Nuffield Health Chingford Fitness & Wellbeing Gym - London

Sarah D.

Years now only 1 of 3 jacuzzis working . Poolside often stinks of piss .

Over a year of intermittent hot water and they had the cheek to increase our memberships again !
centre management are already aware of many of the issues and complaints and have little empathy and poor attitudes when approached and nothing changes .

The entire feedback board they have is negative .

Theresa’s (a duty manager apparently) response was “well what do you want us to do close the club ?” She was unapologetic , unsympathetic and answered with the attitude of a moody teenager.

I raised it with reception last time and their new PT simply laughed as I walked out !

I feel our complaints need to go direct to head office as club management seem incapable to rectify any issues in a timely manner and staff attitudes are about as palatable as a plate of poo unless your joining or adding another membership to your monthly payments .

We cant get a straight answer even the signs that are up state two different issues and time frames .

I was treated well when I added a third membership two weeks ago … and then the hot water issues started again and their attitudes do a 360 when you complain .

The service at this club and the facilities are POOR . We have had our membership fees increased and the club continues to go down hill .
There’s no compensation for members to make up for the disappointment the water issue for example has been ongoing since February it’s one lie after another !! We just have higher membership fees and if we’re lucky a text to tell us the hot waters off .

But don’t worry the new reception floor will look lovely 😅🙄 honestly sad to see Nuffield health go down hill so much in the last two years .

Images below prove the issue with water being given different excuses and all the images were all taken on the day u can imagine by the time I got the no hot water text AGAIN that day I’d just had enough .. and that’s only when they bother sending them out !

x S.

Absolute joke of an establishment. Has the audacity to increase their prices cause they installed a “new boiler” the same new boiler that cannot warm up the pool enough for baby swimming sessions. 30 day notice needed to cancel my membership which is a joke. They can happily and easily breach the contract but god forbid if you want to cancel your membership cause they haven’t met their end of the contract you got to wait 30 days. Save your money and go elsewhere. Rude and incompetent staff that also have no clue what they’re doing. Needs a complete refurb from management to the actual facility. I’d give it 0 stars if I could

Nina N.

If you have clicked on the reviews to decide if you should take out membership. SAVE YOUR MONEY AND DON’T.
I feel compelled to share my ongoing frustration with the Nuffield Health Chingford branch. The gym recently boasted about having new boilers fitted, which was meant to address previous issues with hot water. However, within just a few weeks of installation, hot water has once again become intermittent, leaving members to deal with the same problem they’ve faced before.

To make matters worse, more than a year now the jacuzzi has been closed down, leaving only one active, and the shower cubicles consistently smell of urine. It's incredibly disappointing to see such poor maintenance and hygiene, especially considering the gym’s supposed reputation. The lack of professionalism and attention to basic facilities is a joke, and it’s clear that the focus is not on providing a quality experience for members. Yet they still find reasons to increase membership prices. I am happy to say I have cancelled my membership from this ‘supposed gym’

jørgen E.

DON'T SIGN UP HERE. The showers had barely worked the last year, i signed up November 2023 and it's been mostly just cold water. I was told then when I signed up that the jacuzzi was just waiting for a valve, it's still covered up. And the cleanliness, that's just not there. It's so dirty that it's growing stuff in the showers, it constantly smells like poo in there, today I just had to walk out of there as the smell was so bad, and when you complaint about it, the staff are just rude to you, they just don't give a shit. They set up a meeting with the manager to address the problems, but that's of course at two times when everyone is at work, so it's impossible to get something done, they always blame it on a missing part, what ever that's broken, but they have said the last year 4 times they changed the boilers. And I'm sure the cleaners don't miss parts too clean, so why they're not doing it is a mystery, the hinges inside the showers are supposed to be chrome, they are brown, just because it hasn't been cleaned in years by the look of it, and it's mold everywhere. It should been shut down by the health authorities. And then it's the equipment in the gym, it's always a lot that's broken, to many things to even write down here, and the pool and sauna also stinks as it's so dirty. People pay over 100 pounds for this a month and we have 3 memberships in our family, we just want to get out of it, but that's not easy either. It's not even worth £20,- a month this gym if you can call it a gym. So to shorten it down. It is falling apart, it's dirty, it smells sewage, rude staff and management that really don't care. It's embarrassing.

Joe D.

Extremely expensive for what you get. A number of things have been taken away since I joined. Machines dated with poor maintenance, handles missing/bits falling off etc. Anything broken takes (literally) forever to be fixed. Whole place evidently lacks investment (despite the membership cost) and is dated/not clean, especially the pool and changing rooms/showers, vintage wooden lockers/benches and discoloured tiles round the pool with dirt/mould doesn’t cut it. This doesn’t even mention how busy it is either. Other gyms offer much, much better facilities for a fraction of the price. Very rarely ‘treated’ to something new - maybe a new attachment every 7/8 months if lucky. A positive is that a majority of the staff are great.

Update: I’ve since left the centre due to a continuation of very poor service, and yet a totally unjustified price increase. So fed up of all the issues at this gym which totally do not justify the price paid per month. Multiple things broken for months at a time, general poor maintenance and upkeep of not just the equipment but the building itself (even the door to enter is broken) , foul smells, could go on with lots more so just left and gone somewhere else which provides so much more for virtually the same price.

Matthew S.

Rude staff as soon as you walk in. Changing room lockers are old and broken. Showers do not work in the changing rooms. Shower area smells of sewage. Swimming pool is very small and not deep at all. The gym is very dull. Steam room and sauna over crouded at 8pm on a Friday full of men. Only good thing is free parking. Very honest review I am not exaggerating anything here. All this for £103 a month thats a big joke. Btw there are no jacuzzi's smarty pants business owners have turned it into a 'cold plunge' to save on bills.

James F.

I have recently joined having converted my work membership. I think the place is fine. The reception staff I find lovely and the machines etc are many and varied. Yes half the rowing machines were out of order last week but now fixed. I think the atmosphere is good. We’re not in Chipping Norton here let’s be realistic. Don’t use the showers as shower at home so can’t comment on changing rooms.

Galina S.

Very disappointing experience. I called to check if I can visit with my mum and we were told on the phone it was ok to use the sauna for the day without being members. When we arrived after travelling far we were not only told we were misinformed but very rudely ignored and told they can’t help us now. Very sad to be treated this way. Will not be becoming members and will be telling all my contacts to stay away 👎🏼