ( a lot of the staff members had NO issue with physical force when it didnt need to be used), make me recite bible verses, and would snap at me if I stumbled over the words. I'm pretty sure some of the staff genuinely believed that some patients had a 'demon' in them.. and reading the bible was the only way to purge it all out. Wtf? In the end this actually led me to develop delusions about god and satan but I wont get into that.
Whilst I was there I also developed a weird rash on my body, which I told one of the staff members about. She didnt believe me, didnt even check, just brushed me off and it was only when my mum told her about it a few days later, she took it seriously and I was able to see a nurse. I understand that I was not completely lucid at the time and she may have thought I was lying about it, but to not check? It just shows the lack of professionalism and care in this facility.
The only thing that got me through that ward was Daisy, a lovely member of staff who worked on the night shift - she was truly compassionate and I genuinely felt she cared. I saw her again one time in the second ward I was in when I was really starting to come out of the psychosis and she told me to get my degree (which I've since done!), keep taking my meds and to be kind to myself. If she ever reads this (though I doubt she ever will), I just want her to know that she made a positive impact on my recovery and I'll always be grateful for her support.
It took me a long time to even begin talking about my time there, and even longer to allow myself to reflect on it. When I finally did, it was a long process to heal from not only the psychosis, but from the mistreatment of the staff.. something I really could have done without.

Graham M.

There are some great staff working here amidst the rationing and lack of resources.
Its horrible though that traumatised kids get to the end of a set of perhaps 6 sessions and then told that they've used up their allowance and should get back in touch in a few years.
Some of these kids are traumatized and it takes then a while to open up. Maybe on week 5 they share some of their deepest concerns and fears, then on week 6 they therapist says, "I am really sorry but that's it". The kids is left with reinforced feeling that adults all let them down, and they've just started to surface their trauma and then there is no one to guide them through it. It would have been beauty for them to keep it all repressed.
Anyway, the staff are fantastic and the facilities are new and high quality. It's just the lack of funding that ruins it

Tiana P.

Disgusting place never go here if you have mental problems. I promise you it will only make it worse, I don’t know how this place is still functioning.

Celestial S.

People working here are obviously not there, because they have empathy or any benevolent reason. It is like they recruit people based on having the worst characteristics, bar one or two people. It's just largely incompetent, unorganised and unemphatic staff, it's the strangest thing. Disturbing really.

EDIT: In response to the reply, I did email PALS, I was told they would get back to me, and they NEVER did. Do not feign empathy, you do not care, this has been proven to be the case time and time again. There was an opportunity to address the serious problems and how they could be resolved, but instead they could not be bothered and lied about getting back to me.

ishshah M.

I would like to send out a special thanks to Jodey (not sure of spelling) the security guard at Trinity on 3/9/24. He went above and beyond for my parents during an outpatient appointment. The hospital is lucky to have you! The rest of the staff were friendly and helpful too.