Priory Charles Court Care Home - Hereford

Priory Charles Court Care Home is a nursing home located in Hereford, England. The home's address is The Ploughman, Hereford HR2 6GG, United Kingdom. You can contact them via telephone at 1432374330. Their website can be found at priorygroup.com.

The care home specializes in nursing home care, providing assistance and support to those who require it. The facility has several features that may be of interest, including a wheelchair-accessible car park and entrance. This makes it easier for those with mobility issues to access the care home.

In terms of reviews, Priory Charles Court Care Home has received 30 reviews on Google My Business, with an average rating of 3.2/5. This indicates that the care home has received mixed feedback from previous clients. However, it is essential to consider that every person's experience is unique and may differ from others.

When looking for a care home, location is an essential factor to consider. Priory Charles Court Care Home is situated in Hereford, which is a peaceful and scenic town in England. The care home's proximity to local amenities and transport links makes it an ideal location for those who wish to maintain their independence while receiving the care and support they need.

Another critical factor to consider when choosing a care home is the level of care provided. Priory Charles Court Care Home specializes in nursing home care, and their team of experienced and qualified healthcare professionals are committed to providing the highest level of care to their residents.

When researching care homes, it is essential to consider the opinions of previous clients. While Priory Charles Court Care Home has received mixed feedback, it is still worth considering as a potential option. It is always recommended to visit the care home in person and speak with the staff and residents to get a better understanding of the level of care provided.

Reviews of Priory Charles Court Care Home

Jon Britton

1/5

I could not recommend the care home. The turn over of staff is high bad communication . My Gran lived there for the last few years of her life and hated it.

Pauline Preece

2/5

My sister went there worse place she could have been

Brenda Harvey

5/5

Mum lived with us for five years but, when she became bedridden, I couldn't look after her anymore. It was upsetting for all of us that she had to go into a nursing home. We looked at many but chose Charles Court for her. It took a few months for her to settle in but we never regretted our choice. She has been there for two years now, very happily. The staff are really wonderful and the management is excellent. Even the chef is delightful and he works hard to provide a varied enjoyable menu. I would recommend it to anyone.

Jan Riddell

1/5

I am writing this on behalf of my 92 yr old Mother.
My mother cared for my 98 yr old Father for 4 years and became too weak to care for him herself. It was suggested that Dad went into this home for one Month's Respite. In hindsight he should never have gone in as he never came out!! He became too weak to move and died in there about 3 Months later.
I am sorry that this is lengthy but she wanted to let other people know what it was like to have her beloved husband of 67 yrs in that place!
i know that Covid Restrictions did not help but the home could have done a lot more to alleviate our concerns:
Communication was shocking! ~ Mum would ring and ring wanting to see how he was and no one would answer!. They made appointments to see a carer or nurse to ask about Dad's deteriorating health for 4-5 weeks but no one turned up at the appointments.
Medications ~ Dad seemed to be very drowsy all the time and they were told 5-6 weeks later by a nurse "That they were giving him 'night time' tablets in the morning and when questioned about it "She said "Well that is what we do in my Country and then walked off'.
My Brother went through all Dads requirements before he went into the home with Management (he was on the phone for an hour) but these notes were never given to the Staff so they didn't know that he could not see very well and was very Deaf... When told 5 weeks later "A nurse said that explains why he was such a messy eater" Mum used to feed him and the staff were told do this but we think it never happened as he lost several stone whilst he was there but we cannot prove this!!.
No doctor atteneded to him for weeks even though the family were requesting it as he was losing loads of weight.
The Home only rang Mum twice to say that Dad had fallen and when I asked a staff member a couple of days later how he was .. This carer didn't know that he had fallen even though she was caring for him!!
What's done is done, i can never bring my Dad back i want to let everyone know about this Home! ~~ If you love your dear ones "Do not put them in this Home.
When Mum was working out the finances, she realised that the Home owed her about 4000.00. She mentioned it to them and was eventually paid about 3 months later.
Mum wrote to the management about Dads terrible experience about 4 Months ago and to this date she never has heard back from them.

Samantha williams

1/5

Not a nice place i would put my dog there my nan was not happy there they didn't take care of her just wanted to drug her up so she would sit in a chair an not move to make there lifes easier they didn't wash her family had to do it food is poor an always short staffed they sent her in an ambulance with dementia at 82 years old on her own with no carrer been because they didn't have any staff to go with her we reported this to cqcan nothing improved falls went unexplained an poor attuides

andy m

1/5

Unfortunately someone close to their last days are too much for them to cope with , not easy enough , may need something over and above a cup of tea and a custard cream. True colours of the so called " care system.

Linda Eggl

4/5

Understaffed at times but very caring towards residents. Could not have asked for better carers for mum's needs.

Philipsj Mereweather

2/5

high turnover of staff most trained on job always short staffed food generally poor not enough attention to hygiene over priced lack of information what a waste of a purpose built building nearly brand new