Oakwood Lane Medical Practice - Leeds

Quenyaiden

I have been using this GPs for over 20 years, unfortunately last year I found it really hard to get appointments and even speak to someone for help. I must say over the last 6 months I have seen a much better level of attentiveness from this GP.
I don’t like using patch’s to book but now I am used to it, for important things like a recent bout of pneumonia I was seen the same day and the doctor was excellent.
My previous complaints about this practice were the difficulty getting an appointment, never the quality of care - now I understand the system I have not had issues with getting support.
For new comers just get used to using Patch’s to book appointments and make sure you get on by 8 am if you need something same day. I have gone on as late as 9am and still managed to get an appointment.

Vix D.

(Have moved GPs now, this is too much)
It does not work both ways - If you arrive early/on time for appointments you are waiting 10 min - 1 hour (yes we have experienced that long, and are understanding about it) but if you are 5 mins late AND have tried to ring them, to say you're a couple of minutes away, but they do not pick up, and then you're in the queue -at said time- they just cancel your appointment! NO GRACE period!
I am not the only one this happens to, others suffered the same fate. Taxi wasted, work missed. More time off needed for alternative appointment.
This is not the case at other surgeries.
When you call at 8am it immediately says all apts gone for the day. Some of the staff are very friendly and knowledgeable, others not so much.
No reviews on your medication unless you chase them, not proactive checking you're ok on your meds nor at giving you results. Other practices auto arrange your reviews, i.e. blood tests, BP appointments etc, to check you are on the right meds at the right level, and also ring YOU with an appointment to discuss results 🙁

Lukasz S.

Great practice. Very good costumer service at the reception staff are professional and polite. Doctors very knowledgeable and have interest in to listen to your health issues. Giving referrals to specialist if needed. Had very good experiences with this practice. Very good British doctors.

Eve W.

This surgery has unfortunately declined in quality. I rarely leave Google reviews, but the recent level of service has been disappointing. It's become nearly impossible to book an appointment, the reception staff are unhelpful, and in-person consultations are no longer an option—I'm only offered phone appointments. My last interaction with a doctor was particularly unsatisfactory; the doctor was abrupt and dismissive.

KAM N.

Thank you to Nina Smith for the patience listening and understanding of my issues and the thorough tests that she has requested. I am so scared but she was so understanding and patient. The receptionist was very lovely too.

Mick G.

I have been a patient at this doctors in all it's guises since 1967 when i was a baby, I remember Dr Hyman, he must be spinning in his grave to see how low it has fallen.

Tried to book an appointment yesterday 6/7/24, option 1 to book an appointment, which was the patches voice booking system, it did not connect but carried on through the options, I ended up with a male receptionist speaking too me, I explained I had tried to use the system but it was not working, it was like talking to a robot who was just reading of a card " you have to book through patches" constantly, regardless of how many times I tried to explain it wasn't working, I eventually explained what my condition was (he did not even ask) and why I needed to see a doctor, i have a possible life threatening condition, I pleaded with him to book me an appointment, but he again refused to book me an appointment, this place is a hazard to your health, no care or empathy with patients and a crazy not fit for purpose booking system, just look at the other reviews!!

It is that bad I registered with another practice yesterday, registration completed yesterday and booked an appointment this morning over the phone.

If you care about your health, please avoid Oakwood Medical Practice because they do not

Dawn H.

Having recently made an appointment for my 87 year old mum (with stage 4 critical kidney failure) to see a doctor for 16:00, I received a reminder text (2 days prior to the appointment) to tell me the appointment was at 16:40. I was hugely surprised and disappointed when on the day of the appointment I received a text at 16:12 to inform me that I'd missed the appointment! When I rang in to query this detail I was told that yes I had missed the appointment and that they had written a "note on mum's file that the patient needs to come in at 16:00". How were we supposed know, pray tell? We had come into the surgery the next day at 7:50 to queue to make another appointment, only to be told it would be a telephone appointment! Shockingly bad!! Bad, especially for sick people in general but even worse for an 87 year old with no means of getting to the surgery by herself!!! I need to take time off work to facilitate this shoddy practice! This is only one of a string of complaints btw...

Sharkgirl360

The clinicians, GPS and councillors at this surgery are great, but the system for booking is really letting them down. Frustrated patients are getting angry and so are the receptionists. Not being able to book an appointment at reception is ridiculous as what is then the point of the reception anyways? It's not the fault of the staff but the staff should be urging for the system to be changed. It is inaccessible and so many people are becoming isolated from medical care as a result. Been with this surgery for a while, and as others have mentioned, the decline of the administration services is having a negative impact on everyone.