Pet Transport Services - Rochester

Peter S.

We cannot thank Spencer and the team at Pet Transport Services enough. Nothing phased them from traffic problems to a cancelled ferry causing delays they just took it in their stride ensuring our dog and cats were expertly cared for and delivered safely to us. The communication from point of booking to the delivery of our pets was amazing with messages throughout transport with photo updates of our pets giving us the reassurance they were doing well and being expertly cared for. Our dog is an incredibly nervous traveler and on arrival he bounced out of the van as if he was the most confident travelling dog we have ever had. That can only be down to the expert care from the team. Thank you so much to all involved and should anyone be looking to transport pets then they should look no further than Pet Transport Services.

George K.

Absolutely brilliant service from Jodie, due to the complicated nature of our move to Wales it took nearly six months from first contact to actual transport of our cat. The little furry princess hates travelling so I'm absolutely grateful that Pet Transport Services did the job brilliantly. I'd wholeheartedly recommend them.

William B.

We recently relocated from the UK to Portugal and entrusted Pet Transport Company with the important task of transporting our beloved golden retriever. From start to finish, the service we received was nothing short of exceptional.

The staff were incredibly professional and caring, making us feel confident and at ease throughout the entire process. They provided clear instructions and updates at every step, which greatly alleviated our concerns about the international relocation process.

Our golden retriever was well taken care of, from the initial pickup to the delivery at our new home. The transport team ensured that here needs were met, including here comfort and safety during the journey. You could tell they genuinely love animals and are dedicated to providing the best service possible.

We would wholeheartedly recommend their services to anyone needing pet transportation. Thank you for making our move seamless and ensuring our furry family member arrived happy and healthy!

Santiago D.

We recently used Pet Transport Services to transport our dog from London to Spain, and we couldn’t be happier with the experience. From start to finish, their expertise, attention to detail, and care for our pet were evident.

A huge thanks to Jodie, Stephen, and Mandy for their patience in answering all our questions and keeping us informed throughout the entire journey. Their communication was excellent, providing regular updates that reassured us every step of the way. It was clear that our dog was in safe and loving hands.

If you’re looking for a reliable and professional pet transport service, we highly recommend Pet Transport Services. They made what could have been a stressful process incredibly smooth and worry-free.

Santiago G.

I couldn’t recommend them more. I started planning my trip about 3 months in advance. From the booking process to the moment of the trip, Jodie was very communicative throughout. There was great clarity regarding the necessary documentation, how to prepare your dog, etc.
At the time of the trip, I met Mandy and Stephen in person. Mandy was the one who received Raúl. You can tell she loves animals, and Raúl sensed it right away, as the chemistry was instant.
The trip lasted a little over 24 hours. They kept me updated throughout the journey and shared their location in real time via WhatsApp.
I finally received Raúl in Madrid, and it was clear that he had been wonderfully cared for.

A huge thank you to the entire team!
Santiago.

Helen S.

I recently used this company to transport my dogs from Alicante to Devon, and I couldn't be more pleased with their service. From start to finish, they demonstrated an exceptional level of care and professionalism. The communication was excellent throughout the entire process—prompt, clear, and reassuring, which made the experience stress-free for me.

What truly stood out was the genuine concern they had for my dogs' well-being. The team went above and beyond to ensure the dogs were comfortable and well-cared for during the journey. When they arrived, both dogs were happy, relaxed, and well-adjusted, which is a true testament to the care they received along the way.

I highly recommend to anyone looking for a reliable and compassionate service for their pets. They exceeded my expectations in every way, and I would not hesitate to use them again in the future.

Olivia W.

Thank you, thank you, thank you, a million times over! To say I was apprehensive about transporting my four fur babies out to Spain would be a huge understatement! But I can honestly say after pick up and a few teary see you soons I felt completely at ease!
These guys have got it right and they are genuine dog/animal people!! It was comforting knowing that Stephen and Mandy had done this trip many times before and they knew the route/roads and what to expect along the way. Upon pick up Stephen did all the necessary paper checks and Mandy helped me emotionally 😆 In that moment this was exactly what I needed, thank you 🙏🏼
Mandy kept me updated the whole trip through and enabled her location settings so I could follow their progress which again was really comforting, we also got pictures along the way.
Regarding the admin side, things couldn’t have gone any smoother, Jodie was great and sent over all the relevant and required documentation along with a checklist, she checked over everything and was happy to answer any questions I had.
Our gang arrived at their new home in Spain with big smiles on their faces! Wagging bums, happy and healthy - what more could we ask for!
They also arrived ahead of schedule which worked great for us and meant less travel time for the dogs.
They are all thriving from their new life in Spain ☺️
If you are looking to move and need someone to help transport your pets then I can guarantee you won’t be disappointed with Pet Transport Services. I honestly cannot thank them enough 🙏🏼🙌🏼

Dave T.

Look no further for your pet transport needs. The van is beautifully outfitted with everything your dog could possibly need for a relaxing journey. We were promptly and clearly helped with all of the logistics and paperwork needed for the process of getting your dog into the UK. Upon collection, the team instantly made my dog feel happy and at ease despite her deafness and poor vision. I was able to track the journey in real time and was regularly updated with photographs of her adventure. On top of everything else, they completed the journey from Marbella to the UK in under 3 days! Genuinely a first class service that I will use time and time again.