Oaktree Connect - Birmingham

Sophie T.

I am so grateful for the care and attention given during my first appointment at Oaktree Connect. Everything felt smooth and comforting despite the deep anxious state I had been experiencing for several years without really knowing why.
The clinician was quickly able to pinpoint the potential sources that were to be explored in the following appointments. I felt heard and properly looked after.
I can only recommend Oaktree Connect.

Leysha M.

I wasn’t feeling my best self and I went here for more help. The staff were friendly and comforting and have helped me on my journey towards improving my mental health. Dr Singh has been great, I felt heard and supported. I’m feeling much better than I did last month. This is a great clinic!

Zara A.

+ Quick to get appointments
+ Quick to get medicated; doctors listen to you

- Everything else

I’ve had numerous issues where Oaktree was entirely at fault: sending incorrect controlled drug (CD) prescriptions, week-long delays, and leaving me without medication for up to two weeks. Despite this, when you call or email, there is zero apology or empathy, just monotone voices, often making it seem like the issue is your fault.
Their partner, Pharmazon, is the complete opposite; always polite, apologetic, and proactive in resolving issues. Meanwhile, Oaktree makes repeated mistakes, yet offers no accountability and refuses to show even the basic decency of an apology. They also refuse to send your prescription to your home address for local dispensing, even when the mistake is on their end. Their reasoning? "It’s unsafe." As a Pharmacy student, I find this excuse completely baseless, especially when other private clinics have no issue issuing CD prescriptions directly to patients.
To make matters worse, the only time they have ever compensated me was when I essentially had to force them by referring to legal terms. Something they should have offered themselves as basic professional responsibility. Instead of taking accountability, they avoid responsibility at all costs.
I hesitated to leave a review before, but my latest experience was the final straw. The receptionist didn’t even attempt an apology or offer any alternatives—just sat in silence with an irritated tone, as if I was inconveniencing them for the clinics mistake.

If you want to receive ADHD medication stress free and feel cared for as a patient, don’t use Oaktree. I have already been diagnosed here so have no choice but to stay for now, if they change their treatment to their patients and actually consider the issues I’ve raised, ill be happy to change my review.

Ace G.

Oaktree has been a lifesaver for my grand daughter. Thier doctor made a diagnosis quickly and offered medication but when this did not work, this new treatment called TMS was suggested. With just 20 treatment sessions she started to go back to her classes.
The person who gave the treatment also talked to her about breathing and relaxation exercises (which I found useful myself as I accompanied her for the appointments).
Please carry on the good work and thank you.

Lawson T. F.

We first used Oaktree Connect a year ago for one of our children who had gone through a chaotic time at school. As soon as the doctor took care of our daughter, she was able to be heard, and later on diagnosed with ADHD. This allowed us to finally understand her behaviour, but more importantly support her everyday in learning to live with ADHD.
We were so grateful to be heard. Thank you so much for the help provided.

Aynam I.

I was assessed by my psychiatrist at Oaktree a few months ago. Im so grateful for the care I got here. the admin team were quick to respond to my emails and i was able to get an appointment quickly. I especially like getting my meds delivered to me through oak tree and I think the convenience is worth the cost.

Karoliina K.

I'm in the process of getting medications sorted with Oaktree but so far things have been going well; I've been able to get appointments quickly and things have been progressing at good speed. The only issue I've had is with things taking a long time with my GP reviewing the reports sent and having tests done with them: but this has not been Oaktree's fault.

Vijay S.

Profit hungry organisation that doesn’t care about its patients.

Was told that I could go back for a prescription following consultations, then was told this wasn’t possible but that I could subscribe to a £1,100 package to continue my prescription

This company refuses to send your prescription, they will force you to get your medication through their partner pharmazon so you are unable to shop around

Disgusting ethics and moral responsibility towards its patients

Avoid this practice at all costs

REPLY TO RESPONSE FROM BUSINESS: I guess you can justify everything by being "unsafe". Since when is it unsafe for a patient to have their own prescription lol.

None of these points were discussed when you contacted me via phone as you have no leg to stand on

Also 12 prescriptions are not included in the £1,000, get your facts straight

Cringe worthy business that wants to charge me over £1,000 for an hour of contact time with clinicians and a blood test, AFTER assuring me that they could cover private prescriptions whilst NHS care was transitioned to