Practice Plus Group Surgical Centre, St Mary’s Portsmouth - Portsmouth

Craig H.

I visited Practice Plus for a hernia repair in Feb 2025.
This was my first ever operation so I was very nervous beforehand, but must say that everybody from the reception staff, the nurses, the anaesthetist and Mr Sadek the surgeon were nothing short of brilliant.
They all did a fantastic job of reassuring me, carefully answering all of my questions prior to the operation.
Also, the team were very kind and patient with me during the recovery phase before I was discharged.
I'm very grateful for what was a very positive experience and I would definitely recommend Practice Plus to anybody.

Thanks again to the wonderful team.

Craig Hannah

Hollie C.

Shocking to find out that if you attend with a carer or support worker they will be kicked out from the waiting bay even though there are signs everywhere stating you are by right allowed a chaperone to any consultation, procedure or examination.

Absolutely appalling behaviour from a nurse from the endo suite Hillary Thompson. Even her colleagues were apologising to us due to the treatment we received and confirmed there was every right to have a chaperone/carer present.

Lynda C.

The consultant I saw was rude, impatient and unsympathetic, didn’t want to answer any questions I had, obviously just wanted me to be quiet and stop bothering his superior self. Did less of an examination than my GP, really wondering what the point of him was. The nurse I saw after the consultation was much better, but still left feeling as though no one was helping me. I didn’t refer myself to this place, my GP did, but was made to feel as though I was stupid and wasting his time.
Most unimpressed, would not recommend.

Heather B.

Just home from having needle Fasciotomy on my left hand ..absolutely fantastic staff ,from reception to my consultant, made me feel at ease and talked and chatted though the procedure.
Thank you all so much .

Sebastiano M.

I had to visit the walk-in center twice in 2 years due to two different accident. Both visits resulted in a formal complaint. First one in an internal investigation and retrain. Second one still in progress. Their negligence can cost your life, literally since the first time I was close to septis. Don't trust them.

- -. (.

Had a gastroscopy, the staff were very lovely especially the staff in the theatre with me, they were very kind and supportive especially the kind nurse just making sure I was focusing on my breathing to distract me and keeping me updated how long was left

Tracey S.

Amazing nurses, put me at ease for my procedure. Very helpful. Give you all the time you need after and snacks if you've fasted. There are lifts and a stairway to day surgery, very clean, new looking anf modern.

Nicholas E.

My 68 old year old mum is in for a hernia operation today only to be told as she was taken onto the ward that I couldn't accompany her as its 'women' only. Sorry but is this the 1920s or 2020s? She's a very anxious person anyway and I very much doubt she'll even have an Internet connection in there to pass the time. I asked where I should go and the pair of gatekeepers on reception just said home. Disgusting service and I'm sure this information isn't even on mum's information pack. Interesting to think in this modern age if I'd said I'm a woman whether they could of still turned me away from supporting someone so close to me at a time they need me.