Nuffield Health Guildford Fitness and Wellbeing Gym - Guildford

Simi

Nice gym. Good facilities and smiley helpful staff! Jean Johnson Jones is just delightful so patient and very encouraging Chair Pilates instructor. I also enjoy aqua although the classes book up so quick i wish there were more of them. I'm really happy with this gym so far joined in Sept 2024. Thank you 🙏

Alex

Decent gym with friendly staff.

- Cleanliness is good or excellent.
- Staff are friendly and helpful.
- The facilities are good.
- Gym could do with another leg extension machine - it’s literally always in use. But in general the machines are good.
- could also do with an abdominal machine…there isn’t one, yet there is the space.
- Broken equipment is fixed quickly - almost everything works almost all the time.
- members are friendly.
- Poolside is excellent and sauna and steam are good.
- changing rooms are clean and always have shower gel etc.
- Pity they permanently closed the jacuzzi but this is my only gripe.

You can tell the team at Guildford are engage with their work and genuinely like working here. The manager must be doing a good job and cares about their gym.

I have written this review because I’m amazed of different experience there can be between gyms within the same group. Guildford is a huge contrast to the other branch I use, Wandsworth Southside (a higher tier), which is run appallingly. About 30% of its equipment is broken, it’s filthy (and I mean gross) and the staff although friendly and completely rudderless and the manager should be dismissed.

Thank you to the team at Guildford - you make the Nuffield experience top rated.

🙂

ano W.

I wish I had read the reviews before signing up. The duty manager Claudia was unnecessarily rude. My partner and I will be switching over to the David Lloyd, where I’ve had only positive experiences. They offer a fantastic gym with a much wider range of equipment and amazing spa facilities. I would recommend others read these reviews carefully before committing.

Matt G.

Won’t be renewing my membership. Rude staff, and poor facilitates since you got rid of the spa. You pay a premium price for a pretty poor customer experience. Going to David Lloyd even though it’s an extra 30 min round trip. Reduction of facilities, declining customer service all while bumping up prices again, you’re no longer a competitive option. Farewell.

SHIREEN W.

I recently had a wonderful customer journey at Nuffield Health Guildford. Very efficient but warm and friendly greeting by their Customer Service Team member. I would recommend the gym and spa facilities as the premises are well run.

0z

Some of the most unhelpful disinterested staff ever (perhaps customer facing roles aren't meant for them). Called and asked about a trial or purchasing a day pass, first staff member said "maybe" and I would need to come in person (so potentially wasting an hour of my day to risk being told no) or that I would need to speak to sales. Asked to speak to sales, they also said no, and ONLY offered monthly membership via direct debit, for £81 (laughable - do they have facilities made of gold) Super customer unfriendly. Taking my business to Anytime Fitness instead, who is not only reasonably priced, but actually cares about their customers and has a great positive vibe!💪🏻

Joe

Classes availability is scarce at best unless you wake up at 7AM a week prior to the class.

My partner arrived for a class less than 5 minutes late and she was barred as someone on the “waiting list” had taken her position. this is an idiotic policy considering that some circumstances in life are unavoidable.

As a family, we were paying an equivalent of £1500 per year, only for them to behave as if they are running one of those ancient country clubs where you should feel privileged to be a member. We have all cancelled our memberships as, for us, the policies and schedule are not fit for purpose.

The family swim is not fit for purpose neither: No children in the pool on Sundays is the most ridiculous thing I have ever experienced from a swimming establishment.

WEIWEI J.

I have joined gyms and health centres before, but this is the first time I got asked to provide my flight tickets when I asked them to pause my membership for a month because I will be traveling. Even after I provided them with my flight tickets, they still refused to pause my membership and told me that my trip is "only" 3 weeks, they can only pause it if it is 4 weeks...

This is ridiculous, as I think it actually violates my privacy by asking me for my travel details. Also, why would someone want to pay a monthly membership if they can't use the gym for more than half of the time?