Quayside Medical Practice - Manchester

Quentin C.

This practice is absolutely superb. During a time of bereavement they have gone out of their way to help me and it's so appreciated. Using the online service is fast and efficient as are the receptionists and the doctors don't rush with their patients, so for me personally, I've got nothing but praise and thanks for Quayside Medical Practice, during one of the hardest times in my life, they're being utterly professional.........5 stars from me

Rich J.

My job means that I would struggle to make an on the day appointment to see the GP. The messaging service has not only been a really effective way of communicating with GPs at the surgery about a health concern, but the response has been as careful and care filled as I would get if I was in person.

I can’t rate this practice high enough in general, but I have been particularly appreciative of the extra mile 2 of the partners have gone over the last couple of weeks.

High praise is well deserved.

JO H.

At over 30 weeks pregnant, I developed a persistent and irritating cough that worsened when lying down. With no other symptoms, I made an appointment at Quayside Medical Practice for medical advice. The practitioner (not a doctor) diagnosed it as reflux and prescribed Gaviscon. Unfortunately, there were no available appointments with a doctor either that day or for several weeks.

However, after several days of taking the medication, my cough worsened to the point where I couldn’t sleep or eat. My throat became increasingly painful, and the cough became uncontrollable.

I returned to the clinic and was seen by the same practitioner, as there were still no appointments with a doctor. During this appointment, I was in tears, explaining how difficult it was to manage daily life due to the constant coughing and pain. The practitioner advised me to stay strong and continue taking the Gaviscon and painkillers. Despite this, my condition continued to deteriorate.

Eventually, the pain in my throat and lungs, along with the uncontrollable cough, became unbearable. I went to A&E, where an X-ray revealed a chest infection, and I was prescribed antibiotics. Despite completing the first course of antibiotics, my symptoms worsened, with severe pain around my lung and ongoing coughing. I had to return to A&E for further treatment, where I was given a higher dose of antibiotics and morphine for the intense pain (as other painkillers were ineffective), which was caused by a rib fracture from the persistent coughing. After completing the second course of antibiotics, my symptoms finally began to improve.

Looking back, I feel that my concerns were not properly addressed by the practitioner at Quayside Medical Practice. Despite being heavily pregnant, I was not seen by a GP, and my symptoms were dismissed, leading to significant delays in receiving the proper treatment. This experience has taught me the importance of seeking care at A&E for serious symptoms, rather than relying solely on the advice of a clinic. The entire ordeal was traumatic, disrupted my family routine, and led to a prolonged recovery.

Michael D.

The contact centre is terrible and never interested in attending to anyone..
There is never a time they have a sloth for a patient. I have called them up to 5 times just to get an appointment with my GP and all I could get is ( no sloths available) IT IS RIDICULOUS!!!

Philip

The hours on their phone system aren't even correct, trying to call the secretaries about a referral I've been waiting months for and they don't answer the phone, I would ring where I was referred to but had no confirmation after they sent a text because they're too scared to pick up a telephone and speak to you.

Can't sit on hold all day while I'm at work. Terrible service ran by people who don't care. When they do bother to answer the phone they act like they're doing you a favour.

If an actual business ran themselves in the same way they'd be out of business within 6 months. Shambles.

Sheela V.

Absolutely dreadful surgery and the monologue of errors that they passive with sorry. Patience are just seen as cash cows. No accountability why gp surgeries are allowed to run like this is beyond me, and what is comical is on their Facebook account they only share good feedback. Why would they be proud of a review score of 2.3. If you look at their Facebook, they only share good reviews, and they are begging for more. No, you are getting no more money. Sort your house in order. Getting more money is not the answer. I am absolutely greed

William Y.

The staff don't seem to care at all, I was told that my appointment is in a month's time despite the fact the app told me it's for today and I've had a call earlier in the week telling me this as well, explained it was urgent and was met with complete indifference. Find somewhere else

G Q.

I’ve had my appointment cancelled again, they just send you a text message and tell you to contact them , when you phone I’m always in a big queue, it would be better customer service if they called you with another appointment , very frustrating try re arrange another appointment