Observatory Medical Practice - Oxford

Observatory Medical Practice: A Comprehensive Overview

Observatory Medical Practice is a well-established public medical center located in the heart of Oxford. Situated at 1865429993, with an address of New Radcliffe House, Jericho Health Centre, Oxford OX2 6NW, United Kingdom, and accessible via gpjerichotwo.co.uk, this practice provides a wide range of primary care services to a diverse patient population. The practice has garnered a strong reputation for its commitment to patient care and accessibility, as evidenced by its numerous positive reviews and accessibility features.

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Location and Contact Information

The practice’s physical location at New Radcliffe House within the Jericho Health Centre offers a convenient and accessible environment for patients. The address, Oxford OX2 6NW, is easily recognizable and well-serviced by public transport. Patients can readily contact the practice by phone at 1865429993. The website, gpjerichotwo.co.uk, provides valuable information regarding services offered, opening hours, and online appointment booking. It also hosts frequently asked questions and important updates for patients. The practice is dedicated to maintaining clear and effective communication channels, ensuring patients can easily access the support they need.

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Key Features and Services

Observatory Medical Practice offers a comprehensive suite of primary care services, catering to a broad spectrum of healthcare needs. This includes routine medical check-ups, chronic disease management, vaccinations, and minor ailment consultations. The practice strongly emphasizes preventative care, encouraging patients to proactively manage their health and well-being. Furthermore, the practice utilizes an E-consult system, streamlining communication and ensuring prompt responses to patient inquiries. This system facilitates efficient triage and prioritizes urgent cases, guaranteeing that patients receive timely attention. The practice’s dedication to technological advancement demonstrably improves the patient experience and operational efficiency.

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Accessibility and Amenities

Recognizing the importance of accessibility, Observatory Medical Practice has implemented several features to accommodate patients with diverse needs. The building boasts a wheelchair-accessible entrance, ensuring ease of access for all. A dedicated wheelchair-accessible car park is available for patients requiring assistance. Moreover, a wheelchair-accessible toilet is provided on-site, demonstrating a commitment to inclusivity and comfort. Patients are encouraged to book appointments in advance, particularly during peak times, to ensure timely access to care. The practice also offers convenient toilet facilities for all patients.

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Patient Feedback and Reputation

The practice's commitment to patient satisfaction is reflected in its consistently positive feedback. Currently, Observatory Medical Practice has 19 reviews on Google My Business, with an average opinion of 4.2 out of 5. These reviews highlight the practice's responsiveness, compassionate care, and dedication to providing personalized attention. Several patients have specifically commended the helpfulness of the reception team, particularly when addressing emails and providing support. Dr. Coggins and Dr. Lancaster, in particular, are frequently praised for their expertise and caring approach. One patient recounted how Dr. Lancaster provided exceptional care for their father during his final illness, going above and beyond to ensure his comfort and needs were met. The reception staff were also acknowledged for their assistance during a challenging time. This feedback underscores the practice’s focus on building strong patient relationships and delivering a truly patient-centered experience. The E-consult system, as noted by many users, contributes significantly to this positive experience by offering fast and helpful responses. Patients consistently report feeling valued and supported by the entire team.

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Recommendations and Important Notes

It is generally recommended to book appointments in advance at Observatory Medical Practice, especially during busy periods. The practice’s commitment to accessibility ensures that patients with mobility impairments or other specific needs can comfortably access the facility. The website provides a wealth of information, and the phone line offers a direct channel for communication. The combination of technological advancements, accessible facilities, and compassionate staff contributes to a positive and effective healthcare experience. Patients are encouraged to utilize the E-consult system for non-urgent inquiries, which typically results in a swift response.

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"summary": "Observatory Medical Practice is a well-regarded public medical center in Oxford, offering comprehensive primary care services with a strong focus on patient accessibility and satisfaction, evidenced by positive reviews and accessible facilities.",
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👍 Reviews of Observatory Medical Practice

Gweneth D.

5/5

I use the E consult system and have always received fast and helpful responses. The reception Team are also very helpful when responding to emails.
Dr Coggins and Dr Lancaster,in particular,are very good.

Katie P.

5/5

Dr Lancaster cared for my dad so well in his final illness - we appreciated how much he went out of his way to ensure dad was well looked after and had everything he needed. The reception staff were also great on the phone when we needed help.

Astar

1/5

Had a terrible experience last friday with dr lancaster that has left me with a large bruise, i have launched complaints and so far the surgery has still refused to stop this doctor from accessing my files.
Just to clarify this is not my gp, just a random doctor who texted me amd made me come in under the threat to delay my healthcare after id just had a specialist appointment requesting referral for imaging, which had been suggested previously by my gp.

Victoria W.

5/5

Always kind, helpful and efficient (no long waits and a sensible triage system)

oliver

1/5

Appalling frontline staff (reception) really need to work on their people skills Two week wait to register. More likely to get an audience with the pope than get past reception. Unsympathetic and totally uninterested Avoid this practice. If you’re unwell you really wouldn’t want to be confronted with this lot of reception staff.
Can’t vouch for medical staff as I never got past the reception team

Angelo P.

1/5

I had a medical appointment booked for yesterday at 10:00 , the appointment has been cancelled and they told me this just at 8:00. I went there and I told the receptionist that the cure that the doctor prescribed me 2 weeks before was not working and that I needed to see urgently a doctor and she told me just that I could book an appointment and the first appointment available was after two weeks. I went away and I went to the JR and they visited me after 1 hour on emergency. I will change Gp as soon as possible.

Steven W.

5/5

I give 5 stars!
Because the whole Jericho Observatory Health Centre (NHS) Gp is not just curing the patient's health, they also friendly & professional. I'm a Cancer patient & Admin Linda, Shellie, Nurse Liz, Debbie, Dr. Paul Chen & all staffs are very caring with deep compassion.
Can't THANK enough to my GP office & staffs! Have a lovely day.
Ms. Thin Mar(nick name Sandy) 💟

Matthew T.

5/5

Very easy to get an appointment at a time that works for me, and staff have been very helpful to resolve my health issues. Thanks!