Rutland House Surgery - London

Rutland House Surgery: A Comprehensive Overview

Rutland House Surgery, located at 40 Colney Hatch Ln, London N10 1DU, United Kingdom, is a well-established medical clinic dedicated to providing comprehensive healthcare services to the local community. The practice operates under the NHS and prioritizes patient well-being and accessibility. With a dedicated team of medical professionals and a commitment to modern healthcare practices, Rutland House Surgery strives to deliver high-quality care in a comfortable and supportive environment. The practice’s telephone number is 2088838214, and their website, rutlandhouse.nhs.uk, offers valuable information and online services for patients.

Location and Accessibility

The surgery’s location at 40 Colney Hatch Lane places it within a convenient area of London. It’s easily accessible via public transport and boasts a wheelchair-accessible car park, ensuring that individuals with mobility challenges can reach the facility with ease. Furthermore, a wheelchair-accessible entrance facilitates seamless access for wheelchair users and those with mobility impairments. Recognizing the importance of inclusivity, Rutland House Surgery also provides a wheelchair-accessible toilet, demonstrating a strong commitment to accommodating diverse needs. The surrounding area offers a range of amenities, contributing to the convenience of patients visiting the clinic.

Services Offered

Rutland House Surgery offers a broad spectrum of services designed to address various healthcare needs. While the specific services provided may be subject to change and are best confirmed via the website or by contacting the practice directly, they generally encompass routine check-ups, chronic disease management, vaccinations, minor ailment consultations, and health screenings. The practice emphasizes preventative care and encourages patients to actively participate in their own health management. Patients seeking referrals are often met with swift and personalized attention, as evidenced by the positive feedback regarding the reception team’s proactive assistance, including instances of staff members personally following up on referrals, such as those handled by Zak. The team's responsiveness is a notable strength, as highlighted by patient testimonials.

Patient Feedback and Reputation

Rutland House Surgery has garnered a generally positive reputation within the community, as reflected in its 97 reviews on Google My Business. The average opinion stands at 3.1/5, indicating a mixed, yet predominantly favorable, patient experience. Although the average rating suggests room for improvement, the sheer volume of reviews reveals a significant patient base and considerable engagement with the practice. Numerous reviews emphasize the attentive and compassionate care provided by Dr. Davies and Dr. Neymar, both of whom are described as going above and beyond to meet patient needs. The dedication of the medical staff, particularly Dr. Davies, is frequently cited as a key factor contributing to positive patient outcomes. The reception staff’s helpfulness and proactive approach to patient care are also consistently praised.

Key Features and Amenities

• Wheelchair Accessibility: Comprehensive accessibility features, including accessible parking, entrance, and toilet facilities.
• Dedicated Medical Team: A team of experienced and qualified doctors and nurses.
• Comprehensive Services: A wide range of healthcare services, from routine check-ups to chronic disease management.
• Responsive Reception: A helpful and proactive reception team that assists with referrals and provides excellent patient support.
• NHS Provider: Operates as part of the National Health Service, ensuring accessible and affordable care.

The website (rutlandhouse.nhs.uk) provides detailed information about the surgery’s services, opening hours, and contact details. Patients can also access online appointment booking and request repeat prescriptions through the website. The practice actively utilizes technology to streamline processes and enhance patient convenience, while maintaining a personalized approach to care. The emphasis on communication and collaboration between the medical team and patients underscores the surgery’s commitment to patient-centered healthcare. Further enhancing the patient experience, the surgery’s commitment to accessibility extends beyond physical features, fostering an environment where patients feel valued and supported.

In essence, Rutland House Surgery presents itself as a reliable and accessible healthcare provider within the London area. Its dedication to accessibility, combined with a skilled medical team and a commitment to patient satisfaction, positions it as a valuable resource for the local community. The consistent feedback regarding the staff’s responsiveness and the comprehensive care provided further reinforces its standing as a trusted healthcare option.

👍 Reviews of Rutland House Surgery

Bridget ?. B.

5/5

My Grandmother was a patient at Rutland House, and I cannot thank them enough for the care and attention they paid to her. They were incredibly diligent with her needs as she was housebound, and any issues they had with her care were immediately raised with the family to keep us all aware. A truly fantastic team.

Ellie S.

5/5

Dr Davies is one of a kind she goes out of her way. Impressed with her and Dr Naymar is also amazing. Lately the reception staff are so brilliant and they personally call up and help with referrals including Zak.

Ash M.

5/5

I would recommend Rutland House surgery. All the staff including the Doctors and Admin staff are fantastic. The Practice Manager MJ is always on hand to help if it’s needed. Zak helped me with a referral and actually called me to tell me that it had been accepted.
Over the years I have had problems from time to time but it seems that they have an excellent team in place that understand the needs of a patient. Please keep up the good work!

Miriam R.

4/5

I know it's not perfect but in general our experience as a family has been that you do definitely get well-looked after if there is something wrong. The doctors there are all very good indeed, as is the lovely nurse. I have only had positive experiences.

Natasha H.

1/5

My dad has been at this surgery over 70years never needed any help from this surgery as he’s never really been poorly .
the last 7months …..
Suspected prostate cancer……
the practise manager and staff that answer the phone should be ashamed of them selfs they hung up on him on multiple accusations they are rude disrespectful no empathy what so ever … never any call back when asked and the Practise manager needs to manage his staff and not be their friend…. They so unprofessional what a let down this practise has become.
shameful behaviour
Discussing

Elizabeth R.

5/5

Our nurse’s asthma review was incredibly thorough; myself and two children were each helped considerably with asthma management, technique and updated prescriptions. She also helped my son dress some nasty cuts, following a fall on the way to the surgery for the appointment! Huge thanks for looking after us all.

Jessi G.

1/5

I have been in this surgery for over 15 years, but unfortunately, yesterday's encounter with the receptionist left me feeling unwelcome and disheartened. Despite my distress during the call, she said that I could not get an appointment unless I disclosed the reason I needed to see the doctor, which contradicts my understanding that such a matter is personal. I was not comfortable disclosing this information. Even when I explained my situation, she seemed dismissive due to the pressure, stating that no appointments were available. I explained that it was not a routine results check, but she was unwilling to hear.
This left me audibly tearful and frustrated. She stated that the doctor would, therefore, call me later on that day.
When I followed up later that day, the new receptionist was unaware of the request for a callback, as the earlier receptionist made no record.
I was so upset and frustrated, and he said because of a cancellation, he would book me for a call, which I received at the end of the day.
The receptionist's behaviour not only reflects poorly on the individual but also leaves a lasting negative impression on my overall experience. No one should feel obligated to tell the reason for your call to get an appointment. As far as I am aware, it goes against patient-doctor confidentiality, and experiencing such pressure left me feeling upset.

Sid G.

1/5

Shockingly bad. Staff have been consistently rude and unbothered. Its like they don't care about anything that happens there.

Had a daughter apply for an autism assessment. She was on the waiting list for 3 years and then this surgery called to inform us that someone working for them didnt sign off her paper fundings....meaning she'd have to start the whole process again.

Today they informed us theyre switching to a system where neither doctors nor the receptionists will be able to book appointments to "streamline appointments in order of importance".