Silverthorn Centre - London

Jennifer H.

My husband had a blood test booked here today, first time at this location as the Walthamstow clinic we have used before is closed.

Was a bit anxious given the reviews, but after dropping him off at the door at the rear of the building, I pulled into the parking lot opposite. Sent him a message saying where I was parked, got out to faff about with some stuff in the boot and, by the time I was closing the boot, he was walking back towards me, all done!

He said the staff were really nice, too.

Cannot imagine how it could have been a better experience. Thank you!

Dr C. K.

Impossible to reach as their telephone number does not work. Even whipps cross switch board cant reach them. Only way I was able to reschedule an appointment was to actually go there. Appointment letter requested that I complete a 'triage form' but the form was not included so I'm not sure where I was supposed to find this form.

Add G.

The worst centre to obtain blood test please don’t go there unless you want to be traumatized. I took my daughter there to have a blood test done on December 11 at 15:50. The nurse was very rude. My daughter was sick and the nurse said she can’t locate the vein on her arm. She then inserted the needle into my daughter’s arm and literally moving the needle in circular motion inside her hand and trying to find a vein while my daughter is in pain and traumatized. She started to do the same in the other arm too. I tried to interrupt her by holding her hand but she shooed me off (exclaiming don’t touch me) and kept on moving the needle in my daughter with no success in extracting any sample. She claimed she had more than 20 years of experience of working in the area but what she did tells that she has no clue what she is doing. How come someone who had worked for so long try to extract a blood sample by inserting a needle into a child’s hand and try to find a vein by moving a needle inside the body? This is outrageous and totally an unacceptable medical malpractice. My daughter is now saying she will not go ever to any centre to give a blood test sample as she is traumatized.

Jackie A.

I got an appointment at 11.00 am. this morning. I'm trying to cancel due to illness, their phone, don't work. This is so disgusting. But yet they are quick to discharge you back to your GP.

Sue J.

I have been waiting almost 2 months for dexa scan results although they said 3 weeks. I can't ring as phone number doesn't work. I tried Barts Trust but they couldn't get though either.

FN F.

Waiting for DEXA scan results for over 5 weeks. V worrying. This clinic phone number does not work. My GP has emailed but still no response. V stressful.

linda D.

I have to say the phlebotomist at Silverthorne today, helped me so much with my very unwell husband. She sorted out a problem for us, without a second thought. I don’t know her name, but I couldn’t just leave it without an acknowledgment. Thank you from a very stressful carer/wife x

Tom R.

Waiting for DEXA scan results for 5 months. Phone number doesn't work and no way to contact them.
Disgraceful service