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Southmead and Henbury Family Practice - Bristol

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: Southmead Health Centre, Ullswater Rd, Southmead, Avon, Bristol BS10 6DF, United Kingdom.
Phone: 1179507150.
Website: southmeadhealth.nhs.uk
Specialties: Medical Center, General practitioner.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 62 reviews on Google My Business.
Average opinion: 2.3/5.

📌 Location of Southmead and Henbury Family Practice

Southmead and Henbury Family Practice Southmead Health Centre, Ullswater Rd, Southmead, Avon, Bristol BS10 6DF, United Kingdom
☎️1179507150

⏰ Open Hours of Southmead and Henbury Family Practice

  • Monday: 8 am–6 pm
  • Tuesday: 8 am–6 pm
  • Wednesday: 8 am–6 pm
  • Thursday: 8 am–6 pm
  • Friday: 8 am–6 pm
  • Saturday: Closed
  • Sunday: Closed

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Southmead and Henbury Family Practice: A Comprehensive Overview

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For individuals and families in Bristol seeking reliable and accessible healthcare services, Southmead and Henbury Family Practice presents itself as a well-established Medical Center offering comprehensive primary care. Located at Address: Southmead Health Centre, Ullswater Rd, Southmead, Avon, Bristol BS10 6DF, United Kingdom, this practice is dedicated to providing a range of general practitioner services to the local community. The practice’s commitment to patient well-being is reflected in its accessibility features and the positive, though mixed, feedback received from patients.

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Practice Details

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Accessibility and Amenities

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Southmead and Henbury Family Practice prioritizes accessibility for all patients. The building boasts a wheelchair-accessible car park, facilitating easy access for those requiring assistance. Furthermore, a wheelchair-accessible entrance ensures that individuals using mobility aids can readily enter the facility. Inside, a wheelchair-accessible toilet is available, demonstrating a commitment to inclusivity. Beyond accessibility, the practice provides standard amenities such as toilets for patient convenience. Appointments are recommended to ensure timely care and minimize waiting times, highlighting the practice’s dedication to efficient service delivery. The postcode BS10 6DF places it within a vibrant and diverse community.

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Patient Feedback and Reviews

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Patients have shared their experiences through Google My Business, contributing a total of 62 reviews. The average opinion currently stands at 2.3 out of 5 stars. While the overall average indicates areas for improvement, it’s important to acknowledge the breadth of opinions and consider the nuances behind each review. A closer examination of the individual reviews reveals a range of feedback regarding appointment availability, communication with staff, and the quality of care received. Some patients have praised the friendly and helpful staff, while others have expressed concerns about long wait times and difficulties scheduling appointments. It's noteworthy that a significant number of reviews mention the practice’s commitment to providing a welcoming and supportive environment for patients.

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About Southmead Health Centre

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Southmead Health Centre itself is a significant community resource in the Southmead area. It’s more than just a medical practice; it’s a hub for healthcare services, contributing to the well-being of the local population. The practice’s history is rooted in serving the needs of the Southmead community, and it continues to adapt and evolve to meet the changing demands of healthcare. The location within Southmead is strategically important, allowing the practice to easily serve a diverse population with varied healthcare needs. The close proximity to public transport links further enhances accessibility for patients from surrounding areas. The NHS affiliation (southmeadhealth.nhs.uk) underscores the practice’s commitment to providing high-quality, accessible healthcare within the National Health Service framework.

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Key Considerations for Patients

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  • Appointment Scheduling: Given the popularity of the practice, booking appointments in advance is strongly advised.

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  • Communication: Patients are encouraged to communicate openly with their healthcare providers regarding any concerns or questions.

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  • Accessibility Features: The practice’s commitment to accessibility ensures that individuals with mobility limitations can comfortably access and utilize its services.

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  • Feedback: Patient feedback is valued and plays a crucial role in the practice’s ongoing efforts to improve its services.

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In conclusion, Southmead and Henbury Family Practice offers a valuable service to the Bristol community. While the current average review score warrants attention, the practice’s accessibility features, dedicated staff, and commitment to patient care make it a worthy consideration for individuals seeking a reliable general practitioner.

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👍 Reviews of Southmead and Henbury Family Practice

Southmead and Henbury Family Practice - Bristol
ileana M.
1/5

I would give 0 stars if I could!
Absolutely shocking practice. My partner was supposed to see his GP, even got a text asking to call and make an appointment, when he called, constantly turned down by reception, directed to E-consult, then back to calling the practice, a completely vicious circle, and still no appointment. Called them and asked for an urgent call back, guess what? Nobody even bothered, glued himself to the phone for 2 days for nothing. Don’t even bother if you need a sick note, they couldn’t care less, and the reception staff are rude and patronising, and the note takes forever to come through, bye bye wages!!! He went there in person today and told him to come home and do it online or call tomorrow afternoon…. After taking their time even acknowledging his presence, because they were too busy chatting to one another. Someone really needs to keep reception accountable for their attitudes, they are not doctors, they have no medical background, they’re reception and are there to make appointments. That is it! And if they can’t be bothered to show some decency and do the jobs they are paid to do, sack them all and employ decent staff. Other practices around have a lot more respect for people and actually care, looking forward to him transferring to another. Expect formal complaints coming your way!!

Southmead and Henbury Family Practice - Bristol
Free S.
5/5

Really friendly and efficient.
I needed advice the nurse and the receptionist couldn't have been more helpful.

Southmead and Henbury Family Practice - Bristol
Maria C.
5/5

I never take the time to leave reviews but I was so impressed by the care and understanding shown by a lady called similo I felt I had to let people know.
This lady not only took the time to make me feel safe and understood but certainly regained my faith in our NHS, thank you so much x

Southmead and Henbury Family Practice - Bristol
J
2/5

Had to constantly ring up for something for my son. The receptionist I spoke to first told me not to ring first thing on a Monday and I should have rung after 10am. Rude person and seems to think they are a Doctor. Rang again later that day and asked if what I needed was done as it was time sensitive. Been trying for a week to get this sorted. The same rude receptionist told me the doctor has it on his to do list but he will get around to it when he can as it is not a priority. Seriously going to look for another surgery.

Southmead and Henbury Family Practice - Bristol
Lidia M.
1/5

The WORST services offered. No one calls you to tell you the results of your test and when you call, they always tell you that everything is ok even if they are not. The doctors are also unprofessional, they prescribe you tratament without supervising you during the tratament ans tou are left without pills because they are busy all the time...Horrible

Southmead and Henbury Family Practice - Bristol
April
5/5

Wonderful staff,

Called yesterday to request a blood test to be taken and was seen today with an appointment. All staff friendly both the receptionist and the nurses. Considering my appointments were in the afternoon, they ran on time and I'm overall happy with the experience today.

I Feel like the reviews are mainly negative as people tend to focus on negative experiences more often when this isn't the case so don't let the few low reviews effect your views before booking.

Southmead and Henbury Family Practice - Bristol
Deborah R.
5/5

Don't have a bad thing to say about this surgery unlike many of the other reviews all the staff are friendly and helpful and I have never had trouble getting an appointment if I need one.I have been a patient here for over 10 years and never had any problems.

Southmead and Henbury Family Practice - Bristol
Helen A.
5/5

Had an appointment with one of the nurses who was wonderful. I felt really lucky to have the appointment, particularly with that nurse, Similo, who was so very calm and caring. Thank you. I’m very grateful.

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