Royal Bournemouth Hospital - Bournemouth

Bev Brehaut

In Endoscopy suite today - such lovely staff, very attentive, and kind- very clear in conveying information, the pre-pack sent by post was excellent. Skilled consultant, quick results, and seamless from start to finish. Thank you one and all!!

Julie Vogel

Each time I have needed to visit Royal Bournemouth Hospital, I have been treated so well by all staff members. They go out of their way to make me feel at ease. They are kind & compassionate & respectful. I cavy sing their praises enough. There is a beautiful lake area outside where patients can sit & feed the birds ? or simply enjoy the beauty of nature and the peace & quiet ?

Santana Davis

Sat in the waiting room for 12 HOURS. NOT HAPPY. Arrived at 2am due to the advice given by 111 and 999 ambulance service. Did not get dismissed until 2pm as I was chasing them up every hour on the hour asking for an update but they were “unable” to give wait times. It was until 9:30am I was seen by an actual doctor and given a CT scan. At 2pm i walked into the emergency rooms and asked for an update immediately because i understand hospital waiting times but 12 hours is insane. Whilst there I also witnessed other patients not receiving adequate treatment. Old and young patients WAILING in pain and the nurses would open the doors and close them again. NO HELP GIVEN. It was heartbreaking to see an elderly woman go into a fitting seizure and not have a nurse go over, only look and close the door. I WILL NEVER RECOMMEND ANYONE TO COME HERE. THEY DO NOT HAVE DOCTORS ON SITE 24 HOURS A DAY.

Sarah-jane Holmes

Breast Unit, Jigsaw Building. Attended a very quickly made appointment via my GP, outstanding service, examined, screened and discharged with benign lumps. The speed and efficiency was impressive but above all the superb ‘customer service’ given is excellent.... everyone from reception to consultant were friendly, reassuring and professional. God Bless the NHS! thank you for what you do. Grateful x

Lesley Briers

I had to have emergency major surgery and stay for 4 weeks. My surgeon was Ms Katie Schwab who I could not fault, treated me well, explained everything she was going to do and gave me confidence in her and my operation was a success thank you to her.
Members of staff in ward 16 and 18 are worth their weight in gold all supportive in all aspects of my care, medically and spiritually, thank you all.

PJ Green

This is the worst hospital. They tried to take my life or cause me grievous bodily harm. I was pressured into getting a blood transfusion when they’re not allowed to do this. They told my husband to help convince me to get one as I would die without it! I didn’t find this out until afterwards. They all did a good job at convincing me and even had my mother convinced I needed one even though she’s anti doctors and hospital. I was told that blood transfusions were safer than ever and they screen for HIV and Hepatitis. They said that there was a very low risk that I might contract Creutzfeldt-Jakob disease (mad cow disease), I was told this was rare. Come to find out that someone contracted this disease in this very same hospital through a blood transfusion! They denied me getting an iron transfusion for my anaemia or using blood from my husband. After I reluctantly agreed to getting one, I was then told I was having two. From two different donors, which I wasn’t happy with but convinced myself that the risk would be the same. I was told by the head German gynaecologist that the second transfusion would take place overnight and that it wasn’t ideal as they tend to be distracted by other patients and are short staffed. I’ve since found out that night transfusion are not allowed unless it’s a life and death emergency, which this wasn’t. After the first transfusion I felt really well. Well enough to go home. But stupidly I stayed because one of the doctors who pressured me into having the transfusion also guilted me into it, saying they got these out of storage for me and they’d have to be thrown out now if I refused it. Wasting a valuable commodity that someone took their time to give. The night nurse who was supposed to start the second transfusion right away, didn’t. We sat and waited for her to hook it up. It just sat in its box for ages. I reasoned that it was probably okay since it would be transfused over hours. What I didn’t realise is that the blood in the line from the first transfusion was lying stagnant for all of that time…a good two hours wait…building up bacteria in the line. Also, because she left it so long, the transfusion wouldn’t have been done in four hours taking it past the transfusion time limit. She finally came around and hooked me all up but walked away without starting it! After about 45 min she came back and was about to start it but I asked to use the toilet first so I wasn’t encumbered by the line. When I got back she was gone and I had to wait another 30 min. But this time visiting hours were long over but my husband didn’t want to leave me before I was settled with the transfusion. When the nurse started it up there was a burn like someone pressed a lit match against my skin where the line was inserted. I yelped and told the other nurse that was there (the one who started it had walked away). She immediately stopped it and got the other nurse who then both spoke to the on duty doctor. The nurses came back and had been instructed to move the pic line down to my hand from my elbow area and started it back up again without incident. I have since found out that this is a serious reaction and means that there is a presence of bacteria. So I was being transfused with the bacteria from the first transfusion left in the line. After about an hour I started to have symptoms. There was no nurse around to help me. Finally about half an hour later one of the nurses made her rounds and it was at that point I told her I was having a problem and she stopped it. My oxygen levels had dropped and I had turned as white as a sheet. They had me up to get a urine sample but I almost passed out so returned me to bed. I started breaking out in hives all over my body including my face and lips. The doctor gave me a steroid injection and that settled it. He then put me on a saline drip with pain medication. I have also found out that saline drips are the cause of most patients demise as it doubles the blood volume. I had already had a blood transfusion so now they were risking my life with getting TRALI or TACO.

Kymberleigh Kemp

I would like to say that if this was for the team over at Jigsaw building it would be 5/5. The staff over there are wonderful, attentive and very kind.

My issue however, is with the pathology receptionist who I want to say was called Sarah.

I attended an appointment with my mum in jigsaw building and then we headed over to pathology to get her bloods taken. She had an appointment booked but we were there quite early because we didn’t know how long her previous appointment at jigsaw would take. Due to the earliness and the fact that my mum struggles with fatigue as part of her diagnosis, I suggested we ask if we can squeeze in early and if not that’s also fine. My mum went to the counter to speak to the receptionist. As soon as the words “I have an appointment” were out of my mums mouth, she wasn’t even allowed to finish her sentence. It was “take a seat” and quite aggressively might I add. My mum tried to finish her sentence but barely another word got out when it was again met with “take a seat”. My mum stopped and started again and explained that we’d been at jigsaw building and that we didn’t know how long the appointment would take but it was again “take a seat”. My mum is a very soft spoken person who hates to ask things of people and she was left near tears from the rude receptionist. The receptionist knows what jigsaw building is for and should be able to show compassion. I, and my mum, fully understand if things are busy then there’s no possibility to change appointment time but there weren’t that many people waiting and even if the receptionist had said “sorry no” that would have been fine. It was the aggressive attitude that really got me.

Literally two minutes after this another lady went and asked a question and Sarah was a completely different person. Offered smiles and laughs and even joked that Sarah was the best name (because they shared the same name) and offered tissues when the lady cried. None of that for my mum despite also reducing her to tears.

I don’t like to mention this because it’s appalling if true but literally the only difference between that other patient and my mum is that she was white and my mum is not. Terrible receptionist.

The team that took blood was actually great and ferry efficient but the receptionist could do with training in how to be a nice person.

That receptionist has no idea what people are dealing with and for her to be so callus and rude was truly disturbing.

Elitsa Kirilova

I am deeply troubled by the level of negligence I experienced at Bournemouth Hospital. My recent visit there was marred by numerous issues that raised serious concerns about patient safety and care standards.

First and foremost, the medical staff displayed a worrying lack of attentiveness. Despite my clear and repeated descriptions of my symptoms, I was initially misdiagnosed, which led to a significant delay in receiving the correct treatment. This oversight not only prolonged my suffering but also put me at risk of further complications.

Furthermore, the hospital's response to my condition was alarmingly slow. After finally being diagnosed correctly, I had to wait an inordinate amount of time for treatment to begin. During this period, my condition worsened, and I felt increasingly anxious and neglected. The delays in administering necessary care were unacceptable and demonstrated a lack of urgency and concern for patient well-being.

The lack of proper communication compounded these issues. I was rarely informed about the steps being taken or the reasons for the delays, leaving me in the dark about my own health situation. This lack of transparency and information was incredibly distressing and unprofessional.

Additionally, I observed significant lapses in hygiene and cleanliness. On several occasions, I witnessed staff failing to follow basic hygiene protocols, such as handwashing and sanitizing equipment. This negligence is particularly troubling in a hospital environment where infection control is paramount.

Finally, the attitude of some staff members was indifferent and dismissive. When I expressed my concerns about the delays and the lack of communication, my worries were brushed off without any real acknowledgment or apology. This dismissive behavior further eroded my trust in the hospital's ability to provide competent care.

In summary, my experience at Bournemouth Hospital was marked by significant negligence and a serious lack of proper care. The hospital's failure to diagnose promptly, provide timely treatment, maintain hygiene standards, and communicate effectively with patients is deeply concerning. I would advise anyone to carefully consider their options before seeking treatment at this facility.