Shotton Lane Surgery - Deeside

Introduction to Shotton Lane Surgery

Shotton Lane Surgery, situated at 38 Shotton Lane in Shotton, Deeside, is a highly accessible and well-equipped medical clinic dedicated to providing exceptional healthcare services to its local community. With a focus on patient comfort, convenience, and quality care, this surgery has been serving the residents of Shotton and its surrounding areas for many years.

In this comprehensive guide, we will delve into the main services offered by Shotton Lane Surgery, explore its location and accessibility, highlight its unique features, and provide practical information to help you make the most of your visit.

Main Services

• General Medical Services: Shotton Lane Surgery offers a wide range of general medical services, including health checks, chronic disease management, and minor injury treatment. Their experienced team of doctors and clinical staff are committed to providing personalized care to each patient.
• Appointments and Consultations: The surgery operates on an appointment basis, ensuring that patients receive dedicated time and attention from their healthcare provider. Appointments can be made via phone or through their user-friendly website.
• Prescription Services: Shotton Lane Surgery offers a prescription service, allowing patients to order repeat prescriptions online or via phone. This convenient service helps save time and ensures that patients have access to their necessary medications promptly.
• Child Health Services: The surgery provides dedicated care for children and young people, offering services such as childhood immunizations, developmental checks, and advice on various child health-related topics.
• Health Promotion and Education: Shotton Lane Surgery is committed to promoting healthy lifestyles and offers advice and guidance on a range of health-related topics, including smoking cessation, weight management, and mental health support.

Location and Access

Shotton Lane Surgery is located at 38 Shotton Lane, Shotton, Deeside CH5 1QT, United Kingdom. It is situated in a residential area, making it easily accessible for local patients. The surgery is well-signposted and can be easily found by following these directions:

• From the A548, take the exit for Shotton and follow the signs for the town centre.
• Turn onto Shotton Lane and continue until you reach the surgery, which is situated on the left-hand side.

Public transportation is another convenient option for accessing Shotton Lane Surgery. The surgery is served by several bus routes, including the 13 and X13 operated by Stagecoach. The nearest train station is Shotton Railway Station, which is approximately a 15-minute walk away.

Featured Characteristics

Shotton Lane Surgery stands out from other medical clinics in the area due to its unique features, which prioritize patient comfort, accessibility, and convenience.

• Wheelchair-accessible Facilities: The surgery is equipped with wheelchair-accessible facilities, including a car park, entrance, and toilet. These features ensure that all patients, regardless of their mobility needs, can access the surgery and receive the care they require.
• Toilet Facilities: Shotton Lane Surgery offers toilet facilities on-site, providing patients with easy access to restrooms during their visit.
• Appointments Recommended: The surgery operates primarily on an appointment basis, allowing patients to pre-book their consultations and minimize waiting times. This efficient system ensures that patients receive the attention they deserve in a timely manner.

Practical Information

For your convenience, we have compiled a list of essential practical information regarding Shotton Lane Surgery:

• Opening Hours: The surgery is open Monday to Friday from 8:30 AM to 6:00 PM. It is closed on weekends and bank holidays.
• Contact Information: You can reach Shotton Lane Surgery by phone at 1244812094 or via their website at shottonlanesurgery.co.uk.
• Parking: The surgery offers a dedicated car park, providing ample space for patients and visitors. The car park is wheelchair-accessible, ensuring that all patients can access the surgery with ease.

Positive Aspects from Reviews

Shotton Lane Surgery has received a total of 51 reviews on Google My Business, with an average rating of 2.7/5. While the overall rating could be improved, several positive aspects emerge from the reviews, highlighting the surgery's strengths:

• Staff Competence and Kindness: Many reviewers have praised the staff at Shotton Lane Surgery for their professionalism, competence, and kindness. Patients often mention that the doctors and clinical staff take the time to listen to their concerns and provide thorough explanations of their treatments.
• Convenient Location: The surgery's central location in Shotton has been commended by several patients, who appreciate its ease of access and proximity to public transportation.
• Efficient Appointment System: Some reviewers have highlighted the efficiency of the surgery's appointment system, noting that they were able to secure an appointment quickly and that waiting times were generally minimal.

While there are areas for improvement, as indicated by the lower average rating, Shotton Lane Surgery remains a valuable resource for the local community, offering a range of high-quality healthcare services tailored to meet the needs of its patients.

👍 Reviews of Shotton Lane Surgery

Claire B.

1/5

Unfortunately, I was unable to get an appointment for over a week despite trying multiple times. I appreciate that this is not the fault of individual staff members and that the NHS is under immense pressure. However, I did feel that a bit more compassion and understanding from the reception team would have made a big difference.

What I found particularly frustrating was the lack of an option to pre-book appointments for non-urgent issues. Being told to call back the next day - only to face the same situation repeatedly - felt both disheartening and unfair. It’s a system that leaves many patients stuck in a loop without resolution.

I’ve now registered with a new surgery, but I felt it was important to share this feedback in the hope that it might support improvements for others in future.

Becky

1/5

Terrible Service – Avoid If Possible!

I’ve had multiple bad experiences with Shotton Lane Surgery. Booking an appointment is nearly impossible, and when you finally get one, you’re either waiting forever or dealing with rude and unhelpful staff. Booking an appointment is a nightmare, and even when I do manage to get one, they often “can’t find” my appointment when I arrive. This has happened more than once, and it’s beyond frustrating.

The reception staff are rude and unhelpful, and calling to pick up prescriptions is just as bad—half the time, my prescription isn’t even there, even though I was told it would be. The lack of organization and care for patients is shocking.

On top of all this, the doctors rush through appointments, don’t seem to listen, and the whole place feels like they just want to get rid of you as fast as possible.

If you’re looking for a surgery that actually cares, I strongly recommend going elsewhere. This place needs serious improvement.

Ashleigh S.

1/5

Joined this surgery 3 months ago and they still haven’t been able to access my health records, leaving me without medication. They only open during working hours so impossible to use the service if you have a job. I had to take the morning off work to attend an appointment and left 40 minutes after my appointment time as I had still not been seen.

Mark C.

1/5

Dr. Douglas, Dr Murphy, Karen (Practice Manager) and reception staff incredibly supportive and professional. The 1 Star is for Dr Hedges very poor standard of care, who casts a shadow over the Practice that serves our community.

Pauljohn D.

5/5

Shotton Lane Surgery is hands down amazing! The receptionists are like VERY good, always help, and they make everything a easy by being suppetive. It's a whole different vibe compared to other doctor's offices, and in the best way possible. Even the GP I talked to was nice.

Jasmin C.

1/5

I’m very disappointed with the service this doctor have to offer I had an appointment booked in for 3:15 and I didn’t get seen till 4:30 by dr hedges and this is why we can’t get appointments because of how long people take he couldn’t of seen 10 people in the amount of time I’ve sat here waiting it’s not fair on me or the older people and children having to wait something needs sorting about this as it’s a joke if I’m being completely honest but apart from this staff at reception were polite and helpful not doctor so much ☹️☹️

Gary B.

1/5

Receptionist rude, unprofessional.
To busy chatting to each other about weekend, and making cups of tea whilst phones ringing,
Has to be the worst surgery in north wales.

Yvonne L.

5/5

I have had excellent service from Shotton lane surgery, the reception and nursing team and particularly Dr’s Burton and Hedges. I received a timely telephone consultation and within hours my prescription was ready and I had an ECG with bloods in the surgery. I received a phone call the following day with details of an emergency hospital consultation. Following an allergic reaction to the medication some days later I was able to speak to a doctor and had fresh medication prescribed all within a morning. Thank you Shotton lane surgery staff.