Petherton Resource Centre - Bristol

Address: Bristol BS14 9BP, United Kingdom.
Phone: 1275796204.
Website: awp.nhs.uk
Specialties: Mental health clinic.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 31 reviews on Google My Business.
Average opinion: 1.8/5.

📌 Location of Petherton Resource Centre

Petherton Resource Centre

Located in Bristol, Petherton Resource Centre is a mental health clinic that provides a range of services to support individuals with mental health needs.

Address: Bristol BS14 9BP, United Kingdom
Phone: 1275796204
Website: awp.nhs.uk

Characteristics and Services

Petherton Resource Centre is a wheelchair-accessible facility, with a car park, entrance, and toilet that are all accessible to individuals with mobility impairments.

The centre offers a range of services, including mental health clinics, which provide a safe and supportive environment for individuals to discuss their mental health concerns.

Other Points of Interest

Other points of interest at Petherton Resource Centre include:

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible toilet
  • Toilet

Opinions and Reviews

This company has 31 reviews on Google My Business, with an average opinion of 1.8/5.

👍 Reviews of Petherton Resource Centre

Petherton Resource Centre - Bristol
Lou
1/5

I've never in my life experienced such awful treatment from people who are supposed to support you in your time of need. I had one key worker out right tell me that that I DID NOT HAVE an assessment with a nurse at their centre. Even though my husband was present with me and I had two separate assessments. We told her to not come to my home for the appointment as she was very condescending. She turned up at our house anyway. How rude. When I tried to complain to Petherton, they wouldn't answer a simple question. They were very rude and started to raise their voice and call me a service user and suggest I needed intervention from a mental health establishment. No wonder nobody feels safe with these people. Horrible and untrustworthy. Something needs to be done about this place. It's so sad that these are the people we are relying on to help vulnerable people when they are at such a low place in their lives xx

Petherton Resource Centre - Bristol
Samantha F.
1/5

Unfortunately my experience is very similar to other reviews! They didn't feel I am Autistic, but instead blamed my childhood trauma for being the way I am🤦‍♀️. They also implied I am copying my daughter as she is Autistic as I said we are very similar!
I'm honestly so angry right now. As others said, they clearly have no idea of differences in Autistic people, particularly women and lack necessary training needed to diagnose.

I will be seeking a second opinion.

Petherton Resource Centre - Bristol
George F. S.
1/5

I came to BASS seeking an autism diagnosis and left in tears. I was told that because the clinician felt comfortable around me, I couldn’t be autistic — a statement that is not only highly ableist but also reveals troubling assumptions about what autism “should” look like. This approach is dismissive, harmful, and fails to acknowledge the diversity of autistic presentation, especially in adults.

Their diagnostic letter claims adherence to the DSM, but after reviewing the criteria with another specialist, it became clear that BASS did not follow the DSM guidelines in any way. This raises serious concerns about the training of those conducting assessments at this centre.

Given that BASS serves a large area of England, I believe a thorough review of their practices is urgently needed. In my opinion, they are not fit to carry out autism diagnoses, and I sincerely hope BASS is no longer used in the future for the safety, dignity, and wellbeing of the people seeking answers there.

Petherton Resource Centre - Bristol
Katy H.
1/5

I had a difficult experience with the mental health nurse and psychiatrist I was seeing. While both were kind, they unfortunately lacked the necessary training to manage more complex cases. Their understanding of autism was outdated, particularly in relation to high-masking females, and they seemed unaware of the latest research on the subject. The mental health nurse, in particular, appeared to struggle in his role, even making up his own narrative by misrepresenting my words. These fabricated stories were then used as a rationale for not providing me with a diagnosis.

Additionally, my mother was unfairly judged based on assumptions about her undiagnosed ADHD, which were entirely inaccurate, and these judgments were then used to dismiss my experiences and concerns. One of the most frustrating aspects was how my special interests were minimized. Rather than recognizing them as a core component of my autism, they dismissed them entirely, failing to acknowledge the intensity and significance these interests hold for autistic individuals.

Throughout the process, it seemed that they were more focused on the possibility of ADHD, even though I was seeking an autism diagnosis. They appeared unable to consider that it is possible to have both. I was told I might have ADHD, and then, in the final assessment, informed that I might not have that either. This felt like another way to dismiss my concerns. Despite being informed of my worsening mental state, they provided me with no support, and I found myself sinking into a deeper crisis, even becoming suicidal and experiencing a profound identity crisis.

Moreover, I was never given the results of my ADOS assessment. Instead, I was told that I had laughed during the session, and this was used as evidence against my autism diagnosis. It was suggested that autistic people can't laugh, which was not only inaccurate but also dismissive of the complex reasons an autistic person may laugh, such as mirroring others to manage anxiety in a social situation. A more informed professional would have explored this further. This experience also felt particularly ableist, as I know a diagnosed autistic individual who is a comedian, and this completely contradicted the conclusions made during my assessment.

In addition to the above, I was told that I was very anxious, then later told I wasn't anxious at all, only to finally be diagnosed with mild social anxiety. This felt dismissive of the real and ongoing struggles I’ve faced with communication and social interactions, which have been clearly indicative of autism throughout my life. It felt like a quick dismissal rather than a thorough evaluation.

I would not recommend this service to anyone with complex issues, as they clearly lack the specialized training needed to provide accurate diagnoses and meaningful support.

I'm currently seeking a second opinion with a much better service with more up to date training and better knowledge of current research on female autism.

Petherton Resource Centre - Bristol
joja G.
5/5

This clinic is in a lovely building. Nice and cosy inside. The staff were very helpful and friendly. The doctor I saw gave me plenty of time during my appointment to go through everything.
I was a bit anxious about the visit, but the staff and the doctor put me at ease.

Petherton Resource Centre - Bristol
Rebecca W.
5/5

Great at diagnosing what was wrong with not just myself but my son as well. I found them very helpful and very kind.

Petherton Resource Centre - Bristol
Duncan H.
1/5

Wrong diagnosis. Physician's bias took precedent over proper listening and care. Focus seemed to be on getting people in and out asap.

Petherton Resource Centre - Bristol
Slummy B. Y. M.
1/5

Wish I had read reviews, I can say my experience was the same, almost word for word, again said my trauma were what caused my traits not autism, she was a SALT , no qualifications in mental health, how can she say that's what caused my issues. My son, who has autism, his senior consultant diagnosed me, this was just meant to be paper filling as she wasn't able to officially diagnosed me.
EDIT I HAVE SINCE USED ANOTHER SERVICE AND WAS DIAGNOSED WITH BOTH AUTISM AND ADHD

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