Specsavers Opticians - Solihull - Solihull

Sarah R.

I love the new store Specsavers, I used to always think of going to Specsavers as a horrible errand every time I needed to go, but it makes it more of a pleasurable experience when entering this well lit beautiful shop. Also I wanted to mention how wonderful Ruby is! She sorted my problem with my glasses straight away, I had a mix up and some trouble with my previous pair of glasses and she sorted it out, and trusted me to return the old pair when convenient (I told you I would)

tim S.

Had to visit Specsavers (Solihull) today following some damage to a pair of favourite glasses. Whilst the lenses were beyond repair (as I thought they would be) I'd like to give a shout out to Ruby who went through all the options open to me and ensured that I although it meant buying new lenses, in effect I've ended up with two pairs of spectacles for what wasn't much more than the replacement cost of the original lenses.

She was thorough, professional and always willing to ensure I understood what the pricing was and how it was reached all done in a manner that was kind, friendly and above all very patient.

I was so impressed with the way she ensured that I was happy with the final decision; well done her and well done Specsavers for providing such excellent sales folk.

Atty

First time at the new store today. The optometrist Sana was great and thorough.

The lady who managed my order, Ruby, went above and beyond. She even stayed behind after closing time to complete my order instead of making me come back on a separate day to process the order. Thank you!

Excellent customer service, highly recommend!

Sajila R.

Excellent Service by Optometrist Sana. Very attentive, professional and made sure my issues had been addressed before I left. Thankyou Sana, I very much appreciate your genuinely excellent service. The whole appointment was put at ease by you and I couldn't be more grateful for the aftercare / prompt referrals. Thankyou.

SUE R.

Just came across this space and can't believe there are so many 5 star reviews. My experience, admittedly before Christmas now was in no way 5 star. I made an appointment for an eye test for contact lenses and when I turned up was told I was there for a contact lens check. I explained the situation and sat down. The lady came over again to confirm I was there for a contact lens check and I pointed out I was wearing glasses. Half an hour after my appointment time a man came over and said, of course, that I was there for a contact lens check. I explained again what I was there for. He said I should give him my prescription, which I told him I didn't have and I wanted an eye test. He again asked for my prescription and I walked out. Never again.

Muhammad H.

I had a wonderful experience at Specsavers. The staff were very attentive and even let my 3-year-old daughter accompany me during the eye test. The optician took the time to clearly explain the changes in my vision and the results of the OCT test. I highly recommend them!

CLAIRE B.

The staff are very polite but they cannot run to time. I was there an hour today for an eye test. When you trial lenses or tweak a prescription they insist on am appointment rather than let you take they away and trial them and report back afterwards. They will lose customers because of this. We can't waste an hour every time we visit the store. You need to look at this. The new store is lovely but you need to tighten up on the efficiency of meeting appointment times and how you handle lens trials

Caroline B.

Since this store moved to a bigger and better location, the service has seriously declined. 20 minutes every time I call it takes go speak to someone, there just doesn’t seem to be any personal care any longer even when in the store