Riverside Surgery - Pier Road Branch - Erith

Helen C.

Absolutely useless surgery, had a morning appointment and was told to collect diabetes meds from chemist, the chemist didn't recieve anything, rung docs who said it will be done by 4.30. It's now Saturday morning and still no prescription been sent.
A total joke.

Jelilat J.

During my visit to Riverside Surgery - Pier Road Branch on (19/11/24). The encounter left me feeling disrespected, humiliated, and deeply disheartened as a patient with a disability.
Upon arriving for my blood test appointment, my husband waited at the reception desk for at least 10 minutes to check me in, as I have reduced mobility and rely on support. Despite his visible presence, the receptionist appeared to ignore him completely, typing on her computer and pretending not to notice.
Frustrated by the lack of acknowledgement and aware of my limited mobility, I attempted to use the self-check-in kiosk. Unfortunately, the system did not recognize my appointment. With no other option, I approached the receptionist myself, using my walking stick. Astonishingly, she again acted as if I were invisible, further ignoring me.
It was only when another patient arrived and casually leaned on the reception desk that the receptionist finally paid attention. After addressing this other patient, I informed her that I had a blood test appointment. She responded by asking for my blood test form, which I explained I had been told was not required when the appointment was booked.
Instead of resolving the matter professionally, the receptionist insisted I needed the form, stating I could not have my blood specimen taken without it. She knew all along that she needed to print the form for me and booked me in. —a task that should have been completed without such unnecessary delays or stress. The entire interaction felt like a deliberate run-around, wasting my time and energy.
The way I was treated—ignored, dismissed, and forced to endure repeated explanations—was deeply dehumanising. I felt humiliated, as though my disability and needs were being overlooked or trivialised. By the end of the ordeal, I was holding back tears, questioning why I was subjected to such an experience in a place where I should have felt cared for and respected.
This incident reflects an unacceptable standard of customer service, particularly for patients with disabilities who may already face significant challenges accessing healthcare.

Gopinath S.

Google find a way to do minus stars! Been waiting 5 days for a repeat prescription that doesn’t need to be requested, went through hell to get it sorted. Called to ask why medication, the response was there is no doctor to approve, thanks bye!!! Avoid

Luke W.

Riverside Surgery strikes again! It is utterly unbelievable just how useless this doctors surgery is!
Submitted a fit note request for two weeks to recover from surgery on the 27th Jan 2025. They gave me a telephone appointment for 20th Feb 2025! What is the point of that? I will now lose two weeks pay and potentially be disciplined!
There really are no polite words to use to describe this 'organisation'!
Again, Bulbanks was a great surgery before Riverside Surgey took them over and destroyed the place! Will look to see if there's a NHS complaints procedure to get this place investigated.

Shirley M.

Went in this morning for something very simple...Diabetic recording Diary.....3 receptionists looked at me blank. I suggested they ask a nurse and within 3minutes the Diary was given to me. What has happened to this surgery,I have always been loyal but I have zero faith now.
Why when you want to see a Doctor are there only Nurse/Practioner appointments but the surgery always appears empty ?

Abiola A.

I am quite concerned how difficult it is to get an appointment and to see a doctor instead of nurses.
Where you are sent a link to book appointment non is available? Also on the website it says if you can’t get appointments from the link within 24 hours contact the surgery. When contacted the receptionist said keep trying for 7days. She accepted this is a misleading information on the website but can’t do anything about that information at present but I should keep trying. What a nightmare!

Emmanuel E.

Very unhelpfull surgery always directing poeple to econsult.without any proper explanations. Even when you don't have internet they are not willing to listen to you and book you the appointment over the phone.

Amal J.

Where do I start? If I could give these people half a star I would.

My partner has been in agony for the past two weeks. She was told to get a blood test which she’s done two weeks ago but still waiting on the results…. She has been getting passed on from doctor to doctor and all of them are saying different things.

She’s been told that she’s been prescribed something she shouldn’t have according to one of their own doctor.

She had a telephone appointment couple days ago which was completely pointless her questions were not answered and they made no effort to reassure her in any sort. She was then told that another doctor will call her this morning (Monday 6th March) and no one has made any effort to communicate with her in any sort of way to give her an update.

This is an absolute joke! Very poor customer service and communication from all members of staff.

I am going to make sure I do everything to escalate this complaint and have this looked into further.

I WOULDN’T recommend this GP practice to anyone!!