Silver Lake Psychology - Los Angeles, California

Kristina Martin

This review has 4 stars for the therapist but certainly not for the billing department.
I started working with Nadia around May of this year and she has been great. From the very first meeting she was checking in on me to see how things were going, was very open in explaining how things worked and accommodating to sometimes meeting in person and sometimes online. I did a couple sessions of EMDR with her and I highly recommend. It was a great experience that had me walk away feeling confident and heard by her.

The billing department, on the other had, gave me some troubles. From the beginning, I messaged asking if they took my insurance and how much it would be on my end. I was told a certain amount but that I would have to do at least one session so that they could bill the insurance company and see if that was the actual amount. Not a fan of having to do a session before knowing the price but I did one and then waited a couple weeks until I got confirmation of the price.
Fast forward to September and low and behold, in my bank statement was a huge extra charge. After searching around for any type of communication about this, and finding none, I reached out and asked what the charge was for. I was informed that my insurance actually only covered a fraction of the amount and essentially my responsibility was then doubled for each session.
I will say, they temporarily refunded me while we wait to see what is going on. But that also meant I had to stop my sessions until this gets worked out. And I still don't know the price moving forward.
Hopefully others get to work with Nadia but don't encounter this same billing problem!

Mikhail Verniaev

The staff is very helpful when it comes to establishing care and finding an available therapist. Although the billing department charges more than what was quoted as a deposit and it takes them forever to process the refund. The phone line goes to voice mail box, and nothing gets done. Very poor customer service and no help at all. They are supposed to care about their patients, instead they create more obstacles to feeling better emotionally.

Laura

Avoid if possible. There's a reason it's so easy to get a therapist with them.

I liked my long term therapist through them just fine but getting ANY response from Silver Lake Psychology beyond them enrolling you and getting your money is like pulling teeth. Billing question because they've made a mistake (look at the reviews-- very common of them to do)? Expect to have to call repeatedly and be sent to voicemail inbox after voicemail inbox, only to never receive a call back until you backdoor your way into the department via an intake person (once again-- the only department that seems to be staffed.) Do not pay your bill without reviewing, they make mistakes constantly that always seem to involve you being overcharged. I wouldn't put a card on file with them either for the same reason. They'll make it seem like you have to but you don't. Need to change or cancel something? Same issue. For how busy they are, it's bizarre how little staff they seem to have.

Therapists themselves-- I had two over my time with them. First one had so many Zoom issues it was genuinely ridiculous that SLP didn't offer to refund me. The calls would literally drop, she was so pixelated, sound lagged, etc. Clearly they don't do any testing/vetting of their staff's setups. My second therapist was great but was clearly so overburdened with so many revolving clients. He regularly had to consult his notes to remember who I was/what we were talking about.

Ultimately, this place serves a function for the many of us who are struggling to find higher quality or in person care but it's a subpar service.

niko tijam

They have great customer service and they will partner you quick with a therapist. I did not have a good therapist. I left the therapy on the first 30 mins. I did not like the therapist's approach to our session.

Shunlundia Ivy Lacombe

The people are so helpful. I live in another state than my daughter, the patient. We played phone tag, but we got it done. They checked my insurance and found a therapist that took minors at a time that is good for my family. As for the therapist, so far so good! It's only her 3rd session.

james barr

I love this place been doing therapy for 3 sessions now and I feel very comfortable. Nadia is the best , she really listens. I'm glad I found this place, and they worked very well with my insurance. Thank you silver lake psychology.

V. Mojica

I've had two sessions..my therapist is great she gives me comfort and I feel a connection, I always feel better after we talk.

Alan West

Be warned - they are openly disingenuous and lie about taking ComPsych, making you use it as an out-of-network claim until you meet your deductible. This is a SHADY practice used to put cash in the hands of the provider without having to go through insurance while being able to “claim” they take ComPsych. You will not find any of this out until you call them directly. Absolutely gross and infuriating, I will freely admit that I told them exactly what I thought they could do with that policy and hung up. New patients beware.