Spinney Hill Medical Centre - Leicester

Just P.

I am extremely disappointed with the service I have received from Spinney Hill Medical Centre. Over the past few days, I have had to chase multiple times for a simple request, with no response or follow-through from the practice. The entire process has been disorganised, stressful, and has exacerbated my mental health condition.

Despite reaching out several times and highlighting the impact this has had on my well-being, I have not received any timely or adequate support. I find it unacceptable that a healthcare provider can be so neglectful, especially when the patient’s needs are clearly outlined in their care plan.

The lack of professionalism, poor communication, and disregard for patient care has left me feeling ignored and helpless. This is not the level of service I would expect from an NHS practice.

I would strongly advise anyone seeking care here to consider other options, as my experience has been nothing short of frustrating and distressing. I will be escalating this matter further and I hope this feedback serves as a wake-up call for improvements in the future.

H.P H.

The receptionists and call handler staff are an absolute joke at this Practice. You wait on the phone for two hours from 8am to be told they can't give you and appointment, they don't have a clue what they're doing and need to be upgraded.

It's beyond a joke how this practice operates.

san

What a nightmare on several fronts!
The PA was auscultating over scapula during a heart failure review and stated he could not hear anything!.

I requested a private medical form to be signed ( after long waits in the phone, several messages, and instruction to physically hand the form in), I turn up obly to find they have lost the form?!?!.
I had travelled from a far.

I'm considering CQC.

Manisha R.

All time i call for appointment but que number 30 . I'm waiting 1 hour but no my turn coming still waiting number 30 and automatic cut the call .this is bad systematic

s

Waste of time.
Called by receptionist to come earlier than my scheduled appointment but ended up waiting much much longer than the original appointment.
Time wasters..
Up your game or get out of it.

Farhaan F.

This GP is definitely the worst I’ve ever used over the years. The receptionist have no sense of humanity, or customer service. Call at 8am on the dot, book a callback to book an appointment, they don’t call for nearly 2 hours and there’s no appointments. 2 days in a row. How do they expect you to get an appointment?

They speak like they’re on the phone at home in whatever language they want and when you respond in English they shout. Geeta, please just leave and do everyone a favour. You have no care or compassion. I doubt you have any skills other than picking up a phone and saying no appointments.

I’m so glad to leave this surgery. Do yourself a favour and leave too, you’ll thank yourself and wish you did it before.

Kajal M.

I am extremely frustrated with the service at Spinney Hill Medical Centre. I will not even give 1 star. For the past three days, I have been trying to book an appointment with a doctor, but despite waiting in the queue for hours each day, I have been unable to secure one. The lack of efficiency and organization in the appointment scheduling process is unacceptable. This has caused me significant inconvenience and stress. I hope the management addresses these issues promptly to improve their service and ensure patients can get the care they need in a timely manner.

Dipti S.

Very bad aways say whether we are on 2nd or 5 number say no appointment very rude staff never do register this surgery