Salisbury Medical Practice - Salisbury

Forrest Cunliffe

Over the years we have moves fairly often and experienced a number of practices in both Scotland and England. My family applied to Salisbury Medical Practice and were, accepted, transferred and contacted within a week with repeat prescriptions transferred efficiently. We have been very pleased with the service from all staff both administrative and medical. The admin/reception service has been friendly, efficient and professional with appointments speedily made and problems resolved, normally much quicker than I have experienced before. Reception staff are very helpful and do their utmost under pressure to assist. Only today, Kim efficiently dealt with a problem over a prescription quickly and the prescription was there when I visited the pharmacy shortly after. My wife recently went through a hip replacement operation and the support from medical staff after the operation has been wonderful. We are very pleased and fortunate to have access to the service of this excellent practice.

Emma Sykes-Ellis

The nurses from the practise came today to Wilton Place Care Home to give covid and flu vaccines to our residents and staff. We'd like to thank Mandi, Yumei, Jo and India, they were brilliant. So well organised, super friendly and kind. They showed great compassion to our residents, some of whom are living with dementia. The morning went without a hitch. You are welcome any time ladies, coffee and cake always available!

Kelly Robinson

I visited SMP March 2023 asking if they would accept a private Shared Care Plan (SCP) for ADHD and was told yes by one of the doctors. I vividly remember the appointment and what was said however, when the time came recently for me to ask them to accept the SCP they refused, apparently they don’t accept private SCP’s and they will not help me any further. I sent one complaint letter which Practice Manager - Marie Narang completely ignored. I then sent a second one chasing the first one and once again Marie completely ignored it. I find this very unprofessional and disrespectful. I have since changed doctors and the first conversation I had with my new GP was brilliant, he explained the whole ADHD private/NHS system to me. I have no idea why Marie couldn’t have simply told me the situation like my new GP practice did. If she had it would have stopped a lot of stress, anxiety and worry.

Every cloud has a silver lining as they say and mine is that I am now with a better, more efficient and professional GP practice that don’t just ignore people.

Antonia Murdoch

I would just like to say how refreshing it is to now be registered with an efficient forward thinking superb practice. I work at the hospital and am lucky enough to experience a lot of HP practices and having been with an inefficient, unhelpful, distant, non-communicative practice for 30 years I bit the bullet and moved to what I believe to be the best of the best! Example, I have a number of life long dibilutating auto immune diseases and was terrified of moving however, I applied to Salisbury medical practice and was accepted, transferred and contacted with in a week! All my repeat prescriptions were transferred smoothly, I have just had my first set of bloods done on Wednesday this week and received a phone call to book me in for an appointment today Friday! This afternoon I’ve had another call querying a repeat prescription! The receptionist was so polite and thanked me for calling back so quickly as I’d missed the call, he sorted everything out seamlessly, just so impressed with this practice and every member of staff I have dealt with, thank you so much

Melanie Nunn

Couldn't find any blue badge parking for my elderly mother. Signage not clear and SMP website has no info about this. Staff parking is nearest the door, patient spaces furthest away. Covid clinic for over 75s did not provide any seating to wait. When I asked why no seat was available I was told by the admin lady not everyone needs it - which clearly means some people will. She said I should have asked but everyone was busy and there were no chairs around for me to help myself. Planning ahead for the needs of patients would improve the experience for all.

Nicholas Wood

I do not leave reviews generally but after a really pleasurable experience today I felt I should.
I have spoken to a pharmacist today regarding a medication review and she was so friendly and helpful.
An hour later a nurse phoned me about a concern and she was equally friendly and put my mind at rest.
I appreciate not everyone receives the standard of care they are hoping for but time after time my experience with this practice is a positive one.
Thank you
Rebecca Wood

sai arichandran

Penny answered the phone for my mum who had been given the wrong amount of a medication and was going on holiday that night. She talked down to my mum and was telling her off which she had no right. The practice has otherwise been helpful but Penny was just plain rude

Jacob

This is partially my experience with NHS as a whole over a couple of days, and partially specifically with this practice, but IMO you are one organisation so you are just as culpable as the rest of the machine.

You (the NHS) are making it way too difficult to just get someone to tell me whether I am okay or not. This is not acceptable.

Yesterday, I called 111, and got routed to 999 for some reason, and had a very confusing short conversation with some brainless dispatcher who couldn't understand me telling them that I definitely called 111. Considering the advice out in the public eye of calling 111 when it is not an emergency, it should not be possible whatsoever to get routed to 999. I hung up because I do not want to be the cause for someone else not getting urgent help.

I then tried to call SMP. Selected the option to make an appointment, only to tell me that if its not urgent to go online and make the appointment. I don't know if its urgent because I can't speak to 111, apparently.

So I go online, attempt to make a request, got partway through the form before having to come back to it later because I've ran out of time on my lunch break. I go to try and return to it when I have a few minutes in my day and find that its reset everything. So I go to try and use it on my PC, again I have to come back to it later and again it has reset everything.

Co-worker suggests using NHS app... tried it. Apparently after finding and providing my NHS number it also needs a form of ID. When I get back home to try and provide my ID, the only one I have at the moment is a passport that is frustratingly expired past 12 months, which they won't accept. Apparently I am a second class citizen who doesn't deserve healthcare if I happen to not have valid ID right now.

So... I go back to try and submit a request on the website again... "Outside of core hours" - can't submit a request outside of the hours of 8am-6:30pm or whatever... are you absolutely insane? Its an electronic form. Nobody needs to be there to electronically accept my request?

You are actually evil for putting this many barriers in place. No "we're stretched too thin and can't help you" is not a good excuse I'm afraid. You are meant to be benefitting people's health, not putting anxiety inducing barriers in place just to take the strain off. Find other ways to figure it out that don't negatively impact your patients.