Phoenix Hospital Chelmsford - Chelmsford

WTFIB007

5 stars for the hospital itself. It is lovely with a very relaxed, calm and clean atmosphere. Reception staff welcoming and friendly. The dermatologist I saw was also very kind and reassuring. HOWEVER 3 stars for lack of communication! The time I had to wait for my mole biopsy results was unacceptable. After 8 weeks, still no news so I had to chase them up. I contacted reception who told me to contact the dermatologists secretary directly. Which I did. He replied by text several days later saying all fine. I then received a letter from him in the post 2 weeks after that confirming the same as the text. This letter was dated 15th Dec - so they had had my results back in 3 weeks but had left me waiting anxiously for over 2 months!! Which would have been even longer had I not chased it up. When you pay for private health care you expect better to be honest.

Maureen G.

Apart from the initial booking process, everything felt somewhat less than professional. Although they were relatively small issues, taken altogether the overall impression I had was not one of an efficient organisation.
My appointment was changed to later in the day as there had been technical issues with a scanner.
On arrival I was not greeted by either of the two receptionists: one was having a personal conversation with a colleague, the other was looking at a box of coloured pencils. Eventually they noticed me. I had to ask to fill in the registration form (that I had been told about on the phone on booking).
When it came to pay the credit card machine wasn't working. After several attempts I was told to go and they later phoned to collect payment.
I had to chase them about my results. Although I was self-funding they refused to share the results with me, saying I had to go through my GP. This was not the quick service I thought I was paying for.

Chloe J.

Thank you to the wonderful team at Phoenix Hospital Chelmsford! I visited the hospital as a Mum desperate to relieve her little boy of a very nasty rash which had become infected.
I called the friendly team and got an appointment with the lovely Paediatric Dermatologist Dr Fatima Awdeh for the same day!!
Prescription in hand we walked away with a diagnosis and plan for getting him better!
Thank you again to you all!

Jessica A.

I was seen by Ms Sujatha Kalburgi after I decided seeing a private gynaecologist was my only option. Sadly, I had felt medically gaslit for two months after being in severe pain and having heavy bleeding. I had been seen by doctors in A&E and only given phone appointments by my GP, never being referred to a gynaecologist. Ms Sujatha Kalburgi listened to what I had to say and she was the first person I had spoken to who I felt took me seriously. It turned out that I had an orange sized tumour which had inverted my uterus and I was later diagnosed with a rare form of endometrial cancer at just 33 years old. I cannot thank you enough for the care and kindness you gave me in the short time that you saw me. I will never forget it. Thanks to you, I am under specialists at UCLH and finally receiving the care I deserve.

Dave O.

Went in today for ear grommet insertion procedure to be carried out. Everything was 100%. Staff lovely and supportive. Wards private single room area with TV. Cannot pick fault with the hospital plus only 3 minutes to drive there from my house. Top service, top staff thank you so much fir a pain free visit. Many thanks Dave Oliver.

Uteen F.

If you are looking for a kind, empathetic, professional and understanding Dr, as an anxious person highly recommend Dr Onen. Friendly receptionists, clean environment and easy to park!

Dan B.

I had the pleasure of speaking to Phoenix when calling to discuss a potential operation.

After experiencing other local private hospitals and feeling like I was always on hold or being transferred to lines that were never answered, speaking to Phoenix was like a dream!

They were helpful and informative, and have really helped to focus my mind on my next steps, and even called me back the same day with details about the cost and consultant information.

Thoroughly recommended - Thank you to the brilliant team there.

Neil B.

Visited for a wellman check up.
Can't recommend them enough. All the staff were really helpful and friendly.
Dr Graham was spot on. Easy going and makes you feel relaxed and welcome straight away.
Wouldn't hesitate to return or recommend.